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- Tasks: Lead a dynamic team, drive sales, and create an amazing customer experience.
- Company: Join FatFace, a brand that values life, fun, and community.
- Benefits: Enjoy 25 days holiday, discounts, and access to learning resources from day one.
- Other info: Great opportunities for personal growth in a vibrant environment.
- Why this job: Be a part of a B Corp certified company that champions equality and inclusion.
- Qualifications: Retail management experience and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: London Paddington Station
Job type: Permanent, Full-Time, 40 hours
Reporting to: Area Manager
Who are we? For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. We are Made for Life.
Our mission statement: Crafting clothes for life’s everyday adventures. Today, tomorrow and always.
Our Product formula: Considered style. Trusted Quality. B Corp certified.
Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces.
The Challenge – Balancing Our Values While Being Commercial
We’re looking for talented retailers who thrive in a dynamic environment, enjoy life to the full, understand our brand and customers, and have a passion for developing and succeeding. As a natural leader, you will coach, develop, and support your team to help them reach their full potential while nurturing a fun and exciting atmosphere.
Role Responsibilities:
- Be a Brand Ambassador – Lead by example, promoting the FatFace brand and culture through your team. Align yourself with the company’s social and environmental mission and champion initiatives you can directly impact.
- Deliver Outstanding Customer Experience – Ensure the highest and most consistent standards of customer service and engagement.
- Drive Commercial Success – Take ownership of the store’s performance, making data-led business decisions, identifying opportunities, and driving results.
- Lead & Develop Your Team – Inspire, coach, and support your team members to reach their full potential through ongoing development and feedback.
- Maintain Visual & Operational Excellence – Uphold store presentation, product displays, and stock standards to create an inviting shopping experience.
- Ensure Compliance & Profitability – Manage store operations effectively, including stock control, security, and health & safety, while ensuring profitability.
- Build Community Connections – Foster relationships with local businesses and community initiatives, supporting FatFace’s broader purpose.
Skills and Experience:
- Proven experience in retail management with a track record of driving commercial success.
- Strong leadership skills with the ability to inspire, motivate, and develop a high-performing team.
- Excellent communication and organizational abilities.
- A passion for delivering exceptional customer experiences.
- Ability to make data-driven decisions and spot opportunities for growth.
- Experience in visual merchandising and stock management.
- A positive, adaptable, and resilient attitude in a fast-paced environment.
Role Competencies:
- Leadership & People Development – Ability to lead, mentor, and develop a motivated, engaged team.
- Commercial Acumen – Understanding of key business drivers and ability to make strategic commercial decisions.
- Customer Focus – Commitment to delivering exceptional service and creating memorable experiences.
- Communication & Influence – Strong verbal and written communication skills, with the ability to engage and inspire.
- Resilience & Adaptability – Thrives in a fast-paced environment, handling challenges with positivity.
- Operational Excellence – Attention to detail in managing store operations, stock control, and compliance.
Key Contacts and Relationships:
- Reporting to: Area Manager
- Key internal relationships: Regional Team, HR, Visual Merchandising, Stock Control, and Marketing teams
- External relationships: Customers, Local Community Partners
Accountable for Resources:
- Store team performance and development
- Store budget and financial targets
- Stock control, and loss prevention
- Store compliance with company policies and legal requirements
FatFace Benefits:
- 25 days holiday plus bank holidays
- Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts etc.)
- THRIVE – Our learning management system- access from day one with 1000’s of pieces of learning
- Dental Insurance (employee funded)
- Pension scheme
- EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support
- Income Protection/Death in service for Salaried staff
- Sick pay allowances
- Eye Tests/contributions to glasses
- Sabbatical leave in line with service
- Enhanced Family Friendly policies i.e. Maternity Leave
- Refer a friend scheme
Store Manager employer: FatFace
Contact Detail:
FatFace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Get to know the company inside out! Research FatFace’s values, mission, and products. When you walk into that interview, you want to show them you’re not just another candidate; you’re a perfect fit for their culture.
✨Tip Number 2
Practice your leadership stories! Think of times when you’ve inspired your team or turned a tough situation around. These real-life examples will help you shine during the interview and show you can lead like a pro.
✨Tip Number 3
Don’t forget to highlight your customer service skills! Prepare to share how you’ve gone above and beyond for customers in the past. FatFace is all about delivering exceptional experiences, so make sure they see you can do just that.
✨Tip Number 4
Finally, be yourself! FatFace values authenticity and a positive attitude. Show them your passion for retail and how you can contribute to their fun and inclusive environment. And remember, apply through our website for the best chance!
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love retail and how you connect with our brand values. Share your experiences that align with our mission of crafting clothes for life’s everyday adventures.
Be Specific: Use specific examples from your past experiences to demonstrate your skills. Whether it’s leading a team or driving sales, we want to hear about your achievements. The more detailed you are, the better we can understand how you’ll fit into our dynamic environment.
Tailor Your Application: Make sure to tailor your application to the Store Manager role. Highlight your leadership skills and your ability to deliver outstanding customer experiences. We’re looking for someone who can inspire their team, so show us how you’ve done this in the past!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for.
How to prepare for a job interview at FatFace
✨Know the Brand Inside Out
Before your interview, dive deep into the FatFace brand. Understand their mission, values, and product offerings. Be ready to discuss how you can embody their ethos of crafting clothes for life's everyday adventures and how you can promote this culture within your team.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to inspire and develop your team. Prepare examples from your past experiences where you've successfully led a team, coached individuals, or created a positive work environment. Highlight your ability to motivate others and drive commercial success.
✨Prepare for Customer Experience Scenarios
Think about how you would handle various customer service situations. Be ready to share specific examples of how you've delivered outstanding customer experiences in the past. This will demonstrate your commitment to creating memorable interactions that align with FatFace's customer focus.
✨Data-Driven Decision Making
Familiarise yourself with key retail metrics and be prepared to discuss how you've used data to make informed decisions in previous roles. Whether it's stock management or sales performance, showing that you can leverage data to drive results will set you apart as a candidate.