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For Companies At a Glance
- Tasks: Engage with customers, manage calls and emails, and support warehouse operations.
- Company: Join Fastenal Europe, a top employer known for promoting from within.
- Benefits: Enjoy a competitive salary, free parking, and 20 days holiday plus bank holidays.
- Why this job: Gain excellent training, career progression, and the chance to travel internationally.
- Qualifications: Full UK driving licence required; customer service or warehouse experience preferred.
- Other info: Forklift licence can be obtained on-the-job; monthly bonuses after probation.
The predicted salary is between 25500 - 31900 £ per year.
Overview
Customer Service Representative / Trainee Account Manager (M/F/D) at Fastenal Europe. Salary £25,500 per annum. Excellent in-house training and future prospects. Over 95% of employees are promoted from within. Location: Coventry. This role offers a long-term career path with potential progression into managerial or senior sales roles.
Responsibilities
- Customer Services: Handling incoming calls, answering emails, identifying and evaluating customers’ needs to deliver satisfaction; going the extra mile to engage customers; purchasing stock; general operations in the POS; communicating with colleagues; providing customers with updates. IT skills would be advantageous.
- Warehouse: Picking, packing, receiving, cycle counts, managing shipping and processing goods; general warehouse operations. Forklift licence would be a big plus but can be obtained on-the-job.
Requirements
- Full UK driving licence is required; you would be driving a company van.
- Experience in warehouse and/or customer service preferred; ability to thrive under pressure and deliver exceptional customer service.
- IT skills are advantageous.
- Forklift licence is a plus (can be obtained on-the-job).
Salary and Benefits
- Salary: £25,500 per annum
- Excellent in-house training and future prospects; over 95% of employees promoted from within
- Free parking
- 20 Days Holidays plus 8 Bank Holidays
- Auto-enrolment pension
- Monthly bonus after probation period
- Excellent long-term prospects and progression opportunities
- International travel and training events
- Forbes recognitions: World’s Best Employer 2018; World’s Most Innovative Company 2016
- Opportunity to build a career with a well-established company
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Customer Service Representative/ Trainee Account Manager (M/F/D) employer: Fastenal Europe
Contact Detail:
Fastenal Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative/ Trainee Account Manager (M/F/D)
✨Tip Number 1
Familiarise yourself with Fastenal's products and services. Understanding what they offer will help you engage with customers more effectively and demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Brush up on your IT skills, especially if you have experience with customer service software or warehouse management systems. Being tech-savvy can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 3
Highlight any previous experience in customer service or warehouse operations during your conversations. Share specific examples of how you've handled challenging situations or improved processes to showcase your problem-solving abilities.
✨Tip Number 4
Network with current or former employees of Fastenal. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Customer Service Representative/ Trainee Account Manager (M/F/D)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and warehouse operations. Emphasise any skills that align with the job description, such as IT skills or experience handling customer inquiries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in Fastenal Europe and how your background makes you a suitable candidate for the Customer Service Representative/Trainee Account Manager position.
Highlight Relevant Skills: In your application, specifically mention any experience you have with managing customer needs, working under pressure, or using IT systems. If you have a forklift licence or are willing to obtain one, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Fastenal Europe
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to go the extra mile for customers.
✨Demonstrate Your IT Proficiency
Mention any relevant IT skills you possess, as they are advantageous for this position. If you have experience with specific software or tools that could help in customer service or warehouse operations, make sure to bring them up.
✨Discuss Your Ability to Work Under Pressure
The job requires thriving under pressure, so be ready to discuss situations where you've managed stress effectively. Share how you prioritised tasks and maintained a positive attitude while meeting deadlines.
✨Express Your Long-Term Career Goals
Fastenal Europe values internal promotions, so convey your interest in growing within the company. Talk about your career aspirations and how you see yourself progressing into managerial or senior sales roles in the future.
