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- Tasks: Serve customers with a smile, assist with sales, and keep the store tidy.
- Company: Join a vibrant brand that values style, positivity, and inclusivity.
- Benefits: Enjoy 25 days holiday, discounts, and access to wellness resources from day one.
- Why this job: Be part of a fun team that champions equality and makes a real impact.
- Qualifications: Customer service experience is a plus, but a positive attitude is key!
- Other info: Flexible part-time hours, perfect for students looking to gain experience.
Location: Canterbury
Job Type: Permanent, Part-time (8 hours - to include weekends)
Who are we?
For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life.
Equality and inclusion isn’t just an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and any other form of marginalisation.
Role Overview
You put the customer at the heart of everything you do, as the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You are genuinely attentive to our customers' needs and will have the opportunity to learn about our products to assist them effectively.
Role Responsibilities
- Greet and thank customers warmly, ensuring they have a memorable experience.
- Provide exceptional service, using your knowledge to help customers find the best products for them, both in-store and across our channels.
- Process sales, orders, and refunds efficiently at the tills.
- Assist with deliveries and stock replenishment on the shop floor.
- Maintain general housekeeping and tidiness of the shop floor and back of house.
- Stay updated on company activities and promotions.
- Support floor moves, sale setups, and product launches.
- Adhere to all FatFace policies and procedures.
- Ensure GDPR compliance at all times.
Competencies
- Deliver excellent customer service focused on customer needs and satisfaction.
- Show passion and enthusiasm for the FatFace brand, embodying our values.
- Align with the company's social and environmental mission, championing impactful actions.
- Provide a genuine and authentic approach.
- Act with integrity, demonstrating interest and understanding of others.
- Respect and value team members, fostering positive relationships.
- Be proactive and engaged in team activities.
- Use humour appropriately and tailor interactions to individuals.
- Promote multichannel purchasing options proactively.
- Maintain operational standards across all areas, including deliveries, visual merchandising, health and safety, housekeeping, and stock management.
Experience
- Customer service experience is desirable but not essential.
- Excellent interpersonal and communication skills.
- Positive attitude and proactive mindset.
- Ability to work well under pressure.
- Confidence to take initiative and work independently.
- Team-oriented approach.
- Effective time management skills.
Benefits of working with us
- 25 days holiday plus bank holidays.
- Generous monthly discount allowance.
- Perkbox access from day one, offering discounts, wellbeing content, and more.
- THRIVE learning system with extensive resources.
- Dental insurance (employee-funded).
- Pension scheme.
- 24/7 EAP support via UNUM/Retail Trust/Fashion Textiles Support.
- Sick pay allowances.
- Sabbatical leave based on service.
- Enhanced family-friendly policies, including maternity leave.
- Refer-a-friend scheme.
Canterbury Store Crew employer: Fatface
Contact Detail:
Fatface Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Canterbury Store Crew
✨Tip Number 1
Familiarise yourself with the FatFace brand and its values. Understanding their commitment to equality, inclusion, and customer service will help you align your approach during the interview and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare to showcase your customer service skills through examples from your past experiences. Even if you don't have direct experience in retail, think of situations where you've provided excellent service or support to others.
✨Tip Number 3
Be ready to discuss how you can contribute to creating a positive and inclusive environment. Think about ways you can promote teamwork and respect among colleagues, as this aligns with the company's values.
✨Tip Number 4
Show enthusiasm for the role and the products. Being genuinely excited about working at FatFace and helping customers find the right products can set you apart from other candidates.
We think you need these skills to ace Canterbury Store Crew
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and competencies required for the Store Crew position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the FatFace brand and your commitment to providing excellent customer service. Use specific examples from your past experiences to demonstrate your suitability for the role.
Highlight Relevant Experience: Even if you don't have direct customer service experience, think about any roles or situations where you've interacted with customers or worked in a team. Emphasise your interpersonal skills and positive attitude in your CV.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important traits for the role.
How to prepare for a job interview at Fatface
✨Show Your Enthusiasm for Customer Service
Make sure to express your passion for providing excellent customer service during the interview. Share examples of how you've gone above and beyond for customers in the past, as this role is all about creating memorable experiences.
✨Familiarise Yourself with the Brand
Before the interview, take some time to learn about the FatFace brand, its values, and its products. Being knowledgeable about what they offer will help you demonstrate your genuine interest and align with their mission.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult customer or managing multiple tasks at once. Think of relevant examples from your past experiences that showcase your problem-solving skills and ability to stay calm under pressure.
✨Emphasise Teamwork and Communication Skills
Since this role involves working closely with others, highlight your teamwork and communication abilities. Be ready to discuss how you’ve collaborated with colleagues in the past and how you can contribute to a positive team environment.
