Isle of Man Store Crew in Douglas

Who are we? For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. We are Made for Life.

Our mission statement: Crafting clothes for life’s everyday adventures. Today, tomorrow and always.

Our Product formula: Considered style. Trusted Quality. B Corp certified.

Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces.

Role Summary

You put the customer at the heart of everything that you do, as the face of our business, greeting and serving our customers in a friendly, enthusiastic and professional manner. You are genuinely attentive and interested in our customers' needs and will have the opportunity to learn all about our lovely products to ensure you can be as helpful as possible.

Role Responsibilities

• To both greet and thank customers along with wishing them a fond farewell in a warm and friendly manner, ensuring they have had a memorable experience with us.
• Provide exceptional service at all times utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales.
• Efficient and attentive service at the tills – processing sales, orders and refunds.
• Processing deliveries and helping to get all of the replenishment and new stock onto the shop floor.
• General housekeeping and tidying of the shop floor and back of house.
• Keeping up to date with company activity and promotions.
• Supporting floor moves, sale set ups and launches.
• To abide by all FatFace policies and procedures.
• Ensure GDPR procedures are adhered to at all times.
• Align self to companies social and environmental mission and champion any actions that you can directly impact at all times.

Skills and Experience

• Experience in a customer service environment is desirable but not essential.
• Excellent interpersonal and communication skills.
• Positive can-do attitude.
• Ability to work productively in a high-pressure environment.
• Confidence in taking the initiative and working under own direction at times.
• Team player.
• Great time management.

Role Competencies

• To deliver excellent customer service standards focussing on customer needs and satisfaction.
• Passionate commitment and enthusiasm for the FatFace brand, exhibiting our brand vision and values through everything you do.
• Proactively provide a personal, genuine and authentic approach.
• Acting with integrity, demonstrates a passion for, interest in and understanding of others.
• Values and respects the team at all levels, getting on well with everyone around you.
• Play an active and positive part in the team by embracing every opportunity to be a part of what’s going on.
• Ability to enhance relationships with appropriate use of humour and tailoring your approach for each individual interaction.
• Proactively offer customer alternative ways to buy across our whole multichannel proposition.
• Proactively deliver on all operational standards to maintain expected requirements across all core components including handling deliveries, VM, health and safety, general housekeeping and stock replenishment.

FatFace Benefits:

• Financial & Protection Benefits: Sick pay allowances, Critical Illness Income protection/ Death in service (for salaried colleagues), Pension scheme – with net deduction and salary sacrifice options, Dental insurance (colleague funded).
• Discounts & Perks: 60% off FatFace products, 25% discount at Next stores (across full price products), O2 phone discount, Discounted gym membership, Cycle to Work scheme (for salaried colleagues), EV vehicle scheme (for salaried colleagues), Perkbox – our online platform offering: Day-one access, Exclusive brand discounts, Wellbeing content, Home workouts and more.
• Health & Wellbeing: Specsavers eye care scheme – Eye tests and contributions to glasses.
• We are committed to building a diverse and inclusive team. If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply — you might be just the right fit.
• Free period products, EAP support 24/7 via UNUM, Retail Trust, and Fashion & Textiles Support.
• Learning & Development: THRIVE – our learning management system: Day-one access, 1,000s of learning resources.
• Time Off & Leave: 25 days holiday plus.