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For Companies At a Glance
- Tasks: Serve customers with enthusiasm and provide exceptional service in a friendly manner.
- Company: Join a brand that values style, positivity, and inclusivity for over 30 years.
- Benefits: Enjoy 25 days holiday, discounts, and access to learning resources from day one.
- Why this job: Be part of a team that promotes equality and creates memorable customer experiences.
- Qualifications: Customer service experience is a plus; a positive attitude and teamwork are essential.
- Other info: Flexible part-time hours perfect for students looking to gain experience.
Who are we? For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life. Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying, and any other form of marginalisation in our workplaces.
Role Overview: You put the customer at the heart of everything that you do, as the face of our business, greeting and serving our customers in a friendly, enthusiastic, and professional manner. You are genuinely attentive and interested in our customers' needs and will have the opportunity to learn all about our lovely products to ensure you can be as helpful as possible.
Role Responsibilities:
- To both greet and thank customers along with wishing them a fond farewell in a warm and friendly manner, ensuring they have had a memorable experience with us.
- Provide exceptional service at all times utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales.
- Efficient and attentive service at the tills processing sales, orders, and refunds.
- Processing deliveries and helping to get all of the replenishment and new stock onto the shop floor.
- General housekeeping and tidying of the shop floor and back of house.
- Keeping up to date with company activity and promotions.
- Supporting floor moves, sale set ups, and launches.
- To abide by all FatFace policies and procedures.
- Ensure GDPR procedures are adhered to at all times.
Competencies:
- To deliver excellent customer service standards focusing on customer needs and satisfaction.
- Passionate commitment and enthusiasm for the FatFace brand, exhibiting our brand vision and values through everything you do.
- Align self to company’s social and environmental mission and champion any actions that you can directly impact at all times.
- Proactively provide a personal, genuine, and authentic approach.
- Acting with integrity, demonstrates a passion for, interest in, and understanding of others.
- Values and respects the team at all levels, getting on well with everyone around you.
- Play an active and positive part in the team by embracing every opportunity to be a part of what’s going on.
- Ability to enhance relationships with appropriate use of humour and tailoring your approach for each individual interaction.
- Proactively offer customers alternative ways to buy across our whole multichannel proposition.
- Proactively deliver on all operational standards to maintain expected requirements across all core components including handling deliveries, VM, health and safety, general housekeeping, and stock replenishment.
Experience:
- Experience in a customer service environment is desirable but not essential.
- Excellent interpersonal and communication skills.
- Positive can-do attitude.
- Ability to work productively in a high-pressure environment.
- Confidence in taking the initiative and working under own direction at times.
- Team player.
- Great time management.
Benefits of working with us:
- 25 days holiday plus bank holidays.
- Generous monthly discount allowance.
- Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts, etc.).
- THRIVE Our learning management system- access from day one with thousands of pieces of learning.
- Dental Insurance (employee funded).
- Pension scheme.
- EAP support around the clock- UNUM/Retail Trust/Fashion Textiles Support.
- Sick pay allowances.
- Sabbatical leave in line with service.
- Enhanced Family Friendly policies i.e. Maternity Leave.
- Refer a friend scheme.
If this sounds like the opportunity for you then apply today!
Monmouth Store Crew (Part-Time) employer: Fatface
Contact Detail:
Fatface Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Monmouth Store Crew (Part-Time)
✨Tip Number 1
Familiarise yourself with the FatFace brand and its values. Understanding their commitment to equality, inclusion, and customer service will help you connect with the team and demonstrate your alignment with their mission during any interviews.
✨Tip Number 2
Showcase your enthusiasm for customer service by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your ability to create memorable experiences, which is key for the Monmouth Store Crew position.
✨Tip Number 3
Be ready to discuss how you can contribute to a positive team environment. Think of ways you've collaborated with others in the past and how you can bring that same energy to the FatFace team.
✨Tip Number 4
Prepare to talk about your adaptability in high-pressure situations. The role requires working efficiently during busy times, so having specific examples of how you've managed stress and maintained service quality will set you apart.
We think you need these skills to ace Monmouth Store Crew (Part-Time)
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with FatFace's values and mission. Highlight your alignment with their commitment to equality, inclusion, and customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service, even if it's not extensive. Emphasise any skills that demonstrate your ability to work in a team and handle high-pressure situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Mention specific examples of how you can contribute to creating a positive customer experience and embody the company's values.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fatface
✨Show Your Enthusiasm for the Brand
Make sure to express your passion for the FatFace brand during the interview. Share what you love about their products and how their values resonate with you. This will demonstrate that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Emphasise Customer Service Skills
Since the role is customer-facing, highlight any previous experience you have in customer service, even if it's informal. Discuss how you approach customer interactions and provide examples of how you've gone above and beyond to ensure a positive experience.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult customer or managing multiple tasks at once. Think of examples from your past experiences that showcase your problem-solving skills and ability to stay calm under pressure.
✨Demonstrate Team Spirit
FatFace values teamwork, so be ready to discuss how you work well with others. Share examples of how you've contributed to a team environment in the past, whether through collaboration, support, or bringing a positive attitude to the workplace.
