At a Glance
- Tasks: Help customers with technical issues and provide top-notch service in a fast-paced environment.
- Company: Join Fasthosts, a vibrant tech company that values people and growth.
- Benefits: Earn £27,000 plus unlimited commission, enjoy 27 days leave, and private healthcare.
- Other info: Flexible hybrid work options and ongoing training to help you thrive.
- Why this job: Perfect for recent grads or anyone wanting to kickstart their tech career with great perks.
- Qualifications: Experience in customer service, strong communication skills, and a passion for IT.
The predicted salary is between 23000 - 30000 £ per year.
Come join our awesome team in a fun, fast‑paced office! At Fasthosts, we provide 24/7 support to our customers through Phone, Email, Chat, and Social Media. To do this we need talented, friendly, and adaptable people with a passion for IT and Customer Service. Offering both office and hybrid work options, we will provide the training and support you need to thrive.
This is the perfect opportunity if you’re a recent graduate, looking for a career change, or want to gain more experience in a tech company! We care about people and believe that having the right mindset is key to success. If you think you have the skills or experience to thrive in this role, we’d love to see your application.
Please note: The internet doesn’t sleep, and sometimes our customers don’t either! To allow us to offer 24/7 support we need our specialists to be able and willing to work a shift pattern that includes weekends, as such availability (and willingness) to work shifts Mon - Sun between 7am-midnight on a rotating shift pattern is essential.
As a Customer/Technical Support Specialist, you’ll help our customers with any account or technical issues they might have with our range of products, all while keeping that great customer service vibe going. We also need you to think ahead for our customers. With all the services we offer, you’ll help them find the right solutions and keep them in the loop. And hey, if they upgrade their services or try something new, you’ll earn some commission too!
We’re big fans of learning and growing, so we’ll provide plenty of training for our new team members. You’ll kick things off with a three‑month development program, and we’ll keep supporting you as you grow your skills. If you’re excited to learn and want to sharpen your technical and customer service chops, we’d love to see your application!
Here’s what we’re looking for:
- Previous experience in a call centre, or comparable customer service environment
- Excellent written and verbal communication skills
- Comfortable with upselling to help solve our customers needs
- Strong problem‑solving and analytical skills
- Ability to learn under pressure in a fast‑paced environment
- Self‑motivated with the desire to succeed
- Experience and confidence in handling difficult customers is advantageous
THE PERKS
Apart from a vibrant and supportive work environment, we offer a comprehensive benefits package to support your well‑being and work‑life balance. We also value personal and professional growth, offering tailored development plans for your career advancement. Benefits include:
- Earn a £27,000 basic salary with UNLIMITED sales commission potential
- Annual salary reviews
- 27 days annual leave + bank holidays
- Contributory pension scheme
- Private healthcare and Life assurance
- Employee assistance programmes
- Free Parking
- Refreshments in break rooms and discounts at selected local restaurants
- Social events and fitness groups
With our diverse product portfolio and the benefits of being part of the IONOS Group, the development opportunities are endless!
WHAT NEXT?
So, like the sound of working at Fasthosts? We don’t blame you, we think it’s pretty great too! Send us your application and if we think you fit the bill a member of our recruitment team will be in touch for an initial call to talk about what to expect next. We can’t wait to hear from you!
Fasthosts and IONOS are an equal opportunities employers, committed to fair treatment for all, and value diversity in our workplace. We do not condone discrimination in any shape or form. With us, your individuality is welcomed and celebrated.
Technical Customer Service Specialist employer: Fasthosts
Fasthosts is an exceptional employer located in Kings Barton, offering a dynamic work environment that embraces both office and hybrid working options. With a strong focus on employee development, the company provides comprehensive training and a generous benefits package, including a competitive salary and unlimited commission potential. The supportive culture fosters personal and professional growth, making it an ideal place for those passionate about IT and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Service Specialist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fasthosts. Understand their products and services, and think about how your skills can help them provide top-notch customer service. This will show you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, make sure you can articulate your thoughts clearly. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your enthusiasm right from the start!
We think you need these skills to ace Technical Customer Service Specialist
Some tips for your application 🫡
Show Your Passion for IT:Let us see your enthusiasm for technology and customer service right from the start! In your application, mention any relevant experience or projects that showcase your love for IT. This will help us understand why you’d be a great fit for our team.
Tailor Your CV:Make sure your CV is tailored to the role of Technical Customer Service Specialist. Highlight your previous experience in customer service, especially in call centres, and any skills that match what we’re looking for. A personalised CV stands out!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We want to see your communication skills shine through, so make sure your writing is easy to read and understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our awesome perks!
How to prepare for a job interview at Fasthosts
✨Know Your Tech Stuff
Brush up on the technical aspects of the products you'll be supporting. Familiarise yourself with common issues customers face and how to resolve them. This will not only boost your confidence but also show the interviewers that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service, especially in challenging situations. Highlight your problem-solving skills and how you managed to keep a positive vibe even when things got tough.
✨Be Ready for Shift Patterns
Since the role requires flexibility with shift patterns, be upfront about your availability. If you're willing to work weekends and evenings, make sure to mention it. This shows your commitment and readiness to be part of the 24/7 support team.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about the training programme, opportunities for growth, or how the team collaborates. This demonstrates your enthusiasm for the position and helps you gauge if the company is the right fit for you.
