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- Tasks: Support customers and manage warehouse operations in a dynamic environment.
- Company: Join a top-rated employer with a focus on growth and innovation.
- Benefits: Competitive salary, bonus potential, 20 days holiday, and pension scheme.
- Why this job: Great opportunity for career progression and international training events.
- Qualifications: Experience in customer service or warehouse roles; driving licence required.
- Other info: Promote from within culture with excellent long-term prospects.
The predicted salary is between 27000 - 37800 £ per year.
Annual salary of £27,000 with optional bonus after successful probation period. Excellent in‑house training and future prospects, with over 95% of staff promoted from within.
Location: Aberdeen, Dyce
Mode: Full‑time
Hours: Monday to Thursday 8‑5pm, Friday 8am‑2:30pm. No weekends.
Overview: An interesting position with lots of opportunities for progression in a soon to be opened establishment, working with exciting new customers with strong forecasts for growth.
Candidate Profile: We are looking for approachable, all‑rounded customer support/warehouse operations candidates who thrive under pressure and can deliver exceptional customer service while also working within a warehouse supporting role. Full UK driving licence is required as you would be driving with a company van. This would be a great opportunity for those interested in pursuing a long‑term career and willing to progress into managerial or senior sales roles in the future, amongst other internal career routes.
Key Responsibilities:
- Handle incoming calls, answer emails, identify and evaluate customers’ needs to deliver satisfaction, go the extra mile to engage customers.
- Purchase stock, operate general POS, communicate with colleagues, and provide customers with updates.
- Warehouse duties: picking, packing, receiving, cycle counts, managing shipping and processing goods in, general warehouse operations.
- Forklift licence a big plus but can be obtained on‑the‑job.
Qualifications: If you have warehouse and/or customer service experience and would like to build your career with a well‑established company then this position is the right fit for you.
Package:
- Excellent starting salary
- 20 days holiday plus 8 bank holidays
- Auto‑enrolment pension
- Monthly bonus after your probation period
- Excellent long‑term prospects and progression opportunities
- International travel and training events
Warehouse Operative and Customer Support employer: Fastenal Europe, Ltd.
Contact Detail:
Fastenal Europe, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warehouse Operative and Customer Support
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress the part! Even if the workplace is casual, showing up looking smart and professional can make a great first impression. It shows you care about the opportunity and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Warehouse Operative and Customer Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer support and warehouse operations. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Skills: If you have any IT skills or a forklift licence, make sure to mention them! These are big pluses for us, and they could set you apart from other candidates. We appreciate candidates who come prepared!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Fastenal Europe, Ltd.
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Warehouse Operative and Customer Support. Familiarise yourself with tasks like handling customer queries, managing stock, and general warehouse operations. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
Since this position involves a lot of customer interaction, be ready to showcase your communication skills. Think of examples where you've gone the extra mile for a customer or resolved a tricky situation. This will highlight your ability to deliver exceptional customer service under pressure.
✨Highlight Your Flexibility
The job requires someone who can juggle both customer support and warehouse duties. Be prepared to discuss how you've successfully managed multiple tasks in previous roles. Mention any experience you have with IT systems or POS, as these skills are advantageous.
✨Express Your Career Ambitions
This role offers great opportunities for progression, so let them know you're interested in growing within the company. Talk about your long-term career goals and how you see yourself moving into managerial or senior sales roles in the future. This shows you're committed and looking to invest in your career.