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- Tasks: Support the Store Manager in driving sales and creating a fun shopping atmosphere.
- Company: FatFace crafts quality clothing for life's adventures, promoting equality and inclusion.
- Benefits: Enjoy 25 days holiday, online discounts, learning opportunities, and enhanced family-friendly policies.
- Why this job: Join a vibrant team focused on customer satisfaction and personal development in a supportive environment.
- Qualifications: No specific qualifications required; just a passion for retail and great customer service.
- Other info: This is a permanent, full-time role in Bromley with opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
Location: Bromley
Job type: Permanent, Full-Time (40 hours)
Who are we?
For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. We are Made for Life.
Our mission statement: Crafting clothes for life’s everyday adventures. Today, tomorrow and always.
Our Product formula: Trusted Quality. B Corp certified.
Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces.
Role Overview
Putting the customer at the heart of everything that you do, you will support the Store Manager in commercially managing your store to maximise profitability through the retail plan; driving sales, managing costs, and delivering our brand through the visual proposition. Creating a fun and inspiring atmosphere in line with our brand and culture, you must support the development of the team, whilst ensuring the highest standards are maintained throughout the store according to company guidelines.
Role Responsibilities
- Leading by example and demonstrating exceptional standards of behaviour ensuring the integrity of the brand is maintained at all times.
- Drive and role model customer service standards to exceed customer expectations.
- Training, coaching and developing your team supporting the completion of appraisals and performance reviews for all Crew.
- Proactive analysis of available financial data, retail and company strategy, use of local/industry knowledge and commercial creativity to maximise sales opportunities and support in making commercial decisions to drive store performance and exceed KPI targets.
- To ensure that the store is working to budget through effective scheduling, cost controls and crew productivity.
- To use effective planning and organisational skills to successfully implement the retail plan.
- Communicating and liaising with Head Office to influence and maximise the stock package where appropriate.
- To ensure correct procedures are adhered to in a professional manner for your Crew and store including cash and stock, health and safety, office, security of premises, key holders and loss prevention (NB, this list is not exhaustive).
- To oversee and execute the FatFace visual proposition to company standards including leading sale/new season launches and floor moves.
- To abide by all FatFace policies and procedures and comply with legal obligations including safety requirements.
- Ensure GDPR procedures are adhered to at all times to maintain confidentiality.
- In the absence of the Store Manager, take on holding responsibilities that ensure the continued success of your store in sales, standards and Crew development.
Role Competencies
- To deliver excellent customer service standards focussing on customer needs and satisfaction.
- Align self to companies social and environmental mission and champion any actions that you can directly impact at all times.
- Proactively offer alternative ways for customers to buy across all of our channels.
- Ensure all crew are equipped with product training and are aware of our multichannel proposition.
- Championing the FatFace vision and values in store to keep the customer at the heart of all decision making.
- Proactively provide crew with learning, development and coaching opportunities to aid in achieving high performing teams that reach their full potential.
- Use of local knowledge and creativity to maximise sales opportunities that are unique to your market.
- Ensure that the store is working to budget through effective scheduling, cost controls and Crew productivity.
Benefits of working with us
- 25 days holiday plus bank holidays.
- Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts etc).
- THRIVE – Our learning management system- access from day one with 1000’s of pieces of learning.
- Dental Insurance (employee funded).
- Pension scheme.
- EAP support around the clock- UNUM/Retail Trust/Fashion Textiles Support.
- Critical illness/Death in service for Salaried staff.
- Sick pay allowances.
- O2 phone discount.
- Eye Tests/contributions to glasses (qualifying roles only).
- Sabbatical leave in line with service.
- Enhanced Family Friendly policies i.e. Maternity Leave.
- Refer a friend scheme.
Bromley Assistant Store Manager employer: Fatface
Contact Detail:
Fatface Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bromley Assistant Store Manager
✨Tip Number 1
Familiarise yourself with FatFace's brand values and mission. Understanding their commitment to quality, equality, and customer service will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you trained or developed team members, as this is crucial for the Assistant Store Manager role.
✨Tip Number 3
Research the Bromley market and local customer preferences. Being able to discuss how you would leverage local knowledge to drive sales and enhance customer experience will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with financial data analysis and budget management. Be ready to explain how you've used these skills to make commercial decisions that positively impacted store performance in previous roles.
We think you need these skills to ace Bromley Assistant Store Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and competencies required for the Assistant Store Manager position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail management, customer service, and team development. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive sales and manage a team.
Write a Strong Cover Letter: In your cover letter, express your passion for the brand and its mission. Highlight specific examples of how you have previously exceeded customer expectations and contributed to team success. Make sure to convey your understanding of the company's values around equality and inclusion.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Fatface
✨Understand the Brand Values
Before your interview, make sure you know FatFace's mission and values. They focus on crafting clothes for life's everyday adventures and promoting equality and inclusion. Show how your personal values align with theirs.
✨Demonstrate Customer-Centric Thinking
As an Assistant Store Manager, putting the customer at the heart of everything is crucial. Prepare examples of how you've previously exceeded customer expectations and how you would implement this in the store.
✨Showcase Leadership Skills
Be ready to discuss your experience in training and developing teams. Highlight specific instances where you've successfully led a team or improved performance, as this role requires strong leadership capabilities.
✨Prepare for Financial Discussions
Since the role involves managing costs and maximising profitability, brush up on your understanding of retail financials. Be prepared to discuss how you've used data to drive sales and make commercial decisions in past roles.
