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- Tasks: Be the friendly face of our store, helping customers and creating memorable experiences.
- Company: Join a vibrant brand that values style, positivity, and inclusivity for over 30 years.
- Benefits: Enjoy 25 days holiday, discounts, wellness perks, and extensive training from day one.
- Why this job: Make a difference in customer lives while working in a fun, supportive environment.
- Qualifications: No experience needed; just bring your positive attitude and great communication skills.
- Other info: Flexible part-time hours perfect for students looking to gain valuable work experience.
Who are we? For over 30 years, we have traveled, laughed, and grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we uphold. We are Made for Life. Equality and inclusion are not just aspirations but standards. We promote and drive equality within our workforce to foster an inclusive environment where everyone can connect with our customers, colleagues, and communities. You will play a key role in creating a workplace free from prejudice, racism, sexism, harassment, bullying, and any form of marginalization.
Role Overview: You put the customer at the heart of everything you do, serving as the face of our business by greeting and assisting customers in a friendly, enthusiastic, and professional manner. You are attentive to our customers' needs and will have the opportunity to learn about our products to provide the best assistance possible.
Role Responsibilities:
- Greet and thank customers warmly, ensuring they have a memorable experience.
- Provide exceptional service, using your knowledge to help customers find suitable products both in-store and through multi-channel sales.
- Process sales, orders, and refunds efficiently at the tills.
- Assist with deliveries, replenishing stock, and setting up new displays on the shop floor.
- Maintain cleanliness and organization of the shop floor and back of house.
- Stay updated on company activities and promotions.
- Support floor moves, sale setups, and product launches.
- Adhere to all company policies and GDPR procedures.
Competencies:
- Deliver excellent customer service focused on satisfaction.
- Show passion and enthusiasm for the FatFace brand, embodying our values.
- Align with the company's social and environmental missions, taking proactive actions.
- Provide genuine, authentic interactions with customers.
- Act with integrity and demonstrate interest in others.
- Respect and value team members at all levels.
- Be an active team player, engaging in team activities.
- Use humor appropriately and tailor your approach to each customer.
- Offer customers alternative purchasing options across our multichannel platform.
- Maintain operational standards including delivery handling, visual merchandising, health and safety, housekeeping, and stock replenishment.
Experience:
- Experience in customer service is desirable but not essential.
- Excellent interpersonal and communication skills.
- Positive attitude and proactive approach.
- Ability to work effectively under pressure.
- Confidence to take initiative and work independently when needed.
- Strong team orientation.
- Good time management skills.
Benefits of Working With Us:
- 25 days holiday plus bank holidays.
- Generous monthly discount allowance.
- Perkbox platform with discounts, wellbeing content, and more, from day one.
- Access to THRIVE learning system with extensive training resources.
- Dental insurance (employee-funded).
- Pension scheme.
- 24/7 EAP support through UNUM/Retail Trust/Fashion Textiles Support.
- Sick pay allowances.
- Sabbatical leave based on length of service.
- Enhanced family-friendly policies, including maternity leave.
- Refer a friend scheme.
If this sounds like the opportunity for you, then apply today!
Macclesfield Store Crew (Part-Time) employer: Fatface
Contact Detail:
Fatface Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Macclesfield Store Crew (Part-Time)
✨Tip Number 1
Familiarise yourself with the FatFace brand and its values. Understanding their commitment to equality, inclusion, and customer service will help you align your approach during the interview and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare to showcase your interpersonal skills. Since the role involves direct customer interaction, think of examples from your past experiences where you've provided excellent service or resolved customer issues effectively.
✨Tip Number 3
Be ready to discuss how you can contribute to a positive team environment. Highlight your ability to work collaboratively and support your colleagues, as teamwork is essential in a retail setting.
✨Tip Number 4
Show enthusiasm for the role and the products. Expressing genuine interest in what FatFace offers will not only make you stand out but also reflect your passion for providing great customer experiences.
We think you need these skills to ace Macclesfield Store Crew (Part-Time)
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with the values and mission of the company. Highlight your alignment with their commitment to equality, inclusion, and customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in customer service. Emphasise any roles where you demonstrated excellent interpersonal skills and a positive attitude.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the FatFace brand. Mention specific examples of how you can contribute to creating a memorable customer experience and embody the company's values.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Fatface
✨Show Your Enthusiasm for the Brand
Make sure to express your passion for the FatFace brand during the interview. Share why you admire their values and how you can contribute to creating a positive experience for customers.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or went above and beyond to meet customer needs.
✨Be Ready to Discuss Teamwork
Since being an active team player is crucial, think of instances where you collaborated effectively with others. Be ready to discuss how you value and respect team members at all levels.
✨Understand the Role Responsibilities
Familiarise yourself with the specific responsibilities of the Macclesfield Store Crew position. Be prepared to discuss how you would handle tasks like processing sales, assisting with deliveries, and maintaining store cleanliness.
