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- Tasks: Support the Store Manager in driving sales and creating a vibrant store atmosphere.
- Company: Join a B Corp TM company dedicated to style, sustainability, and inclusivity.
- Benefits: Enjoy 25 days holiday, online discounts, learning opportunities, and enhanced family policies.
- Why this job: Be part of a fun team that values equality and customer satisfaction while developing your skills.
- Qualifications: No specific qualifications required; just a passion for retail and customer service.
- Other info: Opportunity for career growth and a supportive work environment.
The predicted salary is between 28800 - 43200 £ per year.
Who are we? For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life. Considered style. Trusted quality. Sustainably sourced. Proud to be a B Corp TM. Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying, and any other form of marginalisation in our workplaces.
Role Overview: Putting the customer at the heart of everything that you do, you will support the Store Manager in commercially managing your store to maximise profitability through the retail plan; driving sales, managing costs, and delivering our brand through the visual proposition. Creating a fun and inspiring atmosphere in line with our brand and culture, you must support the development of the team, whilst ensuring the highest standards are maintained throughout the store according to company guidelines.
Role Responsibilities:
- Leading by example and demonstrating exceptional standards of behaviour ensuring the integrity of the brand is maintained at all times.
- Drive and role model customer service standards to exceed customer expectations.
- Training, coaching, and developing your team supporting the completion of appraisals and performance reviews for all Crew.
- Proactive analysis of available financial data, retail and company strategy, use of local/industry knowledge and commercial creativity to maximise sales opportunities and support in making commercial decisions to drive store performance and exceed KPI targets.
- Ensure that the store is working to budget through effective scheduling, cost controls, and crew productivity.
- Use effective planning and organisational skills to successfully implement the retail plan.
- Communicating and liaising with Head Office to influence and maximise the stock package where appropriate.
- Ensure correct procedures are adhered to in a professional manner for your Crew and store including cash and stock, health and safety, office, security of premises, key holders, and loss prevention.
- Oversee and execute the FatFace visual proposition to company standards including leading sale/new season launches and floor moves.
- Abide by all FatFace policies and procedures and comply with legal obligations including safety requirements.
- Ensure GDPR procedures are adhered to at all times to maintain confidentiality.
- In the absence of the Store Manager, take on holding responsibilities that ensure the continued success of your store in sales, standards, and Crew development.
Role Competencies:
- Deliver excellent customer service standards focusing on customer needs and satisfaction.
- Align self to the company's social and environmental mission and champion any actions that you can directly impact at all times.
- Proactively offer alternative ways for customers to buy across all of our channels.
- Ensure all crew are equipped with product training and are aware of our multichannel proposition.
- Champion the FatFace vision and values in store to keep the customer at the heart of all decision making.
- Proactively provide crew with learning, development, and coaching opportunities to aid in achieving high-performing teams that reach their full potential.
- Use local knowledge and creativity to maximise sales opportunities that are unique to your market.
- Ensure that the store is working to budget through effective scheduling, cost controls, and Crew productivity.
Benefits of working with us:
- 25 days holiday plus bank holidays.
- Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts etc).
- THRIVE Our learning management system- access from day one with 1000s of pieces of learning.
- Dental Insurance (employee funded).
- Pension scheme.
- EAP support around the clock- UNUM/Retail Trust/Fashion Textiles Support.
- Critical illness/Death in service for Salaried staff.
- Sick pay allowances.
- O2 phone discount.
- Eye Tests/contributions to glasses (qualifying roles only).
- Sabbatical leave in line with service.
- Enhanced Family Friendly policies i.e. Maternity Leave.
- Refer a friend scheme.
If this sounds like the opportunity for you then apply today!
Dundrum Assistant Store Manager employer: Fatface
Contact Detail:
Fatface Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dundrum Assistant Store Manager
✨Tip Number 1
Familiarise yourself with the brand's values and mission. Since the role emphasises creating a positive atmosphere and promoting equality, showing that you align with these principles during your interactions can set you apart.
✨Tip Number 2
Demonstrate your customer service skills in real-time. If you have the chance to visit the store before your interview, observe how staff interact with customers and think about how you would enhance that experience.
✨Tip Number 3
Prepare to discuss your leadership style and how you would support team development. Think of specific examples where you've successfully trained or motivated a team, as this is crucial for the Assistant Store Manager role.
✨Tip Number 4
Research local market trends and how they might impact sales. Being able to discuss unique opportunities for the store based on your knowledge of the area will show your proactive approach and commercial creativity.
We think you need these skills to ace Dundrum Assistant Store Manager
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with FatFace's values and mission. Highlight how your personal values align with their commitment to sustainability, equality, and customer service in your application.
Tailor Your CV: Ensure your CV reflects relevant experience in retail management, customer service, and team development. Use specific examples that demonstrate your ability to drive sales and manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the role. Mention how you can contribute to creating a fun and inspiring atmosphere while maintaining high standards.
Showcase Leadership Skills: In your application, provide examples of how you've successfully led a team, trained staff, and exceeded performance targets. This will demonstrate your capability to support the Store Manager and drive store performance.
How to prepare for a job interview at Fatface
✨Showcase Your Customer Service Skills
As an Assistant Store Manager, customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to lead by example and inspire your team to deliver exceptional service.
✨Demonstrate Your Leadership Qualities
Discuss your experience in training and developing team members. Share specific instances where you have successfully coached someone to improve their performance or helped them achieve their goals. This will show that you can support the development of the crew effectively.
✨Understand the Brand Values
Familiarise yourself with the company's mission and values. Be ready to explain how you align with their commitment to sustainability, equality, and inclusion. Showing that you resonate with their culture will make you a more attractive candidate.
✨Prepare for Financial Discussions
Since the role involves managing costs and maximising profitability, brush up on basic retail financial concepts. Be ready to discuss how you've used data to drive sales or make commercial decisions in past positions, demonstrating your analytical skills.
