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- Tasks: Join our Ecommerce IT team to enhance digital experiences and streamline operations.
- Company: Dynamic retail company with a global presence and innovative culture.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be part of a team that shapes the future of ecommerce on a global scale.
- Qualifications: 5+ years in service delivery or technical roles, strong communication skills required.
- Other info: Exciting location near transport links, shops, and entertainment.
The predicted salary is between 36000 - 60000 £ per year.
To join our EU Ecommerce IT Team based in our London office. You will be reporting into the Senior Ecommerce IT Manager based in France and work closely with both internal and external teams at a local, European and even Global level. This is an opportunity for someone with excellent communication and stakeholder management skills. You’ll work cross functionally with internal teams including IT, Site Operations, Online Trading, Marketing Customer Service and Logistics teams as well as our external partners in Warehouse Logistics, Ecommerce Carriers and third-party providers.
Ownership of the technical administration and maintenance of the back end, front-end and product maintenance making sure the platform is operating well across all business functions, including on-site experience, order fulfilment, payment processing and digital marketing. This role is expected to collaborate closely with user experience specialists, digital designers, copywriters, merchandisers, logistic and inventory control team – and many more – to shape new experiences and improve existing ones.
This role is expected to describe and escalate problems and errors to 3rd line support (Global HQ) or external partners and act as a problem owner until the problem would be resolved and the solution is delivered.
Skills, Experience and Attributes:- 5+ years working within a service delivery and/or technical role with a focus on logistics, warehouses and/or EC delivery carriers
- Significant experience working in a Retail digital/ecommerce team servicing on an EU or Global scale.
- Experience analysing business requirements and creating epics/user stories.
- Experience working with technical development Teams.
- Experience working with Product Owner/Managers, Business/Technical Analyst and Agile.
- Experience working with external partners and/or third-party vendors.
- Experience with payment platform/gateway to the EC system would be a plus.
- Excellent knowledge of software such as Microsoft Office Suite, Miro, Jira and Confluence.
- Excellent knowledge of digital tools such as CRM, CMS, Analytics and Optimisation tools.
- Strong experience and understanding of IT technologies.
- Strong communication and presentation skills.
Great Location - Close to transport links, underground Piccadilly and Oxford Street stations. Close by to shops, restaurants/bars/cinema and gyms.
Ecommerce IT Service Delivery and Business Analyst in London employer: FAST RETAILING CO., LTD.
Contact Detail:
FAST RETAILING CO., LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce IT Service Delivery and Business Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry through LinkedIn or local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills align with their needs. We want you to shine when you get that chance to impress!
✨Tip Number 3
Showcase your skills! Create a portfolio or a project that highlights your experience in ecommerce and IT service delivery. We love seeing real examples of what you can do!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates like you!
We think you need these skills to ace Ecommerce IT Service Delivery and Business Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role! Highlight your experience in service delivery and ecommerce, especially any work with logistics and third-party vendors. We want to see how your skills align with what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your excellent communication skills and stakeholder management experience. Tell us why you're excited about this role and how you can contribute to our team.
Showcase Your Technical Skills: Don’t forget to mention your familiarity with tools like Jira, Confluence, and any payment platforms you've worked with. We love seeing candidates who are tech-savvy and can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at FAST RETAILING CO., LTD.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to ecommerce platforms and logistics. Be ready to discuss your experience with tools like Jira, Confluence, and any payment gateways you've worked with. This will show that you’re not just familiar with the tech but can also contribute effectively.
✨Showcase Your Communication Skills
Since this role requires excellent communication and stakeholder management skills, prepare examples of how you've successfully collaborated with different teams. Think about times when you’ve resolved conflicts or facilitated discussions between technical and non-technical stakeholders.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you handle issues and escalate problems. Prepare a couple of real-life examples where you acted as a problem owner, detailing the steps you took to resolve the issue and how you communicated with both internal teams and external partners.
✨Understand the Business Context
Familiarise yourself with the company's ecommerce strategy and how it fits into the broader retail landscape. Being able to discuss current trends in ecommerce and logistics will demonstrate your interest and understanding of the industry, making you a more compelling candidate.
