At a Glance
- Tasks: Assist customers with technical issues and provide excellent service in a fast-paced environment.
- Company: Fasthosts is a dynamic tech company offering 24/7 customer support.
- Benefits: Enjoy a £26,000 salary, unlimited commission, 27 days leave, and private healthcare.
- Other info: Flexible hybrid work options and ongoing training provided to help you grow.
- Why this job: Perfect for recent grads or those seeking a career change in a supportive culture.
- Qualifications: Experience in customer service, strong communication skills, and problem-solving abilities required.
The predicted salary is between 22000 - 30000 £ per year.
Come join our awesome team in a fun, fast-paced office! At Fasthosts, we provide 24/7 support to our customers through Phone, Email, Chat, and Social Media. To do this we need talented, friendly, and adaptable people with a passion for IT and Customer Service. Offering both office and hybrid work options, we will provide the training and support you need to thrive. and let's not forget our fantastic perks (scroll down to see more)!
This is the perfect opportunity if you're a recent graduate, or are doing something else and are looking for a career change, or want to gain more experience in a tech company! We care about people and believe that having the right mindset is key to success. If you think you have the skills or experience to thrive in this role, we’d love to see your application.
SHIFTS
The internet doesn't sleep, and sometimes our customers don't either! To allow us to offer 24/7 support we need our specialists to be able and willing to work a shift pattern that includes weekends, as such availability (and willingness) to work shifts Mon - Sun between 7am-midnight on a rotating shift pattern is essential.
SO WHAT'S THE JOB?
As a Customer/Technical Support Specialist, you’ll help our customers with any account or technical issues they might have with our range of products, all while keeping that great customer service vibe going. We also need you to think ahead for our customers. With all the services we offer, you’ll help them find the right solutions and keep them in the loop. And hey, if they upgrade their services or try something new, you’ll earn some commission too!
WHAT EXPERIENCE DO YOU NEED?
We’re big fans of learning and growing, so we’ll provide plenty of training for our new team members. You’ll kick things off with a three-month development program, and we’ll keep supporting you as you grow your skills. If you’re excited to learn and want to sharpen your technical and customer service chops, we’d love to see your application!
Here’s what we’re looking for:
- Previous experience in a call centre, or comparable customer service environment demonstrating a confidence supporting customers on the phone (and ideally other platforms).
- Passion for IT and the curiosity to learn
- Excellent written and verbal communication skills
- Comfortable with upselling to help solve our customers needs
- Strong problem-solving and analytical skills
- Ability to learn under pressure in a fast-paced environment
- Self-motivated with the desire to succeed
- Experience and confidence in handling difficult customers is advantageous
THE PERKS
Apart from a vibrant and supportive work environment, we offer a comprehensive benefits package to support your well-being and work-life balance. We also value personal and professional growth, offering tailored development plans for your career advancement
Current benefits include:
- Earn a £27,250 basic salary plus UNLIMITED sales commission potential
- 27 days annual leave + bank holidays
- Contributory pension scheme
- Private healthcare and Life assurance
- Employee assistance programmes
- Cycle scheme
- Free Parking
- Refreshments in break rooms and discounts at selected local restaurants
- Social events
With our diverse product portfolio and the benefits of being part of the IONOS Group, we can help you identify your career goals and help your personal and professional development!
WHAT NEXT?
So, like the sound of working at Fasthosts? We don’t blame you, we think it’s pretty great too!
Send us your application and if we think you fit the bill a member of our recruitment team will be in touch for an initial call to talk about what to expect next.
We can’t wait to hear from you!
Fasthosts and IONOS are a equal opportunities employers, committed to fair treatment for all, and value diversity in our workplace. We do not condone discrimination in any shape or form. With us, your individuality is welcomed and celebrated.
Notice to Agency and Search Firm Representatives: Fasthosts is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any Fasthosts, IONOS or affiliated employee by a third party agency and/or search firm without a valid written & signed search agreement will become our sole property. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Technical Customer Service Specialist in Gloucester employer: Fasthosts
Fasthosts is an exceptional employer located in Kings Barton, offering a dynamic work environment that embraces both office and hybrid working options. With a strong focus on employee development, the company provides comprehensive training and a generous benefits package, including a competitive salary and unlimited commission potential. The supportive culture fosters personal and professional growth, making it an ideal place for those passionate about IT and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Service Specialist in Gloucester
✨Tip Number 1
Familiarise yourself with Fasthosts' products and services. Understanding the technical aspects of what you’ll be supporting will not only boost your confidence but also help you provide better solutions to customers.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different scenarios with friends or family can help you become more comfortable handling various customer interactions.
✨Tip Number 3
Be prepared to discuss your availability for shift work during the interview. Showing that you are flexible and willing to work weekends will demonstrate your commitment to providing 24/7 support.
✨Tip Number 4
Research common technical issues faced by customers in the IT sector. Being knowledgeable about these problems will allow you to think ahead and suggest proactive solutions during your conversations.
We think you need these skills to ace Technical Customer Service Specialist in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service or call centre roles. Emphasise your communication skills and any technical knowledge you possess, as these are key for the Technical Customer Service Specialist position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for IT and customer service. Mention specific examples of how you've successfully handled customer issues in the past and your willingness to work flexible hours, including weekends.
Showcase Problem-Solving Skills:In your application, provide examples of how you've solved problems under pressure. This could be through anecdotes from previous jobs or experiences where you had to think on your feet to assist customers effectively.
Highlight Your Adaptability:Since the role requires adaptability in a fast-paced environment, mention any experiences where you've had to adjust quickly to changes or learn new systems. This will demonstrate your readiness for the dynamic nature of the job.
How to prepare for a job interview at Fasthosts
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and customer service during the interview. Share any relevant experiences or projects that highlight your interest in IT, as this will resonate well with the hiring team.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've tackled difficult customer issues in the past. Highlight your analytical skills and ability to think on your feet, as these are crucial for a Technical Customer Service Specialist role.
✨Be Ready for Shift Work Questions
Since the role requires flexibility with shift patterns, be prepared to discuss your availability. Show that you understand the demands of 24/7 support and are willing to adapt your schedule accordingly.
✨Practice Upselling Scenarios
Familiarise yourself with upselling techniques and be ready to role-play scenarios where you can suggest additional services to customers. This will demonstrate your comfort with sales and your ability to meet customer needs effectively.
