At a Glance
- Tasks: Monitor and support tech infrastructure, ensuring systems run smoothly and efficiently.
- Company: Join a dynamic tech company focused on innovation and teamwork.
- Benefits: Starting salary of £33,000, 27 days leave, private healthcare, and more perks.
- Other info: Great career growth opportunities and a supportive, diverse work environment.
- Why this job: Be the backbone of digital services and make a real impact in tech.
- Qualifications: Experience with Windows/Linux, customer support skills, and a passion for learning.
The predicted salary is between 31500 - 38500 £ per year.
Ever wonder how major digital services stay fast, reliable, and online around the clock? As a 2nd Line Infrastructure Support Engineer, you play a vital role! You are the heartbeat of our tech infrastructure—keeping systems running smoothly, resolving glitches, and delivering top-tier support to teams and customers across Europe.
Working Pattern: 4-on, 4-off shift pattern (12-hour shifts: 2 days, 2 nights). This is a 100% onsite role in our Gloucester City Centre office.
If you are looking to explore a career in tech, have a passion for learning, and remain calm under pressure, read on.
What will you be doing?
- Guard the Grid: Monitor servers, networks, and applications 24/7, taking swift action the moment an alert pops up.
- Troubleshoot & Resolve: Provide 2nd-line IT support via phone, email, and ticketing systems to keep users moving.
- Keep Systems Stable: Perform core daily tasks and routine maintenance to maintain platform security and performance.
- Fix Root Causes: Spot repeat technical issues and work with various teams/departments to implement permanent fixes rather than temporary patches.
- Collaborate Across Europe: Escalate complex issues smoothly and quickly, coordinating with core teams to deliver seamless service.
What experience do you need under your belt?
The Essentials:
- Hands‑on familiarity with both Windows and Linux environments.
- A foundational understanding of virtualisation.
- Customer support experience paired with clear written and verbal communication.
- A cool head under pressure, logical problem‑solving skills, and a genuine hunger to learn.
Bonus Points (We’ll teach you if you don’t know these yet!):
- Basic scripting skills (Python, BASH, PowerShell).
- Exposure to networking, web servers (Apache, IIS), databases (SQL), or containers.
What else do you get out of it?
We value what each person brings to the table, from amazing ideas to great work attitudes. That’s why it’s only fair we give as much as we receive with a vast array of benefits and perks including:
- Salary starting from £33,000 + bonus
- 27 days annual leave + bank holidays
- Contributory pension scheme
- Private healthcare and Life assurance
- Employee assistance programmes
- Cycle and EV scheme
- Refreshments in break rooms and discounts at selected local restaurants
- Social events
With our diverse product portfolio and the benefits of being part of the IONOS Group, the development opportunities are endless!
Fasthosts is an equal opportunities employer, committed to fair treatment for all and value diversity in our workplace. We do not condone discrimination in any shape or form. At Fasthosts, your individuality is welcomed and celebrated.
2nd Line Infrastructure Support Engineer employer: Fasthosts
Fasthosts is an exceptional employer located in Kings Barton, offering a dynamic work environment that embraces both office and hybrid working options. With a strong focus on employee development, the company provides comprehensive training and a generous benefits package, including a competitive salary and unlimited commission potential. The supportive culture fosters personal and professional growth, making it an ideal place for those passionate about IT and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Infrastructure Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Fasthosts values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Fasthosts might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Fasthosts!
✨Direct Apply to Fasthosts
Let's not forget to apply directly through the Fasthosts website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Infrastructure Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Fasthosts.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Fasthosts. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Fasthosts
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
