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- Tasks: Join our Ecommerce IT team to enhance logistics and improve user experiences.
- Company: Dynamic retail company with a global reach, based in London.
- Benefits: Competitive salary, vibrant office environment, and opportunities for professional growth.
- Why this job: Be at the forefront of ecommerce innovation and make a real impact.
- Qualifications: 5+ years in service delivery or technical roles, especially in logistics and ecommerce.
- Other info: Great location near transport links, shops, and entertainment.
The predicted salary is between 42000 - 60000 £ per year.
To join our EU Ecommerce IT Team based in our London office. You will be reporting into the Senior Ecommerce IT Manager based in France and work closely with both internal and external teams at a local, European and even Global level. This is an opportunity for someone with excellent communication and stakeholder management skills.
You’ll work cross functionally with internal teams including IT, Site Operations, Online Trading, Marketing Customer Service and Logistics teams as well as our external partners in Warehouse Logistics, Ecommerce Carriers and third-party providers. Ownership of the technical administration and maintenance of the back end, front-end and product maintenance making sure the platform is operating well across all business functions, including on-site experience, order fulfilment, payment processing and digital marketing.
This role is expected to collaborate closely with user experience specialists, digital designers, copywriters, merchandisers, logistic and inventory control team – and many more – to shape new experiences and improve existing ones. This role is expected to describe and escalate problems and errors to 3rd line support (Global HQ) or external partners and act as a problem owner until the problem would be resolved and the solution is delivered.
Skills, Experience and Attributes:- 5+ years working within a service delivery and/or technical role with a focus on logistics, warehouses and/or EC delivery carriers
- Significant experience working in a Retail digital/ecommerce team servicing on an EU or Global scale.
- Experience analysing business requirements and creating epics/user stories.
- Experience working with technical development Teams.
- Experience working with Product Owner/Managers, Business/Technical Analyst and Agile.
- Experience working with external partners and/or third-party vendors.
- Experience with payment platform/gateway to the EC system would be a plus.
- Excellent knowledge of software such as Microsoft Office Suite, Miro, Jira and Confluence.
- Excellent knowledge of digital tools such as CRM, CMS, Analytics and Optimisation tools.
- Strong experience and understanding of IT technologies.
- Strong communication and presentation skills.
Great Location - Close to transport links, underground Piccadilly and Oxford Street stations. Close by to shops, restaurants/bars/cinema and gyms.
Ecommerce IT Service Delivery and Business Analyst (Warehouse and Logistics) in London employer: FAST RETAILING CO., LTD.
Contact Detail:
FAST RETAILING CO., LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce IT Service Delivery and Business Analyst (Warehouse and Logistics) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in ecommerce or logistics. Use platforms like LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their ecommerce strategies and be ready to discuss how your skills can help improve their operations. Show them you’re not just another candidate, but someone who genuinely cares about their success.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent stakeholder management, consider doing mock interviews with friends or using online resources. Being able to articulate your thoughts clearly will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that dream job!
We think you need these skills to ace Ecommerce IT Service Delivery and Business Analyst (Warehouse and Logistics) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in service delivery and logistics, and don’t forget to mention any relevant tools like Jira or Confluence that you’ve used.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your excellent communication skills and how you've successfully managed stakeholders in previous roles. Make it personal and engaging!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've acted as a problem owner in past roles. We want to see how you’ve tackled issues and collaborated with teams to find solutions.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you into our system quickly!
How to prepare for a job interview at FAST RETAILING CO., LTD.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to ecommerce platforms, payment gateways, and logistics systems. Be ready to discuss how you've used tools like Jira and Confluence in past roles, as well as any experience with CRM and CMS systems.
✨Showcase Your Communication Skills
Since this role requires excellent communication and stakeholder management skills, prepare examples of how you've effectively collaborated with cross-functional teams. Think about specific instances where your communication made a difference in project outcomes.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you handle issues that arise in service delivery. Prepare a few examples where you acted as a problem owner, detailing the steps you took to escalate and resolve the issue, especially in a logistics or ecommerce context.
✨Understand the Business Landscape
Familiarise yourself with the company's position in the ecommerce market, especially in relation to their logistics and warehouse operations. Being able to discuss industry trends and how they impact the business will show that you're not just technically savvy but also commercially aware.
