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For Companies At a Glance
- Tasks: Lead a dynamic team, drive sales, and create an amazing customer experience.
- Company: Join FatFace, a brand that values life, fun, and community.
- Benefits: Enjoy 25 days holiday, discounts, and access to learning resources from day one.
- Other info: Great opportunities for personal growth in a vibrant environment.
- Why this job: Be a part of a mission-driven company that champions equality and inclusion.
- Qualifications: Retail management experience and strong leadership skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
Location: London Paddington Station
Job type: Permanent, Full-Time, 40 hours
Reporting to: Area Manager
Who are we? For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. We are Made for Life.
Our mission statement: Crafting clothes for life’s everyday adventures. Today, tomorrow and always.
Our Product formula: Considered style. Trusted Quality. B Corp certified.
Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces.
The Challenge – Balancing Our Values While Being Commercial
We’re looking for talented retailers who thrive in a dynamic environment, enjoy life to the full, understand our brand and customers, and have a passion for developing and succeeding. As a natural leader, you will coach, develop, and support your team to help them reach their full potential while nurturing a fun and exciting atmosphere.
Role Responsibilities:
- Be a Brand Ambassador – Lead by example, promoting the FatFace brand and culture through your team. Align yourself with the company’s social and environmental mission and champion initiatives you can directly impact.
- Deliver Outstanding Customer Experience – Ensure the highest and most consistent standards of customer service and engagement.
- Drive Commercial Success – Take ownership of the store’s performance, making data-led business decisions, identifying opportunities, and driving results.
- Lead & Develop Your Team – Inspire, coach, and support your team members to reach their full potential through ongoing development and feedback.
- Maintain Visual & Operational Excellence – Uphold store presentation, product displays, and stock standards to create an inviting shopping experience.
- Ensure Compliance & Profitability – Manage store operations effectively, including stock control, security, and health & safety, while ensuring profitability.
- Build Community Connections – Foster relationships with local businesses and community initiatives, supporting FatFace’s broader purpose.
Skills and Experience:
- Proven experience in retail management with a track record of driving commercial success.
- Strong leadership skills with the ability to inspire, motivate, and develop a high-performing team.
- Excellent communication and organizational abilities.
- A passion for delivering exceptional customer experiences.
- Ability to make data-driven decisions and spot opportunities for growth.
- Experience in visual merchandising and stock management.
- A positive, adaptable, and resilient attitude in a fast-paced environment.
Role Competencies:
- Leadership & People Development – Ability to lead, mentor, and develop a motivated, engaged team.
- Commercial Acumen – Understanding of key business drivers and ability to make strategic commercial decisions.
- Customer Focus – Commitment to delivering exceptional service and creating memorable experiences.
- Communication & Influence – Strong verbal and written communication skills, with the ability to engage and inspire.
- Resilience & Adaptability – Thrives in a fast-paced environment, handling challenges with positivity.
- Operational Excellence – Attention to detail in managing store operations, stock control, and compliance.
Key Contacts and Relationships:
- Reporting to: Area Manager
- Key internal relationships: Regional Team, HR, Visual Merchandising, Stock Control, and Marketing teams
- External relationships: Customers, Local Community Partners
Accountable for Resources:
- Store team performance and development
- Store budget and financial targets
- Stock control, and loss prevention
- Store compliance with company policies and legal requirements
FatFace Benefits:
- 25 days holiday plus bank holidays
- Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts etc.)
- THRIVE – Our learning management system- access from day one with 1000’s of pieces of learning
- Dental Insurance (employee funded)
- Pension scheme
- EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support
- Income Protection/Death in service for Salaried staff
- Sick pay allowances
- Eye Tests/contributions to glasses
- Sabbatical leave in line with service
- Enhanced Family Friendly policies i.e. Maternity Leave
- Refer a friend scheme
Store Manager in City of London employer: FatFace
Contact Detail:
FatFace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager in City of London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into FatFace's mission and values. Show us how you align with our commitment to quality and community. This will help you stand out as a genuine candidate who truly understands what we’re about.
✨Tip Number 2
Practice your leadership stories! We want to hear about times you've inspired and developed your team. Think of specific examples where you’ve driven results or improved customer experiences. This will showcase your skills and fit for the Store Manager role.
✨Tip Number 3
Be ready to discuss data! As a Store Manager, making data-driven decisions is key. Brush up on your understanding of retail metrics and be prepared to share how you’ve used data to spot opportunities and drive commercial success in your previous roles.
✨Tip Number 4
Don’t forget to ask questions! Show us you’re engaged by asking about team culture, community initiatives, or how we support our staff’s development. This not only demonstrates your interest but also helps you gauge if we’re the right fit for you!
We think you need these skills to ace Store Manager in City of London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love retail and how you connect with our brand's mission of crafting clothes for life's everyday adventures.
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience in retail management. We’re looking for proven success in driving commercial results, so don’t be shy about showcasing your achievements!
Be Authentic: We value equality and inclusion, so be yourself in your application. Share your unique experiences and perspectives that can contribute to a diverse and vibrant team culture at FatFace.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our fun and dynamic team!
How to prepare for a job interview at FatFace
✨Know the Brand Inside Out
Before your interview, dive deep into the FatFace brand. Understand their mission, values, and product offerings. Be ready to discuss how you can embody their ethos of crafting clothes for life's everyday adventures and how you can promote their commitment to equality and inclusion.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to inspire and develop your team. Prepare examples of how you've successfully led teams in the past, focusing on coaching and creating a positive work environment. Highlight any specific achievements that demonstrate your ability to drive commercial success through effective leadership.
✨Prepare for Customer Experience Questions
Expect questions about delivering outstanding customer experiences. Think of scenarios where you've gone above and beyond for customers or improved service standards. Be ready to share how you would ensure that every customer leaves the store with a memorable experience.
✨Data-Driven Decision Making
Since the role involves making data-led business decisions, brush up on your analytical skills. Be prepared to discuss how you've used data to identify opportunities for growth in previous roles. Bring examples of how you've driven results through strategic decision-making based on performance metrics.