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- Tasks: Join us as a Warehouse Operative and Customer Support, handling calls and managing warehouse operations.
- Company: Fastenal Europe is a leading company with strong growth forecasts and a commitment to employee development.
- Benefits: Enjoy a competitive salary, bonuses, 20 days holiday, and opportunities for international travel.
- Why this job: This role offers excellent career progression and the chance to work in a dynamic environment.
- Qualifications: No prior experience needed; a full UK driving license is required, and IT skills are a plus.
- Other info: Work Monday to Friday with no weekends, and enjoy in-house training and promotion opportunities.
The predicted salary is between 27000 - 37800 £ per year.
Overview
Join to apply for the Warehouse Operative and Customer Support role at Fastenal Europe.
Salary/Rate
Annual salary of £27,000 (additional bonus option after successful probation period) and excellent in-house training and future prospects with over 95% of staff promoted from within.
Location: Stafford
Mode: Full-time
Hours: Monday to Thursday 8-5pm. Friday 8am-2:30pm. No weekends.
An interesting position with lots of opportunities for progression in a soon to be opened establishment, working with an exciting new customer with strong forecasts for growth.
We are looking for approachable, all-rounded customer support/warehouse op candidates, who thrive under pressure and can deliver exceptional customer service whilst also working within a warehouse supporting role. Full UK driving license would be required as you\’d be driving with a company van. Furthermore, this would be a great opportunity for those interested in pursuing a long-term career and willing to progress into managerial or senior sales roles in the future, amongst other internal career routes.
Responsibilities
- Customer services: Handling incoming calls, answering emails, identifying and evaluating customers’ needs to deliver satisfaction, going the extra mile to engage customers, purchasing stock, general operations in the POS, communicating with colleagues, and providing customers with updates. IT skills would be advantageous.
- Warehouse: Picking, packing, receiving, cycle counts, managing shipping and processing goods in, general warehouse operations. Forklift licence would be a big plus but can be obtained on-the-job.
Qualifications
- Entry level
- Full-time employment
Package / Benefits
- Excellent starting salary
- 20 days holidays plus 8 bank holidays
- Auto-enrolment pension
- Monthly bonus after probation period
- Excellent long-term prospects and progression opportunities
- International travel and training events
- We are proud to work and partner with the world’s largest companies
Job Type: Permanent
Start Date: ASAP
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Warehouse Operative and Customer Support employer: Fastenal Europe
Contact Detail:
Fastenal Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warehouse Operative and Customer Support
✨Tip Number 1
Familiarise yourself with the company and its values. Fastenal Europe is known for its strong customer service focus, so understanding their approach to customer satisfaction will help you align your responses during interviews.
✨Tip Number 2
Highlight any previous experience in customer service or warehouse roles. Even if it's informal, showcasing your ability to handle pressure and deliver exceptional service can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your problem-solving skills. In a role that combines customer support and warehouse operations, being able to demonstrate how you've effectively resolved issues in the past will be crucial.
✨Tip Number 4
If you have a driving licence, make sure to mention it. Since the role involves driving a company van, emphasising your readiness to take on this responsibility can strengthen your application.
We think you need these skills to ace Warehouse Operative and Customer Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and warehouse operations. Use keywords from the job description to demonstrate that you meet the qualifications Fastenal Europe is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've excelled in customer service or warehouse tasks in the past, and express your interest in long-term career progression.
Highlight Relevant Skills: In your application, emphasise skills that are particularly relevant to the role, such as communication, problem-solving, and IT proficiency. If you have a forklift licence or driving experience, make sure to mention these as they are advantageous.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in both customer support and warehouse roles.
How to prepare for a job interview at Fastenal Europe
✨Show Your Customer Service Skills
Since the role involves a significant amount of customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you went above and beyond to meet a customer's needs.
✨Demonstrate Your Team Spirit
This position requires working closely with colleagues in both customer support and warehouse operations. Share examples of how you've successfully collaborated with others in past roles, showcasing your ability to thrive in a team environment.
✨Familiarise Yourself with Warehouse Operations
Even if you haven't worked in a warehouse before, it's beneficial to understand basic warehouse processes. Research common tasks like picking, packing, and shipping, and be ready to discuss how you can adapt to these responsibilities.
✨Prepare for Questions on Pressure Handling
The job requires thriving under pressure, so expect questions about how you manage stress and tight deadlines. Prepare examples that demonstrate your ability to stay calm and effective in challenging situations.
