At a Glance
- Tasks: Lead tailoring services, provide exceptional customer service, and collaborate with a dynamic team.
- Company: Join UNIQLO, a fast-growing global fashion retailer with a focus on sustainability.
- Benefits: Competitive pay, staff discounts, awards, and personalised training plans.
- Other info: Inclusive environment welcoming diverse applicants; great opportunities for growth.
- Why this job: Kickstart your career in retail while making a positive impact on customers' lives.
- Qualifications: 3+ years of sewing experience and a passion for teamwork and customer service.
The predicted salary is between 21150 - 25850 £ per year.
Here, YOU LEAD the business – YOU IMPACT lives – YOU GROW yourself Why do we exist UNIQLO is a brand of Fast Retailing Co, Ltd, the fastest growing of the top three fashion retailers in the world.
While born in Japan, we now have more than 2,500 stores worldwide and are expanding fast across the UK and Europe – it’s never been a more exciting time to join us.
Through our Life Wear philosophy, we are reimagining everyday clothing - simple, high-quality pieces created to make everyone’s life better.
We deliver to our customers exclusive repair services as part of our sustainability activity.
We are assembling a team of high-quality casual clothing enthusiasts with experience in tailoring or customising clothes to join our growing team!
Contract: Permanent – Full time, 37.5h per week – Shift pattern: 8.5 hour shifts per day including 1-hour unpaid meal break.
Applicants must be flexible to work both morning and late shift patterns.
Full weekend availability is required.
Key responsibilities
- Welcome every customer with a friendly smile
- Provide exceptional service on all occasions
- Advise customers across all product categories
- RE. UNIQLO Tailoring services - consultation with customers, fitting on customers, provide tailoring on trousers, skirts, shirts and jackets (include fixing or replacing zippers)
- RE. UNIQLO Embroidery services - consultation with customers, working on embroidery machine and create customers' desired embroidery outcomes
- RE. UNIQLO Repair services - consultation with customers, provide the best choices from our repair service to customers' old clothes
- RE. UNIQLO Sashiko services - consultation with customers, on a bespoke sashiko hand embroidered order on UNIQLO items.
- Clearly understanding alteration or repair requirements with customers to ensure that their requirements are met
- Understand and follow policies and procedures to ensure a smooth operation and minimise loss
- Collaborate enthusiastically with all team members and offer to support them when needed to form a united high performing team
- Relay the voice of customers about products and services to company management to continue to make our business relevant for the customers of today and tomorrow
- Keep back of house areas organised and tidy
- Participate in all activities contributing to the overall store experience and objectives
Essential skills and behaviours
- Have experience 3+ years in machine and hand sewing
- A bias for teamworking
- Excellent communication skills
- Perfect time management skills
- Ability to follow detailed instructions and processes quickly
- Personable and service-focused
- A professional, positive approach at all times
- A drive to achieve results individually and as a team
- An enthusiasm for UNIQLO brand values and products
- Keen to build a career in retail
- Previous retail experience is a bonus, but not essential
- Pay and Benefits
- Highly competitive compensation.
- Structured skill assessment, feedback, and personalised training plan.
- Inclusive, collaborative team environment.
- Perks and rewards: Staff discounts, “Sales Assistant of the Month” award, “Customer Service Excellence” award taking the winner to Tokyo, paid volunteer days.
We look forward to hearing from you!
This isn’t just a job—it’s a career launchpad.
Join us and see your leadership, your impact, and your career grow.
UNIQLO is an inclusive employer, and we welcome applications from all profiles, regardless of age, race, gender, sexual orientation, disabilities, or background.
We take data protection very seriously and understand the importance of protecting your privacy and Personal Information.
For the recruitment process, you can find the applicable privacy policy on our site: https://www. fastretailing. com/eng/privacy/eurecruitment. html
E UNIQLO is the largest of eight brands in the Fast Retailing Group.
With global sales of approximately US $20.2 billion, for the fiscal year ending August 31, 2024, Fast Retailing is one of top three leading apparel retail companies in the world.
UNIQLO has more than 2,300 stores in 25 markets around the world and continues to expand its footprint.
UNIQLO’s Life Wear philosophy consist of offering clothing that comes from the Japanese values of simplicity, quality and longevity, constantly being innovated to bring more warmth, more lightness, better design, and better comfort to people’s lives.
For more information about UNIQLO and Fast Retailing, please visit www. uniqlo. com and www. fastretailing. com.
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Tailoring Specialist - UNIQLO Covent Garden employer: Fast Retailing Co.
Fast Retailing Co. is an attractive employer due to its commitment to employee development and a supportive work culture. The company offers competitive salaries, flexible working arrangements, and unique opportunities for recognition, including trips to Tokyo for top performers. With a focus on growth and innovation, employees can thrive in their careers while contributing to a globally recognized brand.
StudySmarter Expert Advice🤫
We think this is how you could land Tailoring Specialist - UNIQLO Covent Garden
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Fast Retailing Co., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Fast Retailing Co.!
We think you need these skills to ace Tailoring Specialist - UNIQLO Covent Garden
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Fast Retailing Co., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Fast Retailing Co. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Fast Retailing Co. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Fast Retailing Co.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
