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- Tasks: Support the Store Manager in driving sales and delivering exceptional customer service.
- Company: FatFace crafts quality clothing for life's adventures, promoting equality and inclusion.
- Benefits: Enjoy 25 days holiday, discounts, learning access, and enhanced family policies.
- Why this job: Join a fun, inclusive team focused on personal growth and community impact.
- Qualifications: Experience in retail management and a passion for customer service are essential.
- Other info: This is a permanent, full-time role in Greater Manchester.
The predicted salary is between 24000 - 36000 £ per year.
Location: Trafford
Job type: Permanent, Full-Time (40 hours)
About Us: For over 30 years, we’ve travelled, laughed, and grown. We believe life is for living and is more fun with loved ones. We are Made for Life. Our mission is crafting clothes for life’s everyday adventures. We are trusted for quality, B Corp certified. We promote equality and inclusion, fostering an environment free from prejudice and discrimination.
Role Overview: Putting the customer at the heart of everything, supporting the Store Manager to maximize profitability through sales, managing costs, and delivering our brand. Creating an inspiring atmosphere and supporting team development while maintaining high standards according to company guidelines.
Responsibilities:
- Lead by example, maintaining brand integrity and high standards.
- Drive customer service standards to exceed expectations.
- Train, coach, and develop the team, supporting appraisals and reviews.
- Analyze financial and retail data to maximize sales and support decision-making.
- Ensure store operates within budget through scheduling and cost controls.
- Implement retail plans effectively using organizational skills.
- Communicate with Head Office to optimize stock and sales opportunities.
- Adhere to procedures for cash, stock, health and safety, security, and loss prevention.
- Oversee visual merchandising and store launches.
- Comply with policies, legal obligations, and GDPR.
- In the absence of the Store Manager, assume responsibilities to ensure store success.
Competencies:
- Deliver excellent customer service.
- Align with company’s social and environmental mission.
- Offer multichannel purchasing options to customers.
- Ensure team product knowledge and training.
- Champion company’s vision and values.
- Provide coaching and development opportunities.
- Use local knowledge to maximize sales.
- Manage store budget through scheduling and productivity.
Benefits:
- 25 days holiday plus bank holidays
- Perkbox discounts and wellbeing content
- THRIVE learning system access
- Dental insurance
- Pension scheme
- 24/7 support services
- Critical illness and death in service benefits
- Sick pay allowances
- O2 phone discount
- Eye tests and glasses contributions
- Sabbatical leave
- Enhanced family policies
- Refer a friend scheme
Trafford Assistant Store Manager employer: Fatface
Contact Detail:
Fatface Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trafford Assistant Store Manager
✨Tip Number 1
Familiarise yourself with FatFace's brand values and mission. Understanding their commitment to quality and community will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a retail environment. Highlight specific instances where you improved customer service or sales, as this will demonstrate your capability to support the Store Manager effectively.
✨Tip Number 3
Research the Trafford area and its customer demographics. Being knowledgeable about local trends and preferences can give you an edge in discussions about how to drive sales and enhance customer experience in the store.
✨Tip Number 4
Network with current or former employees of FatFace if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Trafford Assistant Store Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and competencies required for the Assistant Store Manager position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail management, customer service, and team development. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive sales and manage a team.
Write a Strong Cover Letter: In your cover letter, express your passion for the brand and its mission. Highlight specific examples of how you have successfully led teams, improved customer service, or managed budgets in previous roles. Make it personal and engaging to stand out.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Fatface
✨Show Your Passion for Customer Service
As an Assistant Store Manager, you'll need to put the customer at the heart of everything. Be prepared to share examples of how you've gone above and beyond to deliver excellent customer service in your previous roles.
✨Demonstrate Leadership Skills
You'll be supporting the Store Manager and leading a team, so it's crucial to showcase your leadership abilities. Discuss your experience in training, coaching, and developing team members, and how you maintain high standards.
✨Know the Brand Inside Out
FatFace has a strong brand identity and mission. Research their values and products thoroughly before the interview. Be ready to explain how you align with their vision and how you can contribute to their success.
✨Prepare for Financial Discussions
Understanding financial and retail data is key to maximising sales. Brush up on your analytical skills and be ready to discuss how you've used data to drive decisions and improve store performance in the past.
