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- Tasks: Engage with customers via phone and email, handling queries and processing returns.
- Company: Join Fastwarm, a leading UK underfloor heating company on the rise!
- Benefits: Enjoy a competitive salary, 20 days holiday, and flexible working hours.
- Why this job: Be part of a dynamic team in a fast-paced environment with growth opportunities.
- Qualifications: Experience with ERP systems and strong customer service skills are essential.
- Other info: Monday to Friday hours with negotiable shifts for work-life balance.
The predicted salary is between 16200 - 19800 £ per year.
Customer Service Assistant Fastwarm Underfloor Heating is one of the UK’s fastest growing underfloor heating companies. With online channels, merchant channels, and a trade counter collection point we are looking for a motivated individual to join our fast-paced operations department as a Customer Service Advisor Role & Responsibilities: Communicating with customers via phone and email Processing returns, refunds, credit notes General administration duties Tracking customer orders across our courier networks Maintaining customer services mailboxes / responding to general queries Maintaining eBay/Amazon mailboxes / responding to general queries Replying to online customer feedback General administration duties Assisting Accounts Dept as and when required with Ad Hoc credit control duties Key Skills & Experience Experience of ERP systems (Orderwise/Sage or similar) Good knowledge of Microsoft Office such as Word/Excel Great customer service skills Experience of telephone communications with customers Previous call centre experience is desired Hours will be Monday to Friday 8am-4pm / 9am-5pm (Negotiable) Salary & Benefits Salary £27,000 20 Days Holiday + Public Holidays Car Parking o…
Customer Services Advisor employer: Fastwarm Ltd
Contact Detail:
Fastwarm Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarize yourself with the specific ERP systems mentioned in the job description, like Orderwise or Sage. Having a solid understanding of these systems will not only boost your confidence during the interview but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills by practicing common scenarios you might encounter in a call center environment. Think about how you would handle difficult customers or resolve complaints effectively, as this will demonstrate your readiness for the role.
✨Tip Number 3
Make sure to highlight any previous experience you have with online marketplaces like eBay and Amazon. Being able to discuss your familiarity with these platforms can set you apart from other candidates and show us that you understand the nuances of online customer interactions.
✨Tip Number 4
Prepare some thoughtful questions about our operations and customer service processes. This shows us that you're genuinely interested in the role and eager to contribute to our fast-paced environment.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Highlight the key responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to emphasize relevant experience, especially in customer service and any ERP systems you've used. Mention specific achievements that demonstrate your ability to handle customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Use examples from your past experiences to illustrate how you meet the key skills and responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fastwarm Ltd
✨Show Your Customer Service Skills
Be prepared to discuss specific examples of how you've provided excellent customer service in the past. Highlight your ability to handle difficult situations and maintain a positive attitude.
✨Familiarize Yourself with ERP Systems
Since experience with ERP systems like Orderwise or Sage is important, make sure you understand the basics of these systems. If you have experience with similar software, be ready to explain how it can translate to this role.
✨Demonstrate Communication Skills
As a Customer Service Advisor, effective communication is key. Practice articulating your thoughts clearly and concisely, and be ready to showcase your telephone communication skills during the interview.
✨Research the Company
Take some time to learn about Fastwarm Underfloor Heating and its products. Understanding their services will help you answer questions more effectively and show your genuine interest in the company.
