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- Tasks: Be the friendly face of our store, helping customers and ensuring a great shopping experience.
- Company: Join a vibrant brand that values style, positivity, and inclusivity for over 30 years.
- Benefits: Enjoy 25 days holiday, discounts, wellness perks, and extensive training from day one.
- Why this job: Make a difference in customer lives while working in a fun, supportive environment.
- Qualifications: No experience needed; just bring your positive attitude and willingness to learn!
- Other info: Flexible part-time hours perfect for students looking to balance work and studies.
Who are we? For over 30 years, we have travelled, laughed, and grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the actions we take, and the values we uphold. We are Made for Life.
Equality and inclusion are not just aspirations but standards. We promote and foster equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You will play a key role in maintaining a workplace free from prejudice, racism, sexism, harassment, bullying, and other forms of marginalisation.
Role Overview: You put the customer at the centre of everything you do, serving as the face of our business by greeting and assisting customers in a friendly, enthusiastic, and professional manner. You are genuinely attentive to customers' needs and eager to learn about our products to provide the best assistance possible.
Role Responsibilities:
- Greet and thank customers, wishing them a fond farewell, ensuring they have a memorable experience.
- Provide exceptional service, using your knowledge to help customers find suitable products for in-store and multi-channel sales.
- Process sales, orders, and refunds efficiently at the tills.
- Assist with deliveries and ensure stock replenishment and new stock are displayed on the shop floor.
- Maintain general housekeeping and tidiness of the shop floor and back of house.
- Stay updated on company activities and promotions.
- Support floor moves, sale setups, and launches.
- Adhere to all FatFace policies and procedures, including GDPR compliance.
Competencies:
- Deliver excellent customer service focused on customer needs and satisfaction.
- Show passion and enthusiasm for the FatFace brand, embodying our vision and values.
- Align with the company's social and environmental missions, actively supporting related actions.
- Provide a genuine and authentic approach to customer interactions.
- Act with integrity, demonstrating interest in and understanding of others.
- Respect and value team members at all levels, fostering positive relationships.
- Participate actively in team activities and initiatives.
- Use humour appropriately and tailor your approach to each customer interaction.
- Encourage customers to explore multichannel purchasing options.
- Maintain operational standards across all areas, including deliveries, visual merchandising, health and safety, housekeeping, and stock management.
Experience:
- Experience in customer service is desirable but not essential.
- Excellent interpersonal and communication skills.
- A positive, can-do attitude.
- Ability to work effectively under pressure.
- Confidence to take initiative and work independently when needed.
- Team-oriented mindset.
- Good time management skills.
Benefits of Working with Us:
- 25 days holiday plus bank holidays.
- Generous monthly discount allowance.
- Perkbox access from day one, offering discounts, wellbeing content, and more.
- Thrive learning platform with extensive training resources.
- Dental insurance (employee-funded).
- Pension scheme.
- 24/7 EAP support via UNUM, Retail Trust, and Fashion Textiles Support.
- Sick pay allowances.
- Sabbatical leave in line with service.
- Enhanced family-friendly policies, including maternity leave.
- Refer-a-friend scheme.
If this sounds like the opportunity for you, then apply today!
Cardiff Store Crew (Part-Time) employer: Fatface
Contact Detail:
Fatface Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cardiff Store Crew (Part-Time)
✨Tip Number 1
Familiarise yourself with the FatFace brand and its values. Understanding their commitment to equality, inclusion, and customer service will help you align your approach during interviews and interactions.
✨Tip Number 2
Showcase your enthusiasm for customer service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles, even if they are from different industries.
✨Tip Number 3
Demonstrate your ability to work as part of a team. Think of specific instances where you've collaborated with others to achieve a common goal, as this is crucial for the store crew role.
✨Tip Number 4
Be ready to discuss how you can contribute to maintaining a positive and tidy shop environment. Mention any relevant experience you have with stock management or visual merchandising to stand out.
We think you need these skills to ace Cardiff Store Crew (Part-Time)
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with FatFace's values and mission. Highlight your alignment with their commitment to equality, inclusion, and customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in customer service. Emphasise any roles where you demonstrated excellent interpersonal skills and a positive attitude.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Mention specific examples of how you've provided exceptional customer service in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Fatface
✨Show Your Enthusiasm
Make sure to express your passion for the brand and its values during the interview. Share why you believe in their mission of bringing style and positivity to customers' lives, as this aligns with what they are looking for in a candidate.
✨Demonstrate Customer-Centricity
Prepare examples from your past experiences where you put the customer first. Highlight how you provided exceptional service and addressed customer needs, as this role is all about creating memorable experiences for shoppers.
✨Know the Products
Familiarise yourself with the company's products and any current promotions. Being knowledgeable will not only impress the interviewers but also show that you are eager to learn and contribute to the team.
✨Emphasise Teamwork
Discuss your ability to work well in a team and how you value positive relationships with colleagues. This role requires collaboration, so showcasing your team-oriented mindset will be beneficial.
