Omnichannel Intern

Omnichannel Intern

About the role

Fixed Term Contract(1 year)

Start Date: January 2027

Join the Lacoste Team as our OmnichannelRetail Intern!

Reporting to: E-Commerce & OmnichannelManager UK & Ireland

Hybrid working: London office /home (3:2)

At Lacoste, webelieve that everyone brings a unique touch to our collective spirit. Here, weare passionate teams, united by the same values. Together, we create memorableexperiences for our customers by inspiring and connecting with them. Bothuniversal and timeless, the brand brings together cultures and generations.Elevating the crocodile as a rallying sign, to grow, inspire, and make alasting impact in the world of fashion and retail.

As our Omnichannel Intern, you will play an importantrole in supporting the delivery of a seamless customer experience across ourretail and digital channels. Working closely with teams across Retail,E-commerce, Customer Service, and Operations, you will gain hands-on exposureto omnichannel services, digital retailing, customer experience, andbusiness-critical projects. This is an exciting opportunity to develop yourskills within a premium global brand, contributing to the success of Lacoste UK& Ireland while supporting our ambition to strengthen our premiumpositioning and sport-inspired identity.

Your responsibilities:

• Support Omnichannel Operations: Assist in the day-to-daymanagement of omnichannel services and customer journeys across retail storesand e-commerce, helping to ensure a seamless and consistent customerexperience.
• Partner with Retail Teams: Support communication withstore teams, helping to drive awareness, engagement, and adoption ofomnichannel initiatives while providing guidance on services, processes, andcustomer journeys.
• Enhance the Online CustomerExperience:Monitor customer feedback, conduct website health checks and campaign auditsacross the UK & Ireland websites, and identify opportunities to improveperformance and user experience.
• Deliver Reporting &Analysis:Support the tracking and reporting of omnichannel performance metrics,competitor benchmarking, and trend analysis to provide actionable insights andrecommendations.
• Contribute to BusinessProjects:Assist with the testing, implementation, and coordination of omnichannelinitiatives, collaborating with cross-functional teams to ensure successfuldelivery.
• Provide Team &Administrative Support: Maintain reports, action trackers, training materials, anddocumentation while supporting the wider Retail team with administrative tasksand project coordination.

Why join Lacoste?

Working at Lacoste means…

Representing an iconicbrand that’s part of the MF Brands Group, alongside Aigle, Gant, andTecnifibre, paving the way for exciting internal mobility opportunities.Joining a team thatvalues personal and collective development, where everyone is encouraged to growand evolve.Balancing passionand well-being, because we believe that everyone needs time to recharge. Embracing our DurableElegance approach – placing our products and value chain at the heart ofour sustainability ambitions, with a mission to elevate them to environmentalexcellence. As well as fostering social inclusion by making equal opportunitiesa reality through impactful opportunities

Rewards & Benefits:

• Health& Wellbeing: Regular team activities (e.g. run club, yoga), Private Healthcare(optional), Employee Assist Programme with the Retail Trust
• Holidays:25days per year plus usual UK bank holidays and an additional 10 days each yearto work remotely from abroad.
• Swag: up to 65% offLacoste products
• Learning& Development: Continuous support on your learning journey from dayone
• Parenthood:Enhancedfamily leave and pay from day one, paid Assisted Conception leave
• Extras: Employee Referral,Long Service Award, Social Committee events

We aim to support allcandidates during the application process and are happy to provide workplaceadjustments when necessary. Should you need support with your application, feelfree to get in touch with us by email uktalent@lacoste.com (please include 'WorkplaceAdjustments' in the subject line).

Profile

Your profile:

• Share the same values: Play as One Team | Play with Elegance | Play by Daring | Play with Tenacity
• Retail & Omnichannel Interest: Previous experience within a fashion, luxury, or retail environment, with a good understanding of omnichannel services such as Click & Collect, Returns, Gift Cards, and customer service processes.
• Digital & E-commerce Curiosity: Passionate about customer experience, e-commerce, and digital innovation, with an interest in understanding how retail and online channels work together to drive customer satisfaction.
• Strong Analytical Skills: Comfortable working with data, reporting, and performance metrics, with the ability to identify trends, draw insights, and make recommendations.
• Technical Proficiency: Advanced knowledge of Microsoft Office, particularly Excel, PowerPoint, Outlook, and Teams, with confidence in managing reports, trackers, and presentations.
• Communication & Collaboration: Strong interpersonal skills with the ability to build positive relationships and work effectively with colleagues across Retail, E-commerce, Operations, and Customer Service teams.
• Organisation & Proactivity: Able to manage multiple priorities, work independently, and take ownership of tasks while maintaining a high level of accuracy and attention to detail.
• Growth Mindset: Curious, eager to learn, and excited by the opportunity to gain broad exposure to retail operations, e-commerce, and omnichannel strategy within a premium global brand.

Equal opportunities

At Lacoste, we are committed to making equal opportunities a reality.Inherited from our unique vision of fashion-sport, equal opportunities move us forward and our recruitment methods follow this commitment by focusing on skills and embracing all types of talents.We commit to fostering a diverse and inclusive environment where elegance goes beyond style and where each of us is given the chance to fulfill our greatest potential.

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