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- Tasks: Provide 1st and 2nd line IT support across our fashion retail operations.
- Company: Join Theory, a global fashion brand known for its innovative clothing.
- Benefits: Full-time role with competitive salary and inclusive work culture.
- Why this job: Be the tech hero behind seamless retail experiences and impactful launches.
- Qualifications: Experience in IT support and a passion for technology.
- Other info: Dynamic environment with opportunities for growth in a global brand.
The predicted salary is between 30000 - 42000 £ per year.
The IT Service Desk Engineer provides 1st and 2nd support across our fashion retail operations covering HQ, stores, eCommerce, and distribution centers. You’ll triage incidents and requests, resolve end-user issues, support retail POS and back-office systems, and ensure smooth technology operations during trading hours, launches, and peak events.
Key responsibilities and duties:
- Act as the first point of contact via phone, chat, email, and ticketing (e.g., ServiceNow/Jira).
- Log, triage, prioritize, and resolve incidents/requests within defined SLAs and OLAs.
- Deliver L1/L2 support for end-user devices, retail POS, back-office apps, and network connectivity.
- Perform remote fixes using RMM tools (e.g., Intune, Airwatch, SCCM).
- Support POS terminals, payment devices, label/tag printers, scanners, kiosks, and clienteling solutions.
- Assist with store openings/moves/upgrades, cabling basics, hardware swaps, and on-site vendor coordination.
- Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), identity/access (Entra ID/Azure AD), and MFA.
- Handle account lifecycle (joiners/movers/leavers), distribution lists, shared mailboxes, licensing.
- Enroll and manage devices via Intune/Airwatch/SCCM; maintain baselines and compliance.
- Support order management, ERP/WMS integrations (ticket routing to app support where needed).
Theory is an inclusive employer, and we welcome applications from all profiles, regardless of age, race, gender, sexual orientation, disabilities or background.
IT Service Desk Engineer employer: FAST RETAILING CO., LTD.
Contact Detail:
FAST RETAILING CO., LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Theory and understand their values and products. Tailor your answers to show how your skills align with their mission of creating clothes that matter.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are talking about your experience, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Theory team. Don’t miss out!
We think you need these skills to ace IT Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Engineer role. Highlight relevant experience and skills that match the job description, like your expertise in providing L1/L2 support and handling incidents.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Theory. Keep it concise but impactful.
Show Off Your Tech Skills: Don’t forget to mention your familiarity with tools like ServiceNow, Jira, and Microsoft 365. We want to see that you can hit the ground running and support our tech operations smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at FAST RETAILING CO., LTD.
✨Know Your Tech Inside Out
Make sure you’re familiar with the tools and technologies mentioned in the job description, like ServiceNow, Microsoft 365, and remote management tools. Brush up on your knowledge of POS systems and network connectivity, as these will likely come up during the interview.
✨Practice Problem-Solving Scenarios
Prepare for situational questions by thinking through common IT issues you might face in a retail environment. Be ready to explain how you would triage incidents or resolve end-user problems, showcasing your logical approach and technical skills.
✨Showcase Your Communication Skills
As an IT Service Desk Engineer, you’ll be the first point of contact for users. Practice explaining technical concepts in simple terms, and be prepared to discuss how you handle difficult conversations or frustrated users. Good communication can set you apart!
✨Demonstrate Your Team Spirit
Theory values collaboration, so be ready to talk about your experience working in teams. Share examples of how you’ve supported colleagues or contributed to team projects, especially in high-pressure situations like store openings or peak trading hours.
