Head Of Delivery in London

The Head Of Delivery is responsible for overseeing the successful delivery of web projects—ranging from simple enhancements to complex, high-quality Drupal and WordPress builds. The post holder will manage client expectations, budgets, timelines and risks, while leading and supporting a small team of Project Managers across London and Lagos. They will ensure consistent delivery standards, foster collaboration across teams, and work closely with clients and internal colleagues to deliver projects on time, on budget and to a high standard.

Leadership & Team Management – 20%

• Line-manage Project Managers in London and Lagos, providing mentoring, support and performance oversight.
• Ensure consistent project delivery processes and documentation across both offices.
• Support team capacity planning, resource allocation, and conflict resolution.
• Promote collaboration, high morale and clear communication across the international PM team.
• Provide escalation support and guidance on complex or high-risk projects.

Planning – 25%

• Produce detailed costings and project plans for each project.
• Schedule and facilitate meetings with clients.
• Schedule resources according to the project process to meet the deliverables and deadlines agreed with the client.
• Work collaboratively with the other Project Managers to schedule work and monitor actual and projected spend to keep your projects within budget.
• Plan project tasks in a Kanban Agile style that meets the agreed budget and timings.

Production management – 30%

• Work with our UX, Creative and Technical teams to oversee and participate in proposing the best solutions for each project.
• Collaborate with UX, Creative and Technical teams to support their presentation of research insights, designs and specifications to clients.
• Attend strategy and research workshops with clients.
• Drive and oversee the design and development of, primarily, Drupal and WordPress site builds.
• Coordinate sprint-based development and QA delivery, as well as sprint releases to clients.
• Be passionate about quality and meeting creative and technical standards.
• Be able to communicate technical aspects to non-technical people.
• Be your clients’ main point of contact from discovery to delivery.
• Set and manage clients’ and partners’ expectations throughout.
• Continually look for and pursue further opportunities within your client base.

Other – 5%

• Accurately track time spent and ensure efficient production.
• Meet invoicing milestones and update our financial systems accordingly.
• Represent Fat Beehive and network at industry events to further our profile and attract the best talent and business.

Management responsibilities

• Line-management responsibility for a small team of Project Managers in London and Lagos.
• Provide coaching, oversight, and escalation support when issues arise in their projects.

Budget responsibilities

• This post has responsibility for managing the budget assigned to project deliverables in every project/piece of work related to it.
• This budget management responsibility includes:
• Ensuring deliverables are completed by yourself and your team members within the allocated budget.
• Flagging with the team’s Lead and the Head of department early on when budget may not be sufficient.
• Flagging with Heads of department and SMT as soon as it becomes evident when budget may be at risk due to scope creep, excessive amend requests, unforeseen circumstances or any other reason.

Person specification

Essential skills and qualifications

• Confidence in planning and managing technical web builds, with a proven portfolio of projects managed successfully in the past.
• Experience with agile project management.
• Experience in managing the build of Drupal and/or WordPress websites.
• Worked in a digital agency.
• Ability to understand user challenges and come up with creative, user-centred solutions.
• A collaborative approach to projects and a positive attitude.
• Highly motivated and engaged, with excellent communication skills.

Desirable skills and qualifications

• Overseen integrations with third-party APIs such as Salesforce or CiviCRM (or any others).
• Confidence in presenting deliverables to clients (alongside other team members).
• Experience working with charities is desirable but not essential.

What we offer

• £65,000 salary for a 40-hour week.
• Other benefits include a training budget, pension scheme.
• 27 days annual leave, 2 volunteer days per year and an extra day of leave for each year worked (up to 5 extra days).
• Matched pension contribution up to 6%, increasing to 10% after 5 years.
• Dental Plan, Income Protection and Death in Service benefit.
• Cycle to work scheme.
• Dedicated training budget.
• Flexible and fair working culture – 3 days office attendance.