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For Companies At a Glance
- Tasks: Be the friendly face of our store, serving customers and assisting with their needs.
- Company: Join a vibrant brand that values style, positivity, and inclusivity for over 30 years.
- Benefits: Enjoy 25 days holiday, discounts, and access to perks like dental insurance and a learning platform.
- Why this job: This role offers a fun environment, teamwork, and the chance to make a real impact on customers' lives.
- Qualifications: Customer service experience is a plus, but a positive attitude and good communication skills are essential.
- Other info: Flexible part-time hours available in a supportive workplace that champions equality and inclusion.
Location: Chelmsford
Job Type: Permanent, Part-time
Who are we?
For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life. Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalisation.
Role Overview
You are the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You will learn about our products to assist customers effectively.
Role Responsibilities
- Greet and thank customers warmly, ensuring a memorable experience
- Provide exceptional service and help customers find suitable products for in-store and multi-channel sales
- Process sales, orders, and refunds efficiently at the tills
- Assist with deliveries, stock replenishment, and shop floor presentation
- Maintain shop floor and back-of-house tidiness
- Stay updated on company activities and promotions
- Support floor moves, sale setups, and launches
- Follow all company policies and GDPR procedures
Competencies
- Deliver excellent customer service focusing on customer needs and satisfaction
- Show enthusiasm and commitment to the FatFace brand and values
- Align with the company's social and environmental goals
- Provide authentic, genuine interactions
- Act with integrity and demonstrate understanding of others
- Respect and value team members at all levels
- Participate actively in team activities
- Use humour and adapt approach for individual interactions
- Promote multichannel shopping options
- Maintain operational standards across all areas
Experience
- Customer service experience is desirable but not essential
- Excellent communication skills
- Positive attitude
- Ability to work under pressure
- Initiative and independence
- Team player
- Good time management
Benefits of working with us
- 25 days holiday plus bank holidays
- Monthly discount allowance
- Perkbox access from day one
- Learning platform with extensive resources
- Dental insurance (employee funded)
- Pension scheme
- EAP support available 24/7
- Sick pay allowances
- Sabbatical leave based on service
- Enhanced family policies, e.g., maternity leave
- Refer a friend scheme
Chelmsford Store Crew employer: Fatface
Contact Detail:
Fatface Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chelmsford Store Crew
✨Tip Number 1
Familiarise yourself with the FatFace brand and its values. Understanding their commitment to equality, inclusion, and customer service will help you align your approach during interviews and interactions.
✨Tip Number 2
Showcase your enthusiasm for customer service. During any conversations or interviews, highlight your ability to create memorable experiences for customers, as this is a key aspect of the Store Crew role.
✨Tip Number 3
Prepare to discuss how you can contribute to a positive team environment. Share examples of how you've worked well in teams before, as collaboration is essential in this role.
✨Tip Number 4
Be ready to demonstrate your adaptability. The job requires handling various tasks under pressure, so think of instances where you've successfully managed multiple responsibilities at once.
We think you need these skills to ace Chelmsford Store Crew
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand the values and culture of the company. They emphasise equality and inclusion, so reflect this understanding in your application by highlighting any relevant experiences or beliefs.
Tailor Your CV: Make sure your CV is tailored to the Store Crew position. Highlight any customer service experience you have, even if it's not directly related. Use keywords from the job description to demonstrate that you align with their expectations.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Mention specific reasons why you want to work for them and how you can contribute to their mission of providing exceptional customer service.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that your tone is friendly and professional, reflecting the customer service ethos they value.
How to prepare for a job interview at Fatface
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Talk about why you want to work for them specifically and how their values resonate with you.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or went above and beyond for customers.
✨Know the Brand
Familiarise yourself with the company's products, values, and recent promotions. This knowledge will help you answer questions confidently and show that you're genuinely interested in the brand.
✨Be a Team Player
Emphasise your ability to work well in a team. Share experiences where you collaborated with others to achieve a common goal, as teamwork is crucial in a store environment.
