Commercial Account Manager

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.

Fastly is seeking an experienced and highly motivated Commercial Account Manager to join our team. This strategic role is pivotal in building and nurturing robust commercial and strategic business relationships across our key customers in the region.

• Drive Revenue Growth: Utilize a proven track record to execute upsell and cross-sell opportunities, securing and growing revenue, and driving wider product adoption across the customer base.
• Strategic Account Management: Develop and execute successful account strategies, including delivering impactful business reviews and fostering deep, wide-ranging customer relationships.
• Customer Advocacy: Act as a central leader for customer advocacy, actively managing account health and orchestrating partnerships across Fastly’s Sales, Customer Support, Product, and Technical teams to maximize customer value.
• Autonomy and Impact: This role is ideal for an individual with the skill, energy, and confidence to work autonomously and make a significant, independent impact in the region.

The successful candidate will bring a growth mindset to the position and possess exceptional organizational skills, recognizing that success is directly tied to the value and partnership we provide our customers.

• Maintain existing and drive new customer spend across a large group of customers.
• Use automation and technology (including Salesforce and Outreach.io) to streamline engagement, accelerate adoption, and improve customer sentiment.
• Evaluate the customer journey to provide insight around key milestones.
• Monitor relationship and account health for customers, using playbooks to execute key activities.
• Act as a customer’s primary contact, aligning internal resources as needed (including Sales, Sales Engineers, and Technical Account Management).
• Collaborate with the product and marketing teams to provide customer feedback and insights.

• Proven track record in Account Management, Customer Relationship Management (CRM), and Strategic Sales within the United Kingdom.
• Extensive prior sales experience focused on driving revenue growth through up-selling and cross-selling to existing business, customers, and key stakeholders.
• Highly desirable experience within the CDN (Content Delivery Network), PaaS (Platform as a Service), and/or Cyber Security industries.
• Strong customer-facing skills with the ability to confidently lead customer meetings and product demonstrations, coupled with exceptional verbal and written communication skills.
• Possesses a strong sense of curiosity to understand customer goals and the ability to effectively align complex technical concepts with clear business values.
• Demonstrates strong Project Management skills, a high detail orientation, and outstanding organizational skills.
• Thrives in a dynamic, multitasking environment with an ability to prioritize effectively. Independent and self-disciplined.
• Commitment and proven ability to continually learn new technology and skills.

This position will require you to be available during core business hours 9am - 6pm.

This position is a hybrid role and open to candidates residing in London. Travel across the UK may be required as part of the role or as requested by your manager.

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.

We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our in-person new hire orientation in our San Francisco office. It is a week-long experience to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture.

We value diversity. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful every day.

We are passionate. Fastly is full of passionate people and we’re not “one size fits all”. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying. All job applications must be submitted through our official careers site at www.fastly.com/about/careers.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.