At a Glance
- Tasks: Lead a dynamic retail team, ensuring outstanding customer experiences and driving store performance.
- Company: Join a B Corp certified brand committed to equality and community connections.
- Benefits: Enjoy perks like discounts, wellness content, and enhanced family-friendly policies.
- Other info: Thriving environment with opportunities for personal and professional growth.
- Why this job: Be a brand ambassador and inspire your team while making a real impact.
- Qualifications: Proven retail management experience with strong leadership and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Job type: Fixed Term (12 months), Full-Time, 40 hours
Reporting to: Area Manager
Who are we? For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. We are Made for Life. Our mission statement: Crafting clothes for life’s everyday adventures. Today, tomorrow and always.
Our Product formula: Considered style. Trusted Quality. B Corp certified. Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces.
The Challenge – Balancing Our Values While Being Commercial: We're looking for talented retailers who thrive in a dynamic environment, enjoy life to the full, understand our brand and customers, and have a passion for developing and succeeding. As a natural leader, you will coach, develop, and support your team to help them reach their full potential while nurturing a fun and exciting atmosphere.
Role Responsibilities:
- Be a Brand Ambassador: Lead by example, promoting the FatFace brand and culture through your team. Align yourself with the company’s social and environmental mission and champion initiatives you can directly impact.
- Deliver Outstanding Customer Experience: Ensure the highest and most consistent standards of customer service and engagement.
- Drive Commercial Success: Take ownership of the store’s performance, making data-led business decisions, identifying opportunities, and driving results.
- Lead & Develop Your Team: Inspire, coach, and support your team members to reach their full potential through ongoing development and feedback.
- Maintain Visual & Operational Excellence: Uphold store presentation, product displays, and stock standards to create an inviting shopping experience.
- Ensure Compliance & Profitability: Manage store operations effectively, including stock control, security, and health & safety, while ensuring profitability.
- Build Community Connections: Foster relationships with local businesses and community initiatives, supporting FatFace’s broader purpose.
Skills and Experience:
- Proven experience in retail management with a track record of driving commercial success.
- Strong leadership skills with the ability to inspire, motivate, and develop a high-performing team.
- Excellent communication and organizational abilities.
- Ability to make data-driven decisions and spot opportunities for growth.
- Experience in visual merchandising and stock management.
- A positive, adaptable, and resilient attitude in a fast-paced environment.
- Leadership & People Development – Ability to lead, mentor, and develop a motivated, engaged team.
- Commercial Acumen – Understanding of key business drivers and ability to make strategic commercial decisions.
- Customer Focus – Commitment to delivering exceptional service and creating memorable experiences.
- Communication & Influence – Strong verbal and written communication skills, with the ability to engage and inspire.
- Resilience & Adaptability – Thrives in a fast-paced environment, handling challenges with positivity.
- Operational Excellence – Attention to detail in managing store operations, stock control, and compliance.
Key Contacts and Relationships:
- Key internal relationships: Regional Team, HR, Visual Merchandising, Stock Control, and Marketing teams.
- External relationships: Customers, Local Community Partners.
Accountable for Resources:
- Store team performance and development.
- Store budget and financial targets.
- Stock control, and loss prevention.
- Store compliance with company policies and legal requirements.
Perks:
- Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts etc.)
- THRIVE – Our learning management system- access from day one with 1000’s of pieces of learning.
- Dental Insurance (employee funded).
- EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support.
- Income Protection/Death in service for Salaried staff.
- Sick pay allowances.
- Eye Tests/contributions to glasses.
- Sabbatical leave in line with service.
- Enhanced Family Friendly policies i.e. Maternity Leave.
Store Manager in Godalming employer: FatFace
At FatFace, we pride ourselves on being an exceptional employer that champions equality and inclusion while fostering a vibrant work culture. As a Store Manager, you will not only lead a passionate team but also enjoy numerous benefits such as access to our THRIVE learning platform for personal growth, comprehensive health support, and a commitment to community engagement. Join us in crafting clothes for life's everyday adventures and be part of a company that values your contributions and supports your development.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Godalming
✨Tip Number 1
Get to know the company culture before your interview. Dive into their social media and website to understand their values and mission. This way, you can show how you align with their brand during your chat!
✨Tip Number 2
Practice your leadership stories! Think of times when you've inspired or developed your team. Be ready to share these examples to demonstrate your fit for the Store Manager role.
✨Tip Number 3
Prepare some questions that show your interest in community connections. Ask about local initiatives or partnerships they have. It shows you're keen on building relationships beyond just sales.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at FatFace!
We think you need these skills to ace Store Manager in Godalming
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love retail and how you connect with our brand values. Share your experiences that align with our mission of crafting clothes for life’s everyday adventures.
Be Specific:Use specific examples from your past experiences to demonstrate your skills. Whether it’s leading a team or driving sales, we want to hear about your achievements. The more detailed you are, the better we can understand how you’ll fit into our dynamic environment.
Tailor Your Application:Make sure to tailor your application to the Store Manager role. Highlight your leadership skills and experience in retail management. Show us how you can inspire and develop a high-performing team while maintaining operational excellence.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at FatFace
✨Know the Brand Inside Out
Before your interview, dive deep into the FatFace brand. Understand their mission, values, and product offerings. This will not only help you answer questions confidently but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you inspired, motivated, or developed your team members. This is crucial for a Store Manager role, so be ready to discuss your leadership style.
✨Demonstrate Customer Focus
Be ready to share instances where you delivered exceptional customer service. Highlight how you’ve handled challenging situations and turned them into positive experiences. This aligns perfectly with the company's commitment to outstanding customer engagement.
✨Prepare for Data-Driven Discussions
Brush up on your understanding of retail metrics and how they drive business decisions. Be prepared to discuss how you've used data to identify opportunities for growth and improve store performance in your previous roles.
