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- Tasks: Support customers and manage warehouse operations in a dynamic environment.
- Company: Join a top-rated employer with a focus on growth and innovation.
- Benefits: Competitive salary, bonuses, holidays, pension, and career progression.
- Why this job: Kickstart your career with excellent training and opportunities for advancement.
- Qualifications: Customer service experience and a full UK driving licence required.
- Other info: Exciting prospects for international travel and internal promotions.
The predicted salary is between 27000 - 37800 £ per year.
Overview
Salary/Rate Annual salary of £27,000 (additional bonus option after successful probation period) and excellent in-house training and future prospects with over 95% of staff promoted from within.
Location: Stafford
Mode: Full-time
Hours: Monday to Thursday 8-5pm. Friday 8am-2:30pm. No weekends
An interesting position with lots of opportunities for progression in a soon to be opened establishment, working with an exciting new customer with strong forecasts for growth.
We are looking for approachable, all-rounded customer support/warehouse op candidates, who thrive under pressure and can deliver exceptional customer service whilst also working within a warehouse supporting role. Full UK driving license would be required as you\’d be driving with a company van.
Furthermore, this would be a great opportunity for those interested in pursuing a long-term career and willing to progress into managerial or senior sales roles in the future, amongst other internal career routes.
Responsibilities
- Customer Services: Handling incoming calls, answering emails, identifying and evaluating customers’ needs to deliver satisfaction, going the extra mile to engage customers, purchasing stock, general operations in the POS, communicating with colleagues, and providing customers with updates. IT skills would be advantageous.
- Warehouse: Picking, packing, receiving, cycle counts, managing shipping and processing goods in, general warehouse operations. Forklift licence would be a big plus but can be obtained on-the-job.
If you have warehouse and/or customer service experience and would like to build your career with a well-established company then this position is the right fit for you.
Package
- Excellent starting salary
- 20 Days Holidays plus 8 Bank Holiday
- Auto-enrolment pension
- Monthly bonus after your probation period
- Excellent long-term prospects and progression opportunities
- International travel and training events.
- #148 World’s Best Employer 2018 (Forbes)
- #68 World’s Most Innovative Company 2016 (Forbes)
- We are proud to work and partner with the world’s largest companies
Job Type: Permanent
Start Date: ASAP
Contract Length: Permanent
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Warehouse Operative and Customer Support employer: Fastenal Europe, Ltd.
Contact Detail:
Fastenal Europe, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warehouse Operative and Customer Support
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! We should rehearse common interview questions and even role-play with a friend. This will boost our confidence and help us articulate our experiences clearly.
✨Tip Number 3
Dress the part! Even if it’s a warehouse role, looking smart and professional can make a great first impression. Let’s show them we mean business and are ready to take on the challenge!
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows our enthusiasm for the role and keeps us fresh in their minds.
We think you need these skills to ace Warehouse Operative and Customer Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and warehouse operations. We want to see how you can bring your skills to the table, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for customer service and any relevant experience that makes you stand out from the crowd.
Show Off Your Personality: We’re looking for approachable candidates, so let your personality come through in your application. A friendly tone can go a long way in making a great first impression!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Fastenal Europe, Ltd.
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Warehouse Operative and Customer Support. Familiarise yourself with tasks like handling customer queries, picking and packing, and general warehouse operations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went the extra mile to satisfy a customer. This will demonstrate your ability to thrive under pressure and engage effectively with customers.
✨Highlight Your Team Spirit
Working in a warehouse and customer support means you'll be part of a team. Be ready to discuss how you collaborate with others and contribute to a positive work environment. Share experiences where teamwork led to successful outcomes, as this will show that you can fit into their company culture.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company and the role. Inquire about training opportunities, career progression, or what a typical day looks like. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
