Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the team, ensure exceptional customer service, and manage store operations.
- Company: Join a B Corp TM certified brand focused on style, positivity, and sustainability.
- Benefits: Enjoy 25 days holiday, discounts, wellness perks, and a supportive work environment.
- Why this job: Be part of an inclusive culture that values equality and personal growth.
- Qualifications: Experience in customer service and team leadership is essential.
- Other info: Flexible part-time role with opportunities for learning and development.
Who are we? For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life. Considered style. Trusted quality. Sustainably sourced. Proud to be a B Corp TM. Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying, and any other form of marginalisation in our workplaces.
Role Overview: As Crew Team Leader, you are part of the management team and will have a clearly defined set of roles and responsibilities to ensure the safe running of the store, managing the team, and ensuring we always deliver the best service.
Role Responsibilities:
- Always provide exceptional service utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales.
- Resolving all customer issues effectively at store level in a timely and positive manner.
- Efficient and attentive service at the tills processing POS (point of sale transactions) and thanking customers.
- Building loyalty and 'Customers for Life' through opt-in at the POS.
- Ability to delegate and demonstrate tasks to team members alongside the day-to-day running of the store.
- Understand the commercial aspects of the retail business e.g., reading reports, analysing data, and making decisions.
- Ensure the store is set to visual guidelines, contributing to company standards through product presentation, replenishment, store housekeeping, and seasonal launches or sale set-ups.
- Safeguard the business through ensuring full compliance of policy, procedure, loss prevention, and health & safety in the absence of management.
- Keeping up to date with company product, activity, and promotions and implementing changes when required.
Role Competencies:
- Proven ability to successfully lead a team; viewed as a leader among peers.
- Experience in a customer service environment is essential.
- Proven experience with POS management, daily banking procedures, and meeting deadlines.
- Excellent interpersonal, organisation, and communication skills.
- Collaborative and positive can-do attitude, demonstrating confidence in taking the initiative and working under own direction.
- Ability to work productively in a high-pressure environment, quickly learning new tasks and committing information to memory.
- Team player - embracing every opportunity to be part of what’s going on.
- Great time management.
- Demonstrates passionate commitment to the brand.
Benefits of working with us:
- 25 days holiday plus bank holidays (pro rata).
- Generous monthly discount allowance.
- Perkbox - our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts, etc.).
- THRIVE - Our learning management system - access from day one with thousands of pieces of learning.
- Dental Insurance (employee funded).
- Pension scheme.
- EAP support around the clock - UNUM/Retail Trust/Fashion Textiles Support.
- Sick pay allowances.
- Sabbatical leave in line with service.
- Enhanced Family Friendly policies, i.e., Maternity Leave.
- Refer a friend scheme.
If this sounds like the opportunity for you, then apply today!
Paddington Crew Team Lead (Part-Time) employer: Fatface
Contact Detail:
Fatface Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Paddington Crew Team Lead (Part-Time)
✨Tip Number 1
Familiarise yourself with the brand's values and mission. Since they pride themselves on equality, inclusion, and sustainability, showing that you resonate with these principles during your interactions can set you apart.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've successfully managed a team in previous roles. Highlighting your ability to delegate and motivate others will be crucial for this position.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Be ready to share specific instances where you resolved issues effectively, as this role requires a strong focus on delivering exceptional service.
✨Tip Number 4
Brush up on your knowledge of retail operations, especially around POS management and sales analysis. Being able to speak confidently about these topics will show that you're well-prepared for the responsibilities of the Crew Team Leader.
We think you need these skills to ace Paddington Crew Team Lead (Part-Time)
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand the company's values and mission. Highlight how your personal values align with their commitment to equality, inclusion, and sustainability in your application.
Tailor Your CV: Make sure your CV reflects your experience in customer service and team leadership. Use specific examples that demonstrate your ability to lead a team and provide exceptional service, as these are key competencies for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your understanding of the retail environment. Mention your experience with POS management and how you can contribute to creating 'Customers for Life'.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a leadership role.
How to prepare for a job interview at Fatface
✨Show Your Leadership Skills
As a Crew Team Leader, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've successfully led a team in the past, highlighting your ability to delegate tasks and motivate others.
✨Emphasise Customer Service Experience
Since the role involves providing exceptional service, make sure to discuss your previous customer service experiences. Share specific instances where you resolved customer issues effectively and contributed to building loyalty.
✨Understand the Brand Values
Familiarise yourself with the company's values and mission. During the interview, express how your personal values align with theirs, particularly around sustainability, equality, and inclusion, as these are key aspects of their culture.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills and ability to work under pressure. Think of scenarios where you've had to make quick decisions or adapt to changes, and be ready to discuss them in detail.
