At a Glance
- Tasks: Lead a dynamic team, drive sales, and create an amazing customer experience.
- Company: Join a fun, inclusive brand that values life’s adventures.
- Benefits: Enjoy perks like discounts, learning opportunities, and enhanced family policies.
- Other info: Great career growth potential in a supportive community-focused company.
- Why this job: Be a leader in a vibrant environment while making a real impact.
- Qualifications: Retail management experience and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Job type: Fixed Term (9 months), Full-Time, 40 hours.
Reporting to: Area Manager.
Who are we? For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. We are Made for Life. Our mission statement - Crafting clothes for life’s everyday adventures. Today, tomorrow and always. Our Product formula: Considered style. Trusted Quality. B Corp certified. Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces.
The Challenge – Balancing Our Values While Being Commercial
We're looking for talented retailers who thrive in a dynamic environment, enjoy life to the full, understand our brand and customers, and have a passion for developing and succeeding. As a natural leader, you will coach, develop, and support your team to help them reach their full potential while nurturing a fun and exciting atmosphere.
Role Responsibilities:
- Be a Brand Ambassador – Lead by example, promoting the FatFace brand and culture through your team. Align yourself with the company’s social and environmental mission and champion initiatives you can directly impact.
- Deliver Outstanding Customer Experience – Ensure the highest and most consistent standards of customer service and engagement.
- Drive Commercial Success – Take ownership of the store’s performance, making data-led business decisions, identifying opportunities, and driving results.
- Lead & Develop Your Team – Inspire, coach, and support your team members to reach their full potential through ongoing development and feedback.
- Maintain Visual & Operational Excellence – Uphold store presentation, product displays, and stock standards to create an inviting shopping experience.
- Ensure Compliance & Profitability – Manage store operations effectively, including stock control, security, and health & safety, while ensuring profitability.
- Build Community Connections – Foster relationships with local businesses and community initiatives, supporting FatFace’s broader purpose.
Skills and Experience:
- Proven experience in retail management with a track record of driving commercial success.
- Strong leadership skills with the ability to inspire, motivate, and develop a high-performing team.
- Excellent communication and organizational abilities.
- Ability to make data-driven decisions and spot opportunities for growth.
- Experience in visual merchandising and stock management.
- A positive, adaptable, and resilient attitude in a fast-paced environment.
- Leadership & People Development – Ability to lead, mentor, and develop a motivated, engaged team.
- Commercial Acumen – Understanding of key business drivers and ability to make strategic commercial decisions.
- Customer Focus – Commitment to delivering exceptional service and creating memorable experiences.
- Communication & Influence – Strong verbal and written communication skills, with the ability to engage and inspire.
- Resilience & Adaptability – Thrives in a fast-paced environment, handling challenges with positivity.
- Operational Excellence – Attention to detail in managing store operations, stock control, and compliance.
Key Contacts and Relationships:
- Key internal relationships: Regional Team, HR, Visual Merchandising, Stock Control, and Marketing teams.
- External relationships: Customers, Local Community Partners.
Accountable for Resources:
- Store team performance and development.
- Store budget and financial targets.
- Stock control, and loss prevention.
- Store compliance with company policies and legal requirements.
Benefits and Perks:
- Perkbox – online platform with discounts, wellbeing content, etc. (accessible from day one).
- THRIVE – Learning management system with thousands of pieces of learning (access from day one).
- Dental Insurance (employee funded).
- EAP support around the clock – UNUM/Retail Trust/Fashion Textiles Support.
- Income Protection/Death in service for salaried staff.
- Sick pay allowances.
- Eye Tests/contributions to glasses.
- Sabbatical leave in line with service.
- Enhanced Family Friendly policies i.e. Maternity Leave.
Store Manager employer: FatFace
At FatFace, we pride ourselves on being an exceptional employer that champions equality and inclusion while crafting clothes for life's everyday adventures. Our vibrant work culture fosters personal and professional growth, offering extensive learning opportunities through our THRIVE platform and a supportive environment where you can lead and inspire your team. With a commitment to community connections and employee wellbeing, including perks like Perkbox discounts and enhanced family-friendly policies, joining us as a Store Manager means being part of a brand that truly values its people and their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into FatFace's mission and values. Show us how you align with our commitment to equality and community connections. This will help you stand out as a true brand ambassador.
✨Tip Number 2
Prepare some examples of how you've driven commercial success in your previous roles. We love data-driven decisions, so be ready to discuss how you've identified opportunities and achieved results. Numbers speak volumes!
✨Tip Number 3
Practice your leadership stories! We want to hear about how you've inspired and developed your team. Share specific instances where your coaching made a difference. It’s all about creating that fun and engaging atmosphere we cherish.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team and contributing to our everyday adventures.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Your Passion for Retail:When you're writing your application, let your love for retail shine through! Share specific examples of how you've driven commercial success in previous roles and how you connect with customers. We want to see that you truly understand our brand and its values.
Highlight Your Leadership Skills:As a Store Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've inspired and developed your team in the past. We’re looking for someone who can motivate others and create a fun atmosphere!
Be Data-Driven:We love a candidate who can make informed decisions! In your application, mention how you've used data to identify opportunities and drive results. This shows us that you have the commercial acumen we’re after and can take ownership of store performance.
Keep It Professional Yet Personal:While we want to see your professional side, don’t forget to add a personal touch! Share a bit about yourself and why you want to join our team at FatFace. Apply through our website to ensure your application gets the attention it deserves!
How to prepare for a job interview at FatFace
✨Know the Brand Inside Out
Before your interview, dive deep into the FatFace brand. Understand their mission, values, and product offerings. This will not only help you answer questions confidently but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight specific instances where you inspired, motivated, or developed your team members. This is crucial for a Store Manager role, so make sure to emphasise your leadership style.
✨Demonstrate Customer Focus
Think of scenarios where you delivered exceptional customer service or resolved issues effectively. Be ready to discuss how you can create memorable experiences for customers, aligning with the company's commitment to outstanding service.
✨Be Data-Driven
Familiarise yourself with key retail metrics and be prepared to discuss how you've used data to drive commercial success in previous roles. This will show that you understand the business side of retail and can make informed decisions.
