Web Application Security Analyst (SOC)

Fastly, Inc.

Fastly’s edge cloud platform delivers faster, safer, and more scalable sites and apps to customers. Elevate your edge CDN, video delivery, security, and more.

Web Security Application Analyst – EMEA – Hybrid, based London

Leveraging our growing security product suite, a Web Security Application Analyst contributes real world security insights to Fastly and our customers as we address Internet-scale threats. Cloud security solutions enable our customers to benefit from extra visibility across the world and expertise from a central team.

The Customer Security Operations Center (CSOC) team provides operational support for Fastly’s security products and services. Analysts within this team focus on delivering outstanding security services to our customers.

What You’ll Do:

1. Monitor and analyze customer activity, like identifying account-takeover, bot attacks, DDoS attacks, and other malicious web traffic.
2. Provide an outstanding response to customer security issues and support.
3. Analyze web traffic and identify suspicious activity.
4. Triaging and responding to incoming tickets and proactively detected alerts.
5. Write, contribute to, and review security reports.
6. Manage security configurations for our customers.
7. Create new alerts and attack mitigations.
8. Modify existing controls.
9. Respond to tickets and alerts in accordance with established Service Level Agreements (SLAs).
10. Contribute to the processes and policies that scale our organization as we grow.

What We’re Looking For:

1. Strong interest in infosec and application security.
2. Working knowledge of core internet technologies like DNS, HTTP & TLS.
3. An understanding of the OSI model and potential exploit methods at each layer.
4. Experience in any IT or security operations, technical support, or research related role.
5. Proven ability to deliver exceptional customer experiences.
6. Desire to contribute to the processes and policies that scale our organization as we grow.
7. Assist with the maintenance of existing runbooks and identifying when a new one should be created.
8. Desire to work and learn on one’s own initiative but in a supportive team environment.
9. Fluency in English (both spoken and written) required.
10. Focused on delivering exceptional customer experiences.
11. Scripting ability in popular coding languages.

We’ll be super impressed if you have experience in any of these:

1. Kubernetes or other orchestration platform experience.
2. Experience using Python, Go, Shell Scripting.
3. Analysis with log visualization tools (Grafana, Prometheus, Looker, Splunk, Elastic/ELK, or others).
4. Web/Application server technologies and frameworks.
5. Cloud ecosystem knowledge & experience.

Work Hours:

This position will require you to be available during core business hours, 9am to 6pm Tuesday to Saturday.

Work Location(s) & Travel Requirements:

This position is a hybrid position based out of our London office 2 days per week. This position will require travel to the US and Internationally, as required by your role or requested by your manager.

Why Fastly?

Fastly is a small company with a big reach. We support a growing number of open source projects and initiatives. We value diversity and are committed to being a company where our employees feel comfortable bringing their authentic selves to work.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply!

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment.

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