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For Companies At a Glance
- Tasks: Lead and coach a team to deliver exceptional customer service and operational efficiency.
- Company: Join Kohl’s, a leader in retail with a focus on teamwork and inclusivity.
- Benefits: Enjoy competitive pay, health benefits, and a great work-life balance.
- Other info: Flexible hours and opportunities for career growth in a dynamic retail environment.
- Why this job: Make a real impact by enhancing customer experiences and developing your leadership skills.
- Qualifications: Must be 18+, with experience in supervising teams and strong communication skills.
The predicted salary is between 24500 - 36000 £ per year.
In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.
What You’ll Do
- Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service.
- Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals.
- Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines.
- Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards.
- Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices.
- Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research).
All Supervisor roles at Kohl’s are responsible for:
- Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture.
- Exercising good judgment; taking appropriate partners as needed.
- Modeling, guiding and providing direction to associates.
- Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues.
- Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing.
- Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention.
- Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty.
- Use key performance indicators (KPIs) to make informed business decisions that drive overall store results.
- Accomplishing multiple tasks within established timeframes.
- Training, monitoring and reinforcing company policies, procedures, standards and guidelines.
- Maintaining adherence to company safety policies for the safety of all associates and customers.
- Key holder responsibilities include opening and closing store processes, and providing direction to associates.
- Other responsibilities as assigned.
What Skills You Have
- Must be at least 18 years of age or older.
- Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals.
- Strong verbal/written communication and interpersonal skills.
- Flexible availability, including days, nights, weekends, and holidays.
Preferred
- 2 years experience in retail or similar industry.
Pay Range $23.50 - $36.45
Benefits Kohl’s offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl’s partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).
Full-Time Customer Service Supervisor in Plymouth employer: FashionUnited
Contact Detail:
FashionUnited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full-Time Customer Service Supervisor in Plymouth
✨Tip Number 1
Get to know the company culture before your interview. Check out Kohl’s social media and website to see what they value. This will help you tailor your answers and show that you’re a great fit for their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle difficult customers or train associates. Being prepared with real-life examples will make you stand out during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on the interview process and what it’s really like to work at Kohl’s.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Full-Time Customer Service Supervisor in Plymouth
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service and how you've led teams to deliver excellent service. We want to see examples of how you've coached others and created a positive customer experience.
Be Specific About Your Experience: When detailing your past roles, be specific about your responsibilities and achievements. Use numbers or examples to show how you met or exceeded goals, as this will help us understand your impact in previous positions.
Tailor Your Application: Take the time to tailor your application to the job description. Use keywords from the listing to show that you understand what we’re looking for and how you fit into our team at StudySmarter.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FashionUnited
✨Know Your Customer Service Stuff
Make sure you brush up on customer service principles and point of sale processes. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to ensure a great customer experience.
✨Show Off Your Leadership Skills
Since this role involves supervising and coaching associates, think of examples where you've successfully led a team. Highlight your ability to motivate others and how you’ve helped them achieve their goals.
✨Be Ready for Scenario Questions
Prepare for situational questions that might ask how you'd handle specific challenges, like a dissatisfied customer or a busy shift. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Understand the Company Culture
Familiarise yourself with Kohl’s values and culture. Be prepared to discuss how you can contribute to an inclusive and engaged environment, and why teamwork is important to you.