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- Tasks: Lead a dynamic team, drive sales, and create an amazing customer experience.
- Company: Join FatFace, a brand that values life, community, and inclusivity.
- Benefits: Enjoy 25 days holiday, discounts, learning opportunities, and more from day one.
- Other info: Great career growth potential in a supportive and vibrant workplace.
- Why this job: Be a leader in a fun environment while making a real impact in your community.
- Qualifications: Retail management experience and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: North Berwick
Job type: Fixed Term (9 months), Full-Time, 40 hours
Reporting to: Area Manager
Who are we? For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. We are Made for Life.
Our mission statement - Crafting clothes for life’s everyday adventures. Today, tomorrow and always.
Our Product formula: Considered style. Trusted Quality. B Corp certified.
Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces.
The Challenge – Balancing Our Values While Being Commercial
We’re looking for talented retailers who thrive in a dynamic environment, enjoy life to the full, understand our brand and customers, and have a passion for developing and succeeding. As a natural leader, you will coach, develop, and support your team to help them reach their full potential while nurturing a fun and exciting atmosphere.
Role Responsibilities:
- Be a Brand Ambassador – Lead by example, promoting the FatFace brand and culture through your team. Align yourself with the company’s social and environmental mission and champion initiatives you can directly impact.
- Deliver Outstanding Customer Experience – Ensure the highest and most consistent standards of customer service and engagement.
- Drive Commercial Success – Take ownership of the store’s performance, making data-led business decisions, identifying opportunities, and driving results.
- Lead & Develop Your Team – Inspire, coach, and support your team members to reach their full potential through ongoing development and feedback.
- Maintain Visual & Operational Excellence – Uphold store presentation, product displays, and stock standards to create an inviting shopping experience.
- Ensure Compliance & Profitability – Manage store operations effectively, including stock control, security, and health & safety, while ensuring profitability.
- Build Community Connections – Foster relationships with local businesses and community initiatives, supporting FatFace’s broader purpose.
Skills and Experience:
- Proven experience in retail management with a track record of driving commercial success.
- Strong leadership skills with the ability to inspire, motivate, and develop a high-performing team.
- Excellent communication and organizational abilities.
- A passion for delivering exceptional customer experiences.
- Ability to make data-driven decisions and spot opportunities for growth.
- Experience in visual merchandising and stock management.
- A positive, adaptable, and resilient attitude in a fast-paced environment.
Role Competencies:
- Leadership & People Development – Ability to lead, mentor, and develop a motivated, engaged team.
- Commercial Acumen – Understanding of key business drivers and ability to make strategic commercial decisions.
- Customer Focus – Commitment to delivering exceptional service and creating memorable experiences.
- Communication & Influence – Strong verbal and written communication skills, with the ability to engage and inspire.
- Resilience & Adaptability – Thrives in a fast-paced environment, handling challenges with positivity.
- Operational Excellence – Attention to detail in managing store operations, stock control, and compliance.
Key Contacts and Relationships:
- Reporting to: Area Manager
- Key internal relationships: Regional Team, HR, Visual Merchandising, Stock Control, and Marketing teams
- External relationships: Customers, Local Community Partners
Accountable for Resources:
- Store team performance and development
- Store budget and financial targets
- Stock control, and loss prevention
- Store compliance with company policies and legal requirements
FatFace Benefits:
- 25 days holiday plus bank holidays
- Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts etc.)
- THRIVE – Our learning management system- access from day one with 1000’s of pieces of learning
- Dental Insurance (employee funded)
- Pension scheme
- EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support
- Income Protection/Death in service for Salaried staff
- Sick pay allowances
- Eye Tests/contributions to glasses
- Sabbatical leave in line with service
- Enhanced Family Friendly policies i.e. Maternity Leave
- Refer a friend scheme
Store Manager in North Berwick employer: FatFace
Contact Detail:
FatFace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager in North Berwick
✨Tip Number 1
Get to know the company inside out! Research FatFace's values, mission, and products. When you walk into that interview, you want to show that you're not just another candidate but someone who truly understands and embodies what they stand for.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This can give you insider knowledge and even a potential referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've demonstrated leadership, customer service, or problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Store Manager in North Berwick
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love retail and how you connect with our brand's mission of crafting clothes for life's everyday adventures.
Tailor Your CV: Make sure your CV is tailored to the Store Manager position. Highlight your leadership experience and any achievements that demonstrate your ability to drive commercial success and deliver outstanding customer experiences.
Be Authentic: We value authenticity, so don’t be afraid to show your personality in your application. Share your unique experiences and how they’ve shaped you as a leader and team player. We want to know the real you!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our fun and dynamic team!
How to prepare for a job interview at FatFace
✨Know the Brand Inside Out
Before your interview, dive deep into the FatFace brand. Understand their mission, values, and product offerings. This will not only help you answer questions confidently but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you inspired, motivated, or developed your team members. This is crucial for a Store Manager role, so be ready to discuss your leadership style.
✨Demonstrate Customer Focus
Be ready to share instances where you delivered exceptional customer service. Highlight how you’ve handled challenging situations and turned them into positive experiences. This aligns perfectly with the company's commitment to outstanding customer engagement.
✨Prepare for Data-Driven Discussions
Brush up on your commercial acumen by reviewing key metrics that drive retail success. Be prepared to discuss how you've used data to make informed decisions in previous roles. This will show that you can take ownership of the store's performance effectively.