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- Tasks: Support the Store Manager in driving sales and managing store operations.
- Company: Join FatFace, a brand that values customer experience and team development.
- Benefits: Enjoy perks like online discounts, learning resources, and enhanced family-friendly policies.
- Why this job: Be part of a fun culture while making a real impact on customer satisfaction and team growth.
- Qualifications: Looking for passionate individuals with leadership skills and a knack for customer service.
- Other info: Opportunities for personal development and career progression from day one.
The predicted salary is between 24000 - 36000 £ per year.
Putting the customer at the heart of everything that you do, you will support the Store Manager in commercially managing your store to maximise profitability through the retail plan; driving sales, managing costs, and delivering our brand through the visual proposition. Creating a fun and inspiring atmosphere in line with our brand and culture, you must support the development of the team, whilst ensuring the highest standards are maintained throughout the store according to company guidelines.
Role Responsibilities
¿ Leading by example and demonstrating exceptional standards of behaviour ensuring the integrity of the brand is maintained at all times
¿ Drive and role model customer service standards to exceed customer expectations
¿ Training, coaching and developing your team supporting the completion of appraisals and performance reviews for all Crew
¿ Proactive analysis of available financial data, retail and company strategy, use of local/industry knowledge and commercial creativity to maximise sales opportunities and support in making commercial decisions to drive store performance and exceed KPI targets
¿ To ensure that the store is working to budget through effective scheduling, cost controls and crew productivity
¿ To use effective planning and organisational skills to successfully implement the retail plan
¿ Communicating and liaising with Head Office to influence and maximise the stock package where appropriate
¿ To ensure correct procedures are adhered to in a professional manner for your Crew and store including cash and stock, health and safety, office, security of premises, key holders and loss prevention (NB, this list is not exhaustive)
¿ To oversee and execute the FatFace visual proposition to company standards including leading sale / new season launches and floor moves
¿ To abide by all FatFace policies and procedures and comply with legal obligations including safety requirements
¿ Ensure GDPR procedures are adhered to at all times to maintain confidentiality
¿ In the absence of the Store Manager, take on holding responsibilities that ensure the continued success of your store in sales, standards and Crew development.
Role Competencies
¿ To deliver excellent customer service standards focussing on customer needs and satisfaction
¿ Align self to companies social and environmental mission and champion any actions that you can directly impact at all times¿
¿ Proactively offer alternative ways for customers to buy across all of our channels
¿ Ensure all crew are equipped with product training and are aware of our multichannel proposition
¿ Championing the FatFace vision and values in store to keep the customer at the heart of all decision making
¿ Proactively provide crew with learning, development and coaching opportunities to aid in achieving high performing teams that reach their full potential
¿ Use of local knowledge and creativity to maximise sales opportunities that are unique to your market
¿ Ensure that the store is working to budget through effective scheduling, cost controls and Crew productivity
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Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts e.c.t)
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THRIVE ¿ Our learning management system- access from day one with 1000¿s of pieces of learning
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Dental Insurance (employee funded)
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Pension scheme¿ EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support
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Critical illness/Death in service for Salaried staff
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Sick pay allowances
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O2 phone discount
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Eye Tests/contributions to glasses (qualifying roles only)
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Sabbatical leave in line with service
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Enhanced Family Friendly polices i.e. Maternity Leave
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Refer a friend scheme
Conwy Assistant Store Manager employer: Fat Face
Contact Detail:
Fat Face Recruiting Team
recruitment@fatface.com
StudySmarter Expert Advice 🤫
We think this is how you could land Conwy Assistant Store Manager
✨Tip Number 1
Familiarize yourself with FatFace's brand values and culture. Understanding what the company stands for will help you align your approach to customer service and team management, which is crucial for this role.
✨Tip Number 2
Showcase your leadership skills by discussing past experiences where you've successfully trained and developed a team. Highlighting your ability to inspire and motivate others will resonate well with the hiring managers.
✨Tip Number 3
Prepare to discuss how you've used financial data and local market knowledge to drive sales in previous roles. Being able to demonstrate your commercial acumen will set you apart from other candidates.
✨Tip Number 4
Think about ways you've created a fun and inspiring atmosphere in past positions. Sharing specific examples of how you've engaged customers and your team can illustrate your fit for this role.
We think you need these skills to ace Conwy Assistant Store Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and competencies required for the Conwy Assistant Store Manager position. Tailor your application to highlight how your experience aligns with these expectations.
Showcase Customer Service Skills: Emphasize your customer service experience in your CV and cover letter. Provide specific examples of how you've exceeded customer expectations and created a positive shopping environment.
Highlight Team Development Experience: Discuss your experience in training, coaching, and developing team members. Mention any specific achievements related to performance reviews or team success that demonstrate your leadership capabilities.
Demonstrate Commercial Awareness: Include examples of how you've used financial data and local market knowledge to drive sales and make commercial decisions. This will show your ability to contribute to the store's profitability.
How to prepare for a job interview at Fat Face
✨Show Your Customer-Centric Approach
Make sure to highlight your commitment to putting the customer at the heart of everything you do. Share specific examples from your past experiences where you exceeded customer expectations and how you fostered a positive shopping environment.
✨Demonstrate Leadership Skills
As an Assistant Store Manager, you'll need to lead by example. Discuss your leadership style and provide examples of how you've successfully trained and developed team members in previous roles, ensuring high standards of performance.
✨Understand Financial Metrics
Be prepared to discuss how you have used financial data to drive sales and manage costs effectively. Familiarize yourself with key performance indicators (KPIs) relevant to retail and be ready to share how you've met or exceeded these targets in the past.
✨Emphasize Team Development
Talk about your experience in coaching and developing teams. Highlight any specific training programs you've implemented or participated in, and how these contributed to team performance and morale.
