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- Tasks: Lead client growth strategies and develop innovative digital solutions.
- Company: Established remote digital production agency with a focus on long-term relationships.
- Benefits: Competitive salary, remote work flexibility, and opportunities for professional development.
- Why this job: Shape the future of digital production and make a real impact on client success.
- Qualifications: Experience in business development and strong understanding of digital technologies.
- Other info: Join a creative team dedicated to innovation and client satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
We are a full-service digital production agency delivering end-to-end solutions. Our mission is to help brands thrive in a rapidly evolving digital world through innovative digital driven solutions and exceptional production quality. We specialise in technical solutions - specifically platform development, and offer other services as required for clients - often partnering with other specialist agencies. We are a fully remote company, established for 28 years. We focus on long-term relationships with both our team and our clients. Our average client retention is 12+ years, and our average staff tenure is 10+ years.
About the Role
We're looking for a Client Services & Growth Lead to shape and deliver the strategy for developing and expanding services to our existing client base, and helping to win new clients and projects. This senior role will work closely with Directors, Project Managers, creative & production teams to identify opportunities, define strategic roadmaps, and implement initiatives that deepen client relationships and drive growth - both with existing clients (new projects) and finding new opportunities (new clients). A strong understanding of technology (including, but not solely focussed on AI-driven solutions) and digital production workflows is preferred.
Key Responsibilities
- Business Development, Client Growth & Retention: Collaborate with Directors and Project Managers to understand client objectives and propose tailored solutions.
- Drive initiatives that maximise client engagement and revenue through innovative service offerings.
- Define and implement a roadmap for evolving our services to meet client needs and market trends.
- Identify opportunities for combining existing and emerging technologies within client projects.
- Maintain a strong understanding of technologies, (including AI and machine learning applications), and digital production processes.
- Analyse data using Google Analytics and other tools to inform strategic decisions and demonstrate ROI.
- Partner with production teams to ensure new services are technically feasible and aligned with agency capabilities.
- Liaise with leadership to set growth targets and performance metrics.
- Track KPIs such as client satisfaction, revenue growth, and adoption of new services.
- Provide regular reports and actionable insights to stakeholders.
Skills & Experience
- Proven experience in business development, digital strategy and client services, within a UK-based digital agency or similar environment.
- Strong technical understanding of digital production processes and technologies.
- Experience in online campaign management, including knowledge of GTM, GA, AdWords, LinkedIn (for example).
- Proficiency in Google Analytics and data-driven decision-making.
- Excellent communication and stakeholder management skills.
- Ability to balance strategic thinking with hands-on execution in a fast-paced environment.
Why Join Us?
- Be part of a forward-thinking agency at the forefront of digital production and innovation.
- Opportunity to lead strategic initiatives that directly impact client success and agency growth.
- Collaborative, creative culture with room for professional development.
Digital Client Services & Growth Lead in England employer: Fastnet Group
Contact Detail:
Fastnet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Client Services & Growth Lead in England
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn and let them know you're on the hunt for a role. You never know who might have a lead or can introduce you to someone in the industry.
✨Tip Number 2
Get involved in online communities related to digital production and client services. Join discussions, share your insights, and showcase your expertise. This can help you stand out and attract potential employers.
✨Tip Number 3
Don’t just apply for jobs; tailor your approach! Research the companies you’re interested in and reach out directly to express your enthusiasm. A personalised message can make a huge difference.
✨Tip Number 4
Keep an eye on our website for openings that match your skills. We love seeing candidates who are proactive and genuinely interested in joining our team. Apply directly through us for the best chance!
We think you need these skills to ace Digital Client Services & Growth Lead in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in business development and digital strategy. We want to see how your skills align with our mission of delivering innovative solutions.
Showcase Your Technical Know-How: Since we specialise in technical solutions, don’t shy away from mentioning your understanding of digital production processes and technologies. Highlight any experience you have with AI-driven solutions or data analysis tools like Google Analytics.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Fastnet Group
✨Know Your Tech
Make sure you brush up on your understanding of digital production processes and technologies, especially AI-driven solutions. Be ready to discuss how these can be applied to enhance client services and drive growth.
✨Showcase Your Business Development Skills
Prepare examples from your past experiences where you've successfully driven client growth or developed new business opportunities. Highlight specific strategies you implemented and the results achieved to demonstrate your impact.
✨Understand the Company’s Culture
Since this is a fully remote company with a focus on long-term relationships, be prepared to discuss how you can contribute to maintaining a collaborative and creative culture. Share your thoughts on remote teamwork and building client relationships over time.
✨Data-Driven Decision Making
Familiarise yourself with tools like Google Analytics and be ready to talk about how you've used data to inform strategic decisions in previous roles. Discuss any KPIs you've tracked and how they influenced your approach to client engagement.