Technical Support Analyst in Fordingbridge

FDH Aero is a trusted global supply chain solutions partner for aerospace and defense companies, helping to shape the industry by simplifying the supply chain. With over 60 years serving as a leading independent industry partner, FDH specializes in hardware, electrical, consumables and expendables, licensed products, and value-added services for global OEM and aftermarket customers. FDH is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC.

At FDH Aero, we understand that the strength of our brand comes from our people. We invest in driven, diverse and experienced professionals who are naturally curious, courageous and motivated towards action. We value tempering confidence with humility, and a mission that always starts with service-first.

Our values guide everything we do:

• We Are Service First - We act with agility and intelligence to solve our partner’s most pressing needs.
• We Are Respectful - We behave with dignity, fairness, and acceptance.
• We are Amplifiers - We invest in driven, diverse and experienced professionals, businesses and partners.
• We Are Open-Minded - We communicate with intention, curiosity, and diversity of thought.
• We Are Accountable - We own responsibility for our outcomes.
• We Value Our People - We offer competitive benefits, including medical, dental, vision, Flexible Spending Accounts (FSA), 401k matching, and wellness programs.

The Technical Support Analyst will work within the IT operations division and will be responsible for providing technical support across the organization with some limited interaction with the ERP system. This role will assist project planning and provides technical input on design and solution development and implementation. The analyst may be assigned multiple tasks on a daily basis.

What You'll Do (Responsibilities)

• Provide on-site IT support to local user base.
• Assist with project(s) and within time and budget.
• Manage multiple and changing priorities daily.
• Coordinate third party when needed to troubleshoot issues.
• Provide exceptional service using skill set, and build on this skill set.
• Provide technical assistance, guidance to business partners and work with internal experts and vendors to provide best solution to business needs.
• Configure, install, monitor and maintain client desktop software and hardware; support mobile workforce.
• Take responsibility for own work and provide support to others in accomplishing their work.
• Perform other duties as assigned.

What You Bring (Qualifications & Skills):

• Bachelor’s degree in computer science, information systems, or equivalent real-world work experience.
• 3+ years of experience supporting Microsoft desktop users in a helpdesk/networking support role.
• Demonstrate strong customer service attitude and demeanor.
• Solid communication skills.
• Organized and has efficient time management skills.
• Strong attention to detail.
• Ability to work interdepartmentally.
• Exercise strong critical thinking and problem-solving capabilities.
• Proficient in Microsoft O365 Suite, Call Center unity desired.
• Desktop and Laptop security encryption for Mac and PC.
• Active Directory Management.
• Knowledge and Experience of VOIP.
• Basic Networking experience (TCIP, LAN/WAN, Network Topology as it relates to desktop support).

FDH Aero is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.