At a Glance
- Tasks: Deliver stock, provide exceptional customer service, and support warehouse operations.
- Company: Well-established company with strong growth forecasts and a supportive culture.
- Benefits: Competitive salary, monthly bonuses, 20 days holiday, and excellent training opportunities.
- Other info: Join a top-rated employer with over 95% internal promotions.
- Why this job: Kickstart your career with progression into managerial roles and international travel.
- Qualifications: Customer service or warehouse experience; driving licence required.
The predicted salary is between 28200 - 29600 £ per year.
An interesting position with lots of opportunities for progression, working with a well-established customer with strong forecasts for growth. We are looking for approachable, all-rounded customer support/warehouse operation candidates, who thrive under pressure and can deliver exceptional customer service whilst also working within a warehouse supporting role. A full manual UK driving licence is required as you'd be driving a company van. This would be a great opportunity for those interested in pursuing a long-term career and wanting to progress into managerial or senior sales roles in the future, amongst other internal career routes.
Customer Deliveries Key responsibilities will include:
- Delivering stock to VMIs on customer sites, identifying and evaluating customers’ needs to deliver satisfaction, handling incoming calls, answering emails, going the extra mile to engage customers.
- General operations in the POS, communicating with colleagues, and providing customers with updates.
- IT skills would be advantageous.
- Warehouse picking, packing, receiving, cycle counts, general warehouse operations.
- Forklift licence would be a big plus but can be obtained on-the-job.
If you have warehouse and/or customer service experience and would like to build your career with a well-established company then this position is the right fit for you.
Package:
- 20 Days Holidays plus 8 Bank Holidays
- Auto-enrolment pension
- Monthly bonus after your probation period
- Excellent long-term prospects and progression opportunities
- International travel and training events
- #148 World’s Best Employer 2018 (Forbes)
- #68 World’s Most Innovative Company 2016 (Forbes)
- We are proud to work and partner with the world’s largest companies
Job Type: Permanent
Start Date: ASAP
Salary/Rate: Annual salary of £27,000 (additional bonus opportunity after successful probation period), excellent in-house training and future prospects with over 95% of staff promoted from within.
Location: Scarborough
Mode: Full-time
Hours: Monday to Thursday 8am-5pm. Friday 8am-2:30pm
Sales Support (m/f/d) in York employer: Fastenal Europe
Join a dynamic team in Scarborough where your career can flourish with a well-established company known for its commitment to employee growth and satisfaction. With excellent benefits including 20 days of holiday, a monthly bonus, and opportunities for international travel and training, you will be supported every step of the way as you progress towards managerial roles. Our award-winning work culture prioritises exceptional customer service and teamwork, making it an ideal environment for those looking to build a meaningful and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support (m/f/d) in York
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fastenal Europe. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fastenal Europe before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support (m/f/d) in York
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fastenal Europe:Your cover letter is your chance to shine! Tell us why you want to work at Fastenal Europe specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fastenal Europe!
How to prepare for a job interview at Fastenal Europe
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
