PRN Patient Care Specialist (Medical Receptionist)

At Fast Pace Health, the Patient Care Specialist provides administrative support essential for effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The Patient Care Specialist provides outstanding customer service and maintains a compassionate and welcoming atmosphere.

The Patient Care Specialist will maintain a high level of customer focus at all times, especially during periods of high patient volume.

Responsibilities

• Demonstrates a high level of Customer Service to greet, register, and discharge all patients.
• Ability to cross train and assist with back-office duties as needed within scope of practice.
• Accurately collect and input patient demographics and financial information at the time of registration for all patients.
• Verifies and updates all patient insurance information at the time of registration.
• Maintains strong knowledge of Medical Insurance Plans including but not limited to co-pays, deductibles, and coverage limits.
• Stays up to date with all changes to Government and Commercial Insurance Plans.
• Maintains a high-level understanding and knowledge of the Fast Pace Self-Pay program.
• Collects all insurance, co-pays or deductibles, or Self-Pay amounts at the time of registration of each patient.
• Answers the phone with a polite, patient-centered manner demonstrating a commitment to positive patient experiences through outstanding Customer Service.
• Maintains Fast Pace Customer Service levels and facilitates patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff appropriately.
• Retrieves, faxes, or mails medical records to primary care providers as needed.
• Completes all mandatory compliance training and consistently follows processes and procedures to maintain compliance standards.
• Maintains friendly, cordial relations with all clients and employees; maintain a positive work atmosphere.
• Performs the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands.
• Responsible for folding towels, cleaning tables and helping patients with exercise equipment.
• Welcome new employees on their first day in the clinic and facilitate introductions to team members, clinic tours, and an overview of the clinic processes.
• Actively assist new employees with learning activities and completing required training.
• Ability to comply with Company standards of operations.
• Ability to adhere to the Core Values of the Company, of teamwork, communication, empowerment, quality of care, and friendliness.
• Demonstrates proficiency with basic PC skills to include typing, utilization of a mouse, and ability to use basic software such as MS Outlook and Word.
• Maintains the overall cleanliness of the office as needed to support the team and clinic environment.
• Responsible for keeping the reception area clean and organized.
• Perform other duties as assigned by management.

Additional Requirements and Responsibilities

• Level 1: High School Diploma or its equivalent with a current CPR license and at least 1 year of customer experience, preferably urgent care.
• Level 2: High School Diploma or its equivalent with a current CPR license and 3 years’ experience in billing and coding and intermediate computer skills.
• Level 3: High School Diploma or its equivalent with a current CPR license and 3 years’ experience in billing and coding and intermediate computer skills.
• Administration duties, including but not limited to scheduling, ordering, training, and other duties assigned by Clinic and or Regional Director.

Experience Requirements and Preferences

• Education: High School Diploma or its equivalent.
• Experience: 1 Year of medical office experience with basic medical terminology and insurance knowledge preferred.
• 1 Year experience with basic use of PC to include using mouse, standard software such as MS Office to include Outlook and Word.

Fast Pace Health is committed to the principle of equal employment and creating an inclusive environment for the benefit of our employees, our patients, and our communities. We are an equal opportunity employer and welcome job applications from qualified individuals without regard to race, creed, colour, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information or any other legally protected characteristics or conduct.