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- Tasks: Manage orders, support sales, and handle customer inquiries in a fast-paced environment.
- Company: Join Fassa Bortolo, a leading construction materials company with global reach and rapid growth.
- Benefits: Enjoy a full-time role with training, a supportive team, and opportunities for career advancement.
- Why this job: Be part of a dynamic team, contribute ideas, and enhance your skills in a reputable company.
- Qualifications: Ideal for those with admin or customer service experience; flexibility and communication skills are key.
- Other info: Located in Tewkesbury, this role offers a chance to grow in a thriving industry.
The predicted salary is between 24000 - 36000 £ per year.
The resource, placed within the order office, will be responsible for managing shipments, preparing transportation-related documentation, and communicating with freight forwarders. Specifically, they will manage and plan customer orders, from load preparation to the organization of shipments, up to the delivery of the goods.
Key responsibilities
- Order entry over the phone.
- Support to the sales force in relation to any disputes and unsettled invoices. Evaluation, in agreement with the respective offices of the Italian headquarters, of any payment extensions or other exceptions to the standard conditions.
- Management of relationships with carriers and suppliers. Manage the shipping, orders receiving and delivering issues.
- Sending reminders to customers and possible preparation of documentation for legal action.
- Pre and post-sale telephone support to customers.
- Archive management.
- Contribute to improving the business and enhancing the reputation of the company by putting forward new ideas and by implementing change when requested to do so.
- Undertake any other tasks as requested by management from time to time to assist in the successful operation of the company.
Role requirements
- Proficient in Microsoft Office Suite: Especially Excel (for data analysis and reporting), Word, and Outlook.
- Knowledge of logistics principles: Basic understanding of shipping methods, incoterms, and customs procedures is advantageous.
- Strong organizational and time management skills: ability to prioritize tasks, manage multiple deadlines, and work efficiently under pressure.
- Excellent attention to detail and accuracy: meticulous in data entry, documentation, and record-keeping.
- Strong communication skills: both written and verbal, with the ability to interact professionally with internal and external stakeholders.
- Problem-solving abilities: resourceful in identifying issues and finding effective solutions.
- Ability to work independently and as part of a team: collaborative yet self-motivated.
- Adaptability: ability to adjust to changing priorities and learn new systems quickly.
- Able to demonstrate a good level of general education to GCSE standard in Mathematics and English or equivalent.
Fassa Bortolo, a leader in the building materials sector, is a dynamic and innovative company that has more than quadrupled the number of its production plants from 2000 to today, confirming its position at the top of the national market and opening new channels for international expansion.
Currently, the Fassa Group has 20 production sites: 16 in Italy, 1 in Portugal, 2 in Spain, and 1 in Brazil.
It includes 3 commercial branches in Italy, 3 in Switzerland, 1 in France and 1 in the United Kingdom, with a workforce of over 1,700 collaborators, including employees and the sales network.
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Orders Administrator employer: Fassa Bortolo
Contact Detail:
Fassa Bortolo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Orders Administrator
✨Tip Number 1
Familiarise yourself with the construction materials sector and Fassa Bortolo's products. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your customer service skills, as this role involves significant interaction with customers. Practising how to handle disputes and provide support can give you an edge in showcasing your problem-solving abilities.
✨Tip Number 3
Network with current or former employees of Fassa Bortolo on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific expectations for the Orders Administrator role.
✨Tip Number 4
Prepare to discuss your flexibility and adaptability in a fast-paced environment. Think of examples from your past experiences where you've successfully managed multiple tasks or adapted to changes, as these traits are crucial for this position.
We think you need these skills to ace Orders Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in administration or customer-facing roles. Emphasise skills like communication, flexibility, and customer care, as these are key for the Orders Administrator position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Mention your ability to manage relationships with suppliers and carriers, and how you can contribute to improving the business.
Showcase Relevant Skills: In your application, clearly outline your administrative abilities and any experience with sales support or logistics. Use examples to demonstrate how you've successfully handled similar tasks in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role of Orders Administrator.
How to prepare for a job interview at Fassa Bortolo
✨Showcase Your Communication Skills
As an Orders Administrator, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Consider sharing examples from your past experiences where you successfully resolved disputes or managed customer relationships.
✨Familiarise Yourself with the Role's Responsibilities
Take time to understand the specific duties of the Orders Administrator position. Review the job description thoroughly and think about how your previous experience aligns with these responsibilities. This will help you articulate your fit for the role during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Prepare for scenarios related to managing shipping issues, handling disputes, or providing customer support. Think through your responses and be ready to explain your thought process.
✨Demonstrate Flexibility and Adaptability
In a dynamic environment like Fassa Bortolo, being flexible is crucial. Be ready to discuss times when you've adapted to changes or taken on new challenges. Highlight your willingness to learn and grow within the company, as this will resonate well with the interviewers.
