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- Tasks: Be the friendly face of our store, serving customers and ensuring they have a great experience.
- Company: Join a vibrant company that values style, positivity, and inclusivity for over 30 years.
- Benefits: Enjoy 25 days holiday, discounts, and access to a learning platform from day one.
- Why this job: This role offers a fun environment, teamwork, and the chance to make a real impact.
- Qualifications: Customer service experience is a plus, but a positive attitude and communication skills are key.
- Other info: Part-time, fixed term role with opportunities for growth and development.
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Job: Store Crew
Location: Berkhamsted
Job Type: Fixed Term, Part-time (4 hours)
Who are we? For over 30 years, we\’ve traveled, laughed, and grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers\’ lives through the clothes we make, the things we do, and the values we uphold. We are Made for Life. Equality and inclusion aren’t just aspirations but standards. We promote and drive equality within our workforce to foster an inclusive environment where we can connect with our customers, colleagues, and communities. You play a key role in creating a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalization.
Role Overview
You are the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You will be attentive to customer needs and learn about our products to assist effectively.
Role Responsibilities
- Greet and thank customers warmly, ensuring they have a memorable experience.
- Provide exceptional service, utilizing your knowledge for in-store and multi-channel sales.
- Process sales, orders, and refunds efficiently at the tills.
- Assist with deliveries, replenishment, and stock management on the shop floor.
- Maintain shop floor and back-of-house tidiness.
- Stay updated on company activities and promotions.
- Support floor moves, sale setups, and launches.
- Adhere to all company policies and GDPR procedures.
Competencies
- Deliver excellent customer service focusing on satisfaction.
- Show passion and enthusiasm for the brand, embodying its values.
- Support social and environmental initiatives.
- Maintain a genuine, authentic approach.
- Act with integrity and demonstrate understanding of others.
- Respect and value team members at all levels.
- Engage actively in team activities.
- Use humor appropriately to build relationships.
- Promote multichannel shopping options.
- Maintain operational standards, including health and safety, housekeeping, and stock management.
Experience
- Customer service experience is desirable but not essential.
- Excellent communication skills.
- Positive attitude and initiative.
- Ability to work under pressure and manage time effectively.
- Team player.
Benefits of working with us
- 25 days holiday plus bank holidays.
- Monthly discount allowance.
- Perkbox platform access from day one.
- Thrive learning system with extensive resources.
- Dental insurance (employee funded).
- Pension scheme.
- 24/7 EAP support.
- Sick pay allowances.
- Sabbatical leave based on service.
- Enhanced family-friendly policies, including maternity leave.
- Refer-a-friend scheme.
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Berkhamsted Store Crew employer: Fatface
Contact Detail:
Fatface Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Berkhamsted Store Crew
✨Tip Number 1
Familiarise yourself with the brand's values and mission. Since they emphasise positivity and inclusivity, showing that you resonate with these principles during your interactions can set you apart.
✨Tip Number 2
Engage with the store's social media platforms. Commenting on posts or sharing your thoughts can help you get noticed and demonstrate your enthusiasm for the brand before even stepping into an interview.
✨Tip Number 3
Prepare to discuss your customer service experiences, even if they're informal. Think of examples where you've gone above and beyond for someone, as this role is all about creating memorable customer experiences.
✨Tip Number 4
Visit the Berkhamsted store before applying. Observe how the crew interacts with customers and take note of the store's atmosphere. This will give you insights to mention in your application and show your genuine interest.
We think you need these skills to ace Berkhamsted Store Crew
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and competencies required for the Store Crew position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the brand and the role. Mention specific examples of your customer service experience and how you embody the values of equality and inclusion that the company promotes.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences that demonstrate your ability to work in a team and handle pressure. Use bullet points to make it easy for the hiring team to see your qualifications at a glance.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are key traits for the Store Crew role.
How to prepare for a job interview at Fatface
✨Show Your Enthusiasm
Make sure to express your passion for the brand and its values during the interview. Share why you want to be part of a team that promotes positivity and inclusivity, as this aligns with the company's ethos.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you greeted customers, handled their needs, and ensured they had a memorable experience, as this is crucial for the Store Crew role.
✨Know the Products
Familiarise yourself with the company’s products and any current promotions. Being knowledgeable will help you answer questions confidently and show that you are proactive about understanding what you’ll be selling.
✨Emphasise Teamwork
Be ready to discuss your ability to work as part of a team. Share instances where you collaborated with others to achieve a common goal, as teamwork is essential in creating a positive store environment.
