Senior Head of Delivery (Engineering, Implementation & Support)

Senior Head of Delivery (Engineering, Implementation cycle time improves. • Commercial commitments are shaped earlier, with stronger alignment and fewer escalations. • Support / service desk noise from releases and implementations reduces, with clearer ownership and better root-cause fixes. • The delivery function feels more cohesive: engineering, implementation and support pulling in the same direction. What we’re looking for This role is not just traditional delivery or project management. It’s a blend of: • Senior leadership across engineering/development/support. • Configuration and project implementation / professional services experience. • Operational leadership and delivery governance. • Service desk / technical support oversight and incident-oriented thinking. The kind of background that tends to fit • Previous roles such as Head of Delivery, Delivery Director, Head of Engineering Delivery, Professional Services Director, Technical Operations or a similar hybrid technical/operational leadership position. • Experience overseeing multiple disciplines (e.g. engineering + implementation/professional services + technical support). • 7–12+ years in relevant environments, with at least 3–5 years in a senior leadership role owning teams and outcomes, not just individual projects. Core experience and skills • Proven leadership across software engineering delivery and customer implementation / professional services (B2B SaaS strongly preferred). • Strong people leadership: team building, developing managers, performance management and creating clarity in ambiguous environments. • Confident stakeholder management with Commercial, Product and senior leadership, including constructively challenging commitments when needed. • Comfortable with delivery mechanics: prioritisation, capacity planning, release readiness, risk management and trade-off decisions. • Experience scaling a delivery organisation from reactive to predictable. • Familiarity with incident management, post-mortems and operational metrics (SLAs, uptime, defect rates, cycle times, etc.). • Experience with integration-heavy implementations (APIs, SSO, data migrations, complex onboarding). • Able to balance pragmatism and structure—introducing just enough process to scale without slowing the business down. The opportunity You’ll be the senior leader who owns and shapes the entire delivery function at FastDox—engineering delivery, implementation and support—working closely with the Commercial Director and CEO at a pivotal point in the company’s growth. If you’re looking for a role where you can genuinely: • Build and lead a multi-disciplinary delivery organisation • Take something good and make it excellent • Create the operating model, rhythms and culture that allow teams to thrive …then this is an environment where you can do your best work and have a long-term impact.