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- Tasks: Support the Store Manager in driving sales and creating a fun shopping atmosphere.
- Company: Join a B Corp certified brand that values equality and inclusion.
- Benefits: Enjoy 25 days holiday, discounts, learning opportunities, and enhanced family-friendly policies.
- Why this job: Be part of a team that champions customer service and personal development.
- Qualifications: No specific qualifications required; just a passion for retail and teamwork.
- Other info: This is a permanent, full-time role based in Leeds Thorpe Park.
The predicted salary is between 28800 - 43200 £ per year.
Location: Leeds Thorpe Park
Job type: Permanent, Full-Time (40 hours)
Who are we?
For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. We are Made for Life.
Our mission statement: Crafting clothes for life’s everyday adventures. Today, tomorrow and always.
Our Product formula: Trusted Quality. B Corp certified. Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces.
Role Overview
Putting the customer at the heart of everything that you do, you will support the Store Manager in commercially managing your store to maximise profitability through the retail plan; driving sales, managing costs, and delivering our brand through the visual proposition. Creating a fun and inspiring atmosphere in line with our brand and culture, you must support the development of the team, whilst ensuring the highest standards are maintained throughout the store according to company guidelines.
Role Responsibilities
- Leading by example and demonstrating exceptional standards of behaviour ensuring the integrity of the brand is maintained at all times
- Drive and role model customer service standards to exceed customer expectations
- Training, coaching and developing your team supporting the completion of appraisals and performance reviews for all Crew
- Proactive analysis of available financial data, retail and company strategy, use of local/industry knowledge and commercial creativity to maximise sales opportunities and support in making commercial decisions to drive store performance and exceed KPI targets
- To ensure that the store is working to budget through effective scheduling, cost controls and crew productivity
- To use effective planning and organisational skills to successfully implement the retail plan
- Communicating and liaising with Head Office to influence and maximise the stock package where appropriate
- To ensure correct procedures are adhered to in a professional manner for your Crew and store including cash and stock, health and safety, office, security of premises, key holders and loss prevention (NB, this list is not exhaustive)
- To oversee and execute the FatFace visual proposition to company standards including leading sale / new season launches and floor moves
- To abide by all FatFace policies and procedures and comply with legal obligations including safety requirements
- Ensure GDPR procedures are adhered to at all times to maintain confidentiality
- In the absence of the Store Manager, take on holding responsibilities that ensure the continued success of your store in sales, standards and Crew development.
Role Competencies
- To deliver excellent customer service standards focussing on customer needs and satisfaction
- Align self to companies social and environmental mission and champion any actions that you can directly impact at all times
- Proactively offer alternative ways for customers to buy across all of our channels
- Ensure all crew are equipped with product training and are aware of our multichannel proposition
- Championing the FatFace vision and values in store to keep the customer at the heart of all decision making
- Proactively provide crew with learning, development and coaching opportunities to aid in achieving high performing teams that reach their full potential
- Use of local knowledge and creativity to maximise sales opportunities that are unique to your market
- Ensure that the store is working to budget through effective scheduling, cost controls and Crew productivity
Benefits of working with us
- 25 days holiday plus bank holidays
- Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts etc.)
- THRIVE – Our learning management system- access from day one with 1000’s of pieces of learning
- Dental Insurance (employee funded)
- Pension scheme
- EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support
- Critical illness/Death in service for Salaried staff
- Sick pay allowances
- O2 phone discount
- Eye Tests/contributions to glasses (qualifying roles only)
- Sabbatical leave in line with service
- Enhanced Family Friendly policies i.e. Maternity Leave
- Refer a friend scheme
If this sounds like the opportunity for you then apply today!
Assistant Store Manager employer: Fatface
Contact Detail:
Fatface Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with the brand's mission and values. Understanding how they craft clothes for life's everyday adventures will help you align your responses during interviews and demonstrate your passion for their ethos.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Highlighting your experience in training and developing staff will resonate well with the responsibilities of the Assistant Store Manager role.
✨Tip Number 3
Research the local market trends and customer preferences in Leeds Thorpe Park. Being able to discuss how you would leverage this knowledge to drive sales and enhance customer experience will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to maintaining high standards of customer service. Think of specific strategies you've implemented in previous roles that have led to exceeding customer expectations, as this is crucial for the position.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and competencies required for the Assistant Store Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've exceeded customer expectations in previous roles, as this is a crucial aspect of the job.
Highlight Leadership Experience: Since the role involves training and developing a team, make sure to include any relevant leadership or coaching experience. Discuss how you've successfully managed teams and contributed to their development.
Align with Company Values: Research FatFace's mission and values, particularly their commitment to equality and inclusion. Reflect this understanding in your application by demonstrating how you embody these values in your professional conduct.
How to prepare for a job interview at Fatface
✨Understand the Brand Values
Before your interview, make sure you thoroughly understand the company's mission and values. Familiarise yourself with their commitment to equality and inclusion, as well as their focus on customer service. This will help you align your answers with what they stand for.
✨Showcase Leadership Skills
As an Assistant Store Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on training, coaching, and developing others. Highlight any specific achievements that showcase your ability to drive performance.
✨Prepare for Financial Discussions
Since the role involves managing costs and maximising profitability, be ready to discuss your experience with financial data analysis. Think of examples where you've used data to make informed decisions that positively impacted sales or reduced costs.
✨Emphasise Customer-Centric Approach
The company places a strong emphasis on customer service. Be prepared to share specific instances where you've gone above and beyond to meet customer needs. Discuss how you would ensure that the store maintains high customer service standards and how you would train your team to do the same.
