At a Glance
- Tasks: Lead a dynamic team, deliver exceptional customer experiences, and drive store performance.
- Company: Join a B Corp certified brand that values equality and inclusion.
- Benefits: Enjoy a fun work environment, competitive salary, and opportunities for personal growth.
- Other info: Embrace a culture of fun while making a real impact in your community.
- Why this job: Be a part of a mission-driven company crafting clothes for life's adventures.
- Qualifications: Retail experience and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Godalming
Job type: Fixed Term (12 months), Full-Time, 40 hours
Reporting to: Area Manager
Who are we? For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. We are Made for Life. Our mission statement - Crafting clothes for life’s everyday adventures. Today, tomorrow and always. Our Product formula: Considered style. Trusted Quality. B Corp certified. Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces.
The Challenge – Balancing Our Values While Being Commercial
We're looking for talented retailers who thrive in a dynamic environment, enjoy life to the full, understand our brand and customers, and have a passion for developing and succeeding. As a natural leader, you will coach, develop, and support your team to help them reach their full potential while nurturing a fun and exciting atmosphere.
Role Responsibilities:
- Be a Brand Ambassador – Lead by example, promoting the FatFace brand and culture through your team. Align yourself with the company’s social and environmental mission and champion initiatives you can directly impact.
- Deliver Outstanding Customer Experience – Ensure the highest and most consistent standards of customer service and engagement.
- Drive Commercial Success – Take ownership of the store’s performance, making data-led business decisions, identifying opportunities, and driving results.
Store Manager in Surrey employer: FatFace
At FatFace, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Godalming that champions equality and inclusion. Our commitment to employee growth is evident through our supportive leadership and opportunities for development, all while fostering a fun and dynamic environment that aligns with our mission of crafting clothes for life's everyday adventures.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Surrey
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and culture. This way, when you walk into that interview, you can show them you’re not just a fit for the role, but for the brand too.
✨Tip Number 2
Practice your leadership stories! Think of times when you’ve successfully led a team or resolved conflicts. We want to hear how you’ve inspired others and created a positive environment, so be ready to share those examples.
✨Tip Number 3
Show off your customer service skills! Prepare to discuss how you’ve gone above and beyond for customers in the past. Remember, delivering an outstanding customer experience is key, so let your passion shine through.
✨Tip Number 4
Don’t forget to ask questions! This shows your interest and helps you gauge if the company is right for you. Ask about their approach to equality and inclusion, and how they support their store managers in driving commercial success.
We think you need these skills to ace Store Manager in Surrey
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love retail and how you connect with our brand's mission. Share your experiences that align with our values and show us why you're Made for Life.
Tailor Your CV:Make sure your CV is tailored specifically for the Store Manager position. Highlight relevant experience and skills that match the job description. We’re looking for leaders who can drive commercial success and deliver outstanding customer experiences, so make those points stand out!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us your story! Use it to explain why you’re the perfect fit for our team. Be genuine, and don’t forget to mention how you can contribute to creating an inclusive environment and nurturing a fun atmosphere in the store.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our culture and values while you’re at it!
How to prepare for a job interview at FatFace
✨Know the Brand Inside Out
Before your interview, dive deep into the company's values and mission. Understand what 'Crafting clothes for life’s everyday adventures' really means and how it reflects in their products. This will help you align your answers with their ethos and show that you're genuinely interested in being a part of their team.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully coached or developed team members. Highlight how you created a positive atmosphere and drove results, as this aligns perfectly with their focus on nurturing talent.
✨Prepare for Customer Experience Scenarios
Expect questions about delivering outstanding customer service. Think of specific situations where you went above and beyond for a customer or resolved a challenging issue. This will showcase your commitment to providing an exceptional experience, which is crucial for the role.
✨Data-Driven Decision Making
Since driving commercial success is key, be ready to discuss how you've used data to inform your decisions in previous roles. Bring examples of how you identified opportunities for improvement and the impact those decisions had on store performance. This will demonstrate your analytical skills and business acumen.
