At a Glance
- Tasks: Lead a dynamic team, drive sales, and create an amazing customer experience.
- Company: Join FatFace, a brand committed to quality, community, and inclusivity.
- Benefits: Enjoy 25 days holiday, discounts, learning opportunities, and enhanced family policies.
- Other info: Great career growth potential in a vibrant, fast-paced setting.
- Why this job: Be a part of a fun, supportive environment while making a real impact.
- Qualifications: Retail management experience and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: East Grinstead
Job type: Permanent, Full-Time, 40 hours
Reporting to: Area Manager
Who are we? For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. We are Made for Life. Our mission statement - Crafting clothes for life's everyday adventures. Today, tomorrow and always. Our Product formula: Considered style. Trusted Quality. B Corp certified. Equality and inclusion isn't an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces.
The Challenge – Balancing Our Values While Being Commercial
We're looking for talented retailers who thrive in a dynamic environment, enjoy life to the full, understand our brand and customers, and have a passion for developing and succeeding. As a natural leader, you will coach, develop, and support your team to help them reach their full potential while nurturing a fun and exciting atmosphere.
Role Responsibilities
- Be a Brand Ambassador – Lead by example, promoting the FatFace brand and culture through your team. Align yourself with the company's social and environmental mission and champion initiatives you can directly impact.
- Deliver Outstanding Customer Experience – Ensure the highest and most consistent standards of customer service and engagement.
- Drive Commercial Success – Take ownership of the store's performance, making data-led business decisions, identifying opportunities, and driving results.
- Lead & Develop Your Team – Inspire, coach, and support your team members to reach their full potential through ongoing development and feedback.
- Maintain Visual & Operational Excellence – Uphold store presentation, product displays, and stock standards to create an inviting shopping experience.
- Ensure Compliance & Profitability – Manage store operations effectively, including stock control, security, and health & safety, while ensuring profitability.
- Build Community Connections – Foster relationships with local businesses and community initiatives, supporting FatFace's broader purpose.
Skills and Experience
- Proven experience in retail management with a track record of driving commercial success.
- Strong leadership skills with the ability to inspire, motivate, and develop a high-performing team.
- Excellent communication and organizational abilities.
- A passion for delivering exceptional customer experiences.
- Ability to make data-driven decisions and spot opportunities for growth.
- Experience in visual merchandising and stock management.
- A positive, adaptable, and resilient attitude in a fast-paced environment.
Role Competencies
- Leadership & People Development – Ability to lead, mentor, and develop a motivated, engaged team.
- Commercial Acumen – Understanding of key business drivers and ability to make strategic commercial decisions.
- Customer Focus – Commitment to delivering exceptional service and creating memorable experiences.
- Communication & Influence – Strong verbal and written communication skills, with the ability to engage and inspire.
- Resilience & Adaptability – Thrives in a fast-paced environment, handling challenges with positivity.
- Operational Excellence – Attention to detail in managing store operations, stock control, and compliance.
Key Contacts and Relationships:
- Reporting to: Area Manager
- Key internal relationships: Regional Team, HR, Visual Merchandising, Stock Control, and Marketing teams
- External relationships: Customers, Local Community Partners
Accountable for Resources:
- Store team performance and development
- Store budget and financial targets
- Stock control, and loss prevention
- Store compliance with company policies and legal requirements
FatFace Benefits:
- 25 days holiday plus bank holidays
- Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts etc.)
- THRIVE – Our learning management system- access from day one with 1000's of pieces of learning
- Dental Insurance (employee funded)
- Pension scheme
- EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support
- Income Protection/Death in service for Salaried staff
- Sick pay allowances
- Eye Tests/contributions to glasses
- Sabbatical leave in line with service
- Enhanced Family Friendly policies i.e. Maternity Leave
- Refer a friend scheme
Store Manager in East Grinstead employer: FatFace
At FatFace, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions equality and inclusion while fostering personal and professional growth. As a Store Manager in East Grinstead, you will lead a passionate team, drive commercial success, and create memorable customer experiences, all while enjoying benefits like 25 days of holiday, access to our extensive learning platform, and enhanced family-friendly policies. Join us in crafting clothes for life's everyday adventures and be part of a company that truly values its people and community.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in East Grinstead
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into their mission, values, and recent news. This way, you can show them you're not just another candidate but someone who truly aligns with their culture and goals.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience matches what they're looking for, especially around leadership and customer service.
✨Tip Number 3
Dress the part! Make sure your outfit reflects the brand's style and ethos. Looking sharp shows that you care about the role and understand the importance of being a brand ambassador.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Store Manager in East Grinstead
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love retail and how you connect with our brand's mission of crafting clothes for life's everyday adventures.
Tailor Your CV:Make sure to customise your CV to highlight your relevant experience in retail management. We’re looking for those proven leadership skills and a knack for driving commercial success, so don’t hold back on showcasing your achievements!
Be Authentic:We value authenticity, so be yourself in your application. Share your unique experiences and how they’ve shaped your approach to customer service and team development. We want to know what makes you tick!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our FatFace family!
How to prepare for a job interview at FatFace
✨Know the Brand Inside Out
Before your interview, dive deep into FatFace's mission and values. Understand their commitment to quality and community. This will help you align your answers with their culture and show that you're genuinely interested in being a part of their team.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you inspired, motivated, or developed your team members. This is crucial for a Store Manager role, so be ready to discuss your leadership style and how it aligns with fostering a positive work environment.
✨Demonstrate Customer Focus
Be ready to share stories that highlight your commitment to exceptional customer service. Think of times when you went above and beyond to create memorable experiences for customers. This will resonate well with their focus on delivering outstanding customer experiences.
✨Prepare for Data-Driven Discussions
Since the role involves making data-led business decisions, brush up on your understanding of retail metrics. Be prepared to discuss how you've used data to drive commercial success in previous roles. This shows that you can balance the brand's values with commercial objectives effectively.
