At a Glance
- Tasks: Lead a dynamic team, drive sales, and create an inspiring store atmosphere.
- Company: Join a B Corp certified brand committed to equality and inclusion.
- Benefits: Enjoy 25 days holiday, discounts, and access to extensive learning resources.
- Other info: Great career growth opportunities in a supportive and vibrant workplace.
- Why this job: Make a real impact in a fun environment while developing your leadership skills.
- Qualifications: Previous retail management experience and strong team development skills required.
The predicted salary is between 30000 - 40000 € per year.
Location: Whiteley
Job type: Permanent, Full-Time, 40hrs
Reporting to: Store Manager
About us
For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. We are Made for Life. Our mission statement: Crafting clothes for life’s everyday adventures. Today, tomorrow and always. Our Product formula: Considered style. Trusted Quality. B Corp certified. Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces.
Role Summary
Putting the customer at the heart of everything you do, you will support the Store Manager in commercially managing the store to maximise profitability through the retail plan. This includes driving sales, managing costs, and delivering our brand through the visual proposition. You will create a fun and inspiring atmosphere in line with our brand and culture, support the development of the team, and ensure the highest standards are maintained throughout the store according to company guidelines.
Role Responsibilities
- Lead by Example – Demonstrate exceptional standards of behaviour, ensuring the integrity of the brand is maintained at all times.
- Customer Service Excellence – Drive and role model customer service standards to exceed customer expectations.
- Team Development – Train, coach, and develop the team, supporting the completion of appraisals and performance reviews.
- Commercial Decision Making – Analyse financial data and company strategy, leveraging local knowledge to maximise sales opportunities and exceed KPI targets.
- Operational Efficiency – Ensure the store works within budget through effective scheduling, cost controls, and team productivity.
- Retail Planning & Visual Merchandising – Successfully implement the retail plan and execute the visual proposition to company standards, including new season launches and floor moves.
- Stock & Compliance – Oversee stock management, health & safety, office security, and loss prevention.
- Communication & Coordination – Liaise effectively with Head Office to influence and maximise stock packages where appropriate.
- Acting as Store Manager – Take on holding responsibilities in the absence of the Store Manager to ensure continued success in sales, standards, and team development.
- Champion Social & Environmental Responsibility – Align with the company’s social and environmental mission and champion impactful actions.
Skills and Experience
- Previous management experience in a retail store (clothing desirable but not essential).
- Proven ability to work with KPIs, analysing commercial reports to support decision-making.
- Strong experience in operational, stock, IT, and cash management.
- Ability to lead, coach, and develop a team.
- Strong planning and organisational skills.
- Ambition and determination to succeed.
- Ability to work productively in a high-pressure environment.
- Confident in taking initiative and working independently.
- IT literate with excellent interpersonal and communication skills.
Role Competencies
- Deliver excellent customer service, focusing on customer needs and satisfaction.
- Align with the company’s social and environmental mission and champion impactful actions.
- Proactively offer alternative ways for customers to buy across all channels.
- Ensure the team is equipped with product knowledge and multi-channel sales skills.
- Champion the FatFace vision and values, keeping the customer at the heart of decision-making.
- Provide learning and development opportunities for team growth.
- Build confidence through recognition and rewards.
- Set and uphold appropriate standards of behaviour.
- Communicate information effectively to ensure the team understands their role in store success.
- Take ownership of personal development by reviewing appraisals and objectives regularly.
- Use financial reports to make sound commercial decisions and identify opportunities for growth.
- Drive conversion rates and transactions through proactive sales.
- Use local knowledge and creativity to maximise sales opportunities.
- Ensure budget efficiency through effective scheduling, cost control, and team productivity.
- Conduct competitor analysis to identify market opportunities.
- Support store profitability by managing P&L effectively.
Key Contacts and Relationships:
- Reporting to: Store Manager
- Key internal relationships: Regional Team, HR, Visual Merchandising, Stock Control, and Marketing teams
- External relationships: Customers, Local Community Partners
Accountable for Resources:
- Store Team Development
- Stock Management
- Store Presentation & Visual Merchandising
- Customer Experience & Service Standards
- Compliance with Health & Safety and Security Procedures
FatFace Benefits:
- 25 days holiday plus bank holidays
- Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts etc.)
- THRIVE – Our learning management system- access from day one with 1000’s of pieces of learning
- Dental Insurance (employee funded)
- Pension scheme
- EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support
- Income Protection/Death in service for Salaried staff
- Sick pay allowances
- O2 phone discount
- Eye Tests/contributions to glasses
- Sabbatical leave in line with service
- Enhanced Family Friendly policies i.e. Maternity Leave
- Refer a friend scheme
Assistant Store Manager in Hampshire employer: FatFace
At FatFace, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Whiteley that champions equality and inclusion. With a strong focus on employee development through our THRIVE learning platform and a range of benefits including generous holiday allowances and wellness support, we empower our team to thrive both personally and professionally while crafting clothes for life's everyday adventures.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Hampshire
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you connect your experiences to their mission during the chat.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations in-store. Being able to demonstrate your problem-solving skills and customer focus will really impress them.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've developed a team or improved performance in previous roles. They want to see that you can inspire and motivate others.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful ones about the store's goals or team dynamics. This shows you're genuinely interested and helps you figure out if it’s the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Store Manager in Hampshire
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love retail and helping customers. Share a bit about why you’re excited to join our team and what makes you a great fit.
Tailor Your CV:Make sure your CV is tailored to the Assistant Store Manager role. Highlight your previous management experience and any relevant skills that align with our mission of crafting clothes for life’s everyday adventures. We love seeing how your background fits with our values!
Be Specific:Use specific examples in your application to demonstrate your skills. Whether it’s driving sales or developing a team, we want to hear about your achievements and how you’ve made a difference in your previous roles. Numbers and results speak volumes!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community right from the start!
How to prepare for a job interview at FatFace
✨Know the Brand Inside Out
Before your interview, make sure you understand the company's mission and values. Familiarise yourself with their product formula and how they promote equality and inclusion. This will help you demonstrate that you're not just a fit for the role, but also for the company culture.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to lead by example. Prepare examples of how you've successfully managed teams in the past, focusing on training, coaching, and developing staff. Be ready to discuss how you can inspire your team to deliver exceptional customer service.
✨Be Data Savvy
Since the role involves analysing financial data and making commercial decisions, brush up on your understanding of KPIs and retail performance metrics. Bring examples of how you've used data to drive sales or improve operational efficiency in previous roles.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing stock levels or dealing with a difficult customer. Think through potential scenarios and how you would approach them, keeping the company's values and customer-centric focus in mind.
