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For Companies At a Glance
- Tasks: Serve customers with a smile, assist with sales, and keep the store tidy.
- Company: Join a vibrant brand that values style, positivity, and inclusivity.
- Benefits: Enjoy 25 days holiday, discounts, and access to wellness resources from day one.
- Why this job: Be part of a fun team that prioritises customer experience and personal growth.
- Qualifications: Customer service experience is a plus, but a positive attitude is key!
- Other info: Flexible hours perfect for students; apply now to join our community!
Who are we?
For over 30 years, we ve travelled, we ve laughed, we ve grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers lives through the clothes we make, the things we do and the values we have. We are Made for Life.
Equality and inclusion isn t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our work places.
Role Overview
You put the customer at the heart of everything that you do, as the face of our business, greeting and serving our customers in a friendly, enthusiastic and professional manner. You are genuinely attentive and interested in our customers needs and will have the opportunity to learn all about our lovely products to ensure you can be as helpful as possible.
Role Responsibilities
- To both greet and thank customers along with wishing them a fond farewell in a warm and friendly manner, ensuring they have had a memorable experience with us
- Provide exceptional service at all times utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales
- Efficient and attentive service at the tills processing sales, orders and refunds
- Processing deliveries and helping to get all of the replenishment and new stock onto the shop floor
- General housekeeping and tidying of the shop floor and back of house
- Keeping up to date with company activity and promotions
- Supporting floor moves, sale set ups and launches
- To abide by all FatFace policies and procedures
- Ensure GDPR procedures are adhered to at all times
Competencies
- To deliver excellent customer service standards focussing on customer needs and satisfaction
- Passionate commitment and enthusiasm for the FatFace brand, exhibiting our brand vision and values through everything you do
- Align self to companies social and environmental mission and champion any actions that you can directly impact at all times
- Proactively provide a personal, genuine and authentic approach
- Acting with integrity, demonstrates a passion for, interest in and understanding of others
- Values and respects the team at all levels, getting on well with everyone around you
- Play an active and positive part in the team by embracing every opportunity to be a part of what s going on
- Ability to enhance relationships with appropriate use of humour and tailoring your approach for each individual interaction
- Proactively offer customer alternative ways to buy across our whole multichannel proposition
- Proactively deliver on all operational standards to maintain expected requirements across all core components including handling deliveries, VM, health and safety, general housekeeping and stock replenishment
Experience
- Experience in a customer service environment is desirable but not essential
- Excellent interpersonal and communication skills
- Positive can-do attitude
- Ability to work productively in a high-pressure environment
- Confidence in taking the initiative and working under own direction at times
- Team player
- Great time management
Benefits of working with us
- 25 days holiday plus bank holidays
- Generous monthly discount allowance
- Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts e.c.t)
- THRIVE Our learning management system- access from day one with 1000 s of pieces of learning
- Dental Insurance (employee funded)
- Pension scheme
- EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support
- Sick pay allowances
- Sabbatical leave in line with service
- Enhanced Family Friendly polices i.e. Maternity Leave
- Refer a friend scheme
If this sounds like the opportunity for you then apply today! #J-18808-Ljbffr
Horsham Store Crew (Part-Time) employer: Fatface
Contact Detail:
Fatface Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Horsham Store Crew (Part-Time)
✨Tip Number 1
Familiarise yourself with the FatFace brand and its values. Understanding their commitment to equality and inclusion will help you connect with the team and demonstrate your alignment with their mission during any interactions.
✨Tip Number 2
Prepare to showcase your customer service skills in a practical way. Think of examples from past experiences where you provided exceptional service, as this will help you stand out when discussing your suitability for the role.
✨Tip Number 3
Be ready to discuss how you can contribute to creating a positive shopping experience. Consider ways you can engage customers and enhance their experience, as this aligns perfectly with the role's responsibilities.
✨Tip Number 4
Show enthusiasm for the products and services offered by FatFace. Being genuinely interested in what they sell will not only help you connect with customers but also demonstrate your passion for the brand during your conversations.
We think you need these skills to ace Horsham Store Crew (Part-Time)
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with FatFace's values and mission. Highlight your alignment with their commitment to equality, inclusion, and customer service in your application.
Tailor Your CV: Emphasise any previous customer service experience, even if it's not extensive. Showcase your interpersonal skills and positive attitude, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the brand and your understanding of their products. Mention how you can contribute to creating a memorable customer experience.
Showcase Relevant Skills: In your application, highlight skills such as teamwork, time management, and the ability to work under pressure. Provide examples of how you've demonstrated these in past roles or experiences.
How to prepare for a job interview at Fatface
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the company's values.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss how you’ve collaborated with colleagues in previous roles to create a positive environment, as teamwork is essential in this role.
✨Familiarise Yourself with the Brand
Before the interview, take some time to learn about the company’s products, values, and mission. Being knowledgeable about the brand will show your genuine interest and help you connect better during the conversation.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, especially related to customer interactions. Think of scenarios where you successfully resolved issues or provided exceptional service, as these will demonstrate your problem-solving skills.
