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- Tasks: Lead client growth strategies and develop innovative digital solutions.
- Company: A pioneering digital production agency with a remote-first culture.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Shape the future of digital services and make a real impact on client success.
- Qualifications: Experience in business development and a strong grasp of digital technologies.
- Other info: Join a collaborative team with a focus on long-term relationships and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
We are a full-service digital production agency delivering end-to-end solutions. Our mission is to help brands thrive in a rapidly evolving digital world through innovative digital driven solutions and exceptional production quality. We specialise in technical solutions - specifically platform development, and offer other services as required for clients - often partnering with other specialist agencies.
We are a fully remote company, established for 28 years. We focus on long-term relationships with both our team and our clients. Our average client retention is 12+ years, and our average staff tenure is 10+ years.
About the Role: We are looking for a Client Services & Growth Lead to shape and deliver the strategy for developing and expanding services to our existing client base, and helping to win new clients and projects. This senior role will work closely with Directors, Project Managers, creative & production teams to identify opportunities, define strategic roadmaps, and implement initiatives that deepen client relationships and drive growth - both with existing clients (new projects) and finding new opportunities (new clients). A strong understanding of technology (including, but not solely focused on AI-driven solutions) and digital production workflows is preferred.
Key Responsibilities
- Business Development, Client Growth & Retention: Collaborate with Directors and Project Managers to understand client objectives and propose tailored solutions.
- Drive initiatives that maximise client engagement and revenue through innovative service offerings.
- Define and implement a roadmap for evolving our services to meet client needs and market trends.
- Identify opportunities for combining existing and emerging technologies within client projects.
- Maintain a strong understanding of technologies, (including AI and machine learning applications), and digital production processes.
- Analyse data using Google Analytics and other tools to inform strategic decisions and demonstrate ROI.
- Partner with production teams to ensure new services are technically feasible and aligned with agency capabilities.
- Liaise with leadership to set growth targets and performance metrics.
- Track KPIs such as client satisfaction, revenue growth, and adoption of new services.
- Provide regular reports and actionable insights to stakeholders.
Skills & Experience
- Proven experience in business development, digital strategy and client services, within a UK-based digital agency or similar environment.
- Strong technical understanding of digital production processes and technologies.
- Experience in online campaign management, including knowledge of GTM, GA, AdWords, LinkedIn (for example).
- Proficiency in Google Analytics and data-driven decision-making.
- Excellent communication and stakeholder management skills.
- Ability to balance strategic thinking with hands‐on execution in a fast‐paced environment.
Why Join Us?
- Be part of a forward-thinking agency at the forefront of digital production and innovation.
- Opportunity to lead strategic initiatives that directly impact client success and agency growth.
- Collaborative, creative culture with room for professional development.
Digital Client Services & Growth Lead in London employer: Fastnet Group
Contact Detail:
Fastnet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Client Services & Growth Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream role.
✨Tip Number 2
Showcase your expertise! Create a portfolio or case studies that highlight your past successes in client services and digital strategy. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you admire, like us at StudySmarter, and express your interest in working with them. You never know what opportunities might arise!
✨Tip Number 4
Prepare for interviews by researching the company’s recent projects and challenges. Tailor your responses to show how your skills can help them grow and thrive in the digital landscape. We love seeing candidates who are genuinely interested!
We think you need these skills to ace Digital Client Services & Growth Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Digital Client Services & Growth Lead role. Highlight your experience in business development and digital strategy, and show us how you can help our clients thrive!
Showcase Your Technical Know-How: We love tech-savvy candidates! Be sure to mention your understanding of digital production processes and any experience with AI-driven solutions. This will help us see how you can contribute to our innovative approach.
Demonstrate Your Communication Skills: As a Client Services & Growth Lead, you'll need to communicate effectively with various stakeholders. Use your application to showcase your excellent communication skills and how you've successfully managed client relationships in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Fastnet Group
✨Know Your Tech
Make sure you brush up on your understanding of digital production processes and technologies, especially AI-driven solutions. Be ready to discuss how these can be applied to enhance client services and drive growth.
✨Showcase Your Business Development Skills
Prepare examples from your past experiences where you've successfully driven client engagement and revenue growth. Highlight specific strategies you implemented that led to long-term client relationships.
✨Understand the Company’s Mission
Familiarise yourself with the agency's mission and values. Be prepared to explain how your vision aligns with theirs and how you can contribute to their goal of helping brands thrive in a digital world.
✨Data-Driven Decision Making
Brush up on your skills with Google Analytics and other data analysis tools. Be ready to discuss how you've used data to inform strategic decisions in previous roles and how you plan to do so in this position.
