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- Tasks: Be the friendly face of our store, serving customers and ensuring they have a great experience.
- Company: Join a vibrant brand that values style, positivity, and inclusivity for over 30 years.
- Benefits: Enjoy 25 days holiday, discounts, and access to wellness resources from day one.
- Why this job: This role offers a fun environment, teamwork, and the chance to make a real impact.
- Qualifications: Customer service experience is a plus, but a positive attitude and teamwork are key!
- Other info: Flexible part-time hours available, perfect for students looking to balance work and study.
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Job: Store Crew
Location: Bluewater
Job Type: Permanent, Part-time (8 hours – evenings & weekends)
Who are we?
For over 30 years, we\’ve traveled, laughed, and grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers\’ lives through the clothes we make, the things we do, and the values we uphold. We are Made for Life.
Equality and inclusion isn’t just an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalization.
Role Overview
You are the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You focus on customer needs, providing attentive service and learning about our products to assist customers effectively.
Role Responsibilities
- Greet and thank customers warmly, ensuring they have a memorable experience
- Provide exceptional service, helping customers find the best products for them in-store and online
- Process sales, orders, and refunds efficiently at the tills
- Assist with deliveries, stock replenishment, and new stock setup
- Maintain cleanliness and organization of the shop floor and back of house
- Stay updated on company activities and promotions
- Support floor moves, sale setups, and launches
- Follow all FatFace policies and GDPR procedures
Competencies
- Deliver excellent customer service focused on customer satisfaction
- Show passion and enthusiasm for the FatFace brand, embodying our values
- Align with the company\’s social and environmental missions
- Provide a genuine, authentic approach in interactions
- Act with integrity and demonstrate interest in others
- Respect team members and collaborate positively
- Engage actively in team activities
- Use humor appropriately to build relationships
- Promote multichannel shopping options
- Maintain operational standards including handling deliveries, VM, health and safety, and stock management
Experience
- Customer service experience is desirable but not essential
- Strong interpersonal and communication skills
- Positive attitude and proactive approach
- Ability to work under pressure and manage time effectively
- Self-motivated and a team player
Benefits of working with us
- 25 days holiday plus bank holidays
- Monthly discount allowance
- Perkbox platform access from day one
- Thrive learning system with extensive resources
- Dental insurance (employee funded)
- Pension scheme
- EAP support services
- Sick pay allowances
- Sabbatical leave (based on service)
- Family-friendly policies including maternity leave
- Refer a friend scheme
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Bluewater Store Crew employer: Fatface
Contact Detail:
Fatface Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bluewater Store Crew
✨Tip Number 1
Familiarise yourself with the FatFace brand and its values. Understanding their commitment to equality, inclusion, and customer service will help you align your approach during interviews and interactions.
✨Tip Number 2
Showcase your enthusiasm for customer service. Think of examples from your past experiences where you went above and beyond for a customer, as this will resonate well with the role's focus on providing exceptional service.
✨Tip Number 3
Prepare to discuss how you can contribute to a positive team environment. Highlight your ability to collaborate and engage with colleagues, as teamwork is essential in a retail setting like Bluewater.
✨Tip Number 4
Be ready to demonstrate your adaptability. Retail can be fast-paced, so think of instances where you've successfully managed time and worked under pressure, which will show you're a great fit for the role.
We think you need these skills to ace Bluewater Store Crew
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and competencies required for the Store Crew position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for the FatFace brand and your commitment to providing excellent customer service. Use specific examples from your past experiences to demonstrate your interpersonal skills and positive attitude.
Highlight Relevant Experience: Even if you don't have direct customer service experience, think about any roles or activities where you've interacted with people or worked in a team. Emphasise these experiences in your CV and cover letter to show your suitability for the role.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important traits for the Store Crew position.
How to prepare for a job interview at Fatface
✨Show Your Enthusiasm
Make sure to express your passion for the brand during the interview. Talk about why you love the products and how they align with your values. This will demonstrate that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Customer Service Focus
Prepare examples from your past experiences where you've provided excellent customer service. Highlight situations where you went above and beyond to meet customer needs, as this role is all about creating memorable experiences for customers.
✨Team Player Attitude
Emphasise your ability to work well in a team. Share stories that showcase your collaboration skills and how you contribute positively to team dynamics. This is crucial since the company values teamwork and a supportive work environment.
✨Stay Updated on Company Values
Familiarise yourself with the company's mission and values, especially their commitment to equality and inclusion. Be ready to discuss how you can contribute to fostering an inclusive environment and how these values resonate with you personally.
