At a Glance
- Tasks: Be the friendly face for clients, ensuring smooth onboarding and driving their success.
- Company: Join fatjoe, a leading marketing services platform with a people-first culture.
- Benefits: Earn £27,000–£29,000 plus uncapped commission, health cash plan, and gym membership.
- Other info: Enjoy hybrid work, ongoing learning, and great career growth opportunities.
- Why this job: Make a real impact by helping clients achieve their goals and grow their businesses.
- Qualifications: 12+ months in client success or sales, strong communication skills, and a proactive mindset.
The predicted salary is between 27000 - 29000 £ per year.
Customer Success Executive
Our mission is to become the #1 marketing services platform in the world. fatjoe sells productised services to marketing teams - services such as link building, content, digital PR and video.
The Role
You\'ll be the friendly face of fatjoe for our clients making sure they\'re onboarded smoothly, getting value from our services, and spotting opportunities for growth. This means:
- Running consultative onboarding calls
- Helping clients hit their goals with the right services
- Driving conversions and upsells
- Re-engaging past clients and building long-term relationships
What We\'re Looking For
- 12+ months in client success, account management, or sales
- A people-first mindset with strong communication skills
- Comfortable running video calls and managing a busy schedule
- Proactive, positive, and commercially sharp
- Must be able to travel to events (all costs covered)
- Bonus: SEO knowledge of 1 year+
Your working day
- Monday-Friday: 12pm–8pm
- Hybrid - WFH and also from our office in Cannock once a week
What You\'ll Get
- £27,000–£29,000 + uncapped commission
- Health cash plan + gym membership
- MacBook + all the kit you need
- 28 days leave + bank holidays + your birthday off
- Remote or office-based (Staffordshire HQ / Barcelona)
- Ongoing learning & development
The Hiring Process
- You must complete this short form to apply (it includes an intro video) >
- 30-min video interview
- Paid task (30–60 mins)
- Final in-person interview at our Staffordshire office
Job Type: Full-time
Pay: From £28,000.00 per year
Benefits:
- Additional leave
- Company events
- Gym membership
- Health & wellbeing programme
- Work from home
Work Location: Hybrid remote in Cannock WS12 2DB
Customer Success Executive in Cannock employer: Fat Joe (Get Ideal Ltd)
At fatjoe, we pride ourselves on being an exceptional employer that champions a people-first culture and prioritises employee growth. With a hybrid working model based in Cannock, our team enjoys a supportive environment that fosters collaboration, ongoing learning, and the opportunity to make a real impact in the marketing services industry. We offer competitive salaries, uncapped commission, and a range of benefits including health cash plans and gym memberships, ensuring our employees feel valued and motivated every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive in Cannock
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fat Joe (Get Ideal Ltd). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fat Joe (Get Ideal Ltd) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Executive in Cannock
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fat Joe (Get Ideal Ltd):Your cover letter is your chance to shine! Tell us why you want to work at Fat Joe (Get Ideal Ltd) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fat Joe (Get Ideal Ltd)!
How to prepare for a job interview at Fat Joe (Get Ideal Ltd)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
