Wholesale Customer Support Coordinator

Triple Wimbledon champion Fred Perry founded his brand in 1952. Today, Fred Perry is a global community of over 370 employees, all inspired by the Laurel Wreath and what it represents.

Purpose

You will be a key contact for your designated market, providing valuable information and communication to our wholesale partners, across all your allocated areas. Responsible for supporting key accounts as well as working closely with internal and external stakeholders such as business development, logistics, warehouses, merchandising and credit departments to proactively eradicate any issues and ensure the timely flow of goods to and from our wholesale account partners.

Key responsibilities

• Send order acknowledgements through to the BD team & wholesale partners, to review seasonal orders, highlighting any anomalies.
• Maintain sales orders by actioning the redating, cancelling of styles/orders, and the deletion of withdrawn styles to ensure system is up-to-date and accurate, notifying the customer where necessary.
• Ensure all orders are entered onto our system accurately by the given deadlines, giving support to your colleagues where necessary.
• On receipt of customer ASN’s, validate these against the original sales order and highlight any discrepancies to the BDM’s or customers.
• Update orders with new address and price details as required.
• Send customers order reports to give visibility of those outstanding.
• Highlight to customers and BDM’s any orders that have not been called in and provide necessary info and pressure to achieve delivery.
• Liaise with customers and any corresponding departments to resolve customer queries or provide information as requested.
• Maintain a strong relationship with customers, and markets by email phone/video meetings and reporting with key call outs.
• Understand how stock is held within the business to allocate stock to fulfil orders and meet customer expectations. This will include seasonal transfers to minimise the effects on shortfalls for the customer.
• Liaise with Logistics, Planning and Production to ensure the warehouse/factories are notified about customer’s specific labelling, packaging, and delivery requirements.

The Person

• Good working knowledge of different markets, shipping procedures & retail quarters & functions.
• Excellent communication skills (written and verbal) and relationship development with internal and external stakeholders.
• Effective and pro‑active problem solver.
• Ability to prioritise tasks and be self‑organised.
• Excellent attention to detail.
• Experience in Microsoft products, including Excel.
• Must be able to work independently as well as being a team player.
• Previous experience within the wholesale / logistical environment advantageous.

Hours

We actively encourage our teams to have a good work/life balance and so we are pleased to offer flexible working shifts at Fred Perry HQ. Our core shift hours are from 10am – 4.30pm and so employees can choose to start and finish early, or start and finish late. We also have 30‑minute early finish on Fridays. This role is a mix of office based (London) and remote working. We will expect the employee to come into the office regularly for face‑to‑face meetings and to work alongside their team on collaborative projects.

Benefits

• Annual performance‑related bonus.
• Generous staff discount and regular sample sales.
• Generous pension scheme with 8.5% company contribution.
• Option to buy an extra 5 days holiday annually.
• Enhanced maternity and paternity packages.
• Life insurance.
• Cycle to work scheme.
• Early finish Fridays.
• Season ticket loan.
• Additional benefits with long service.
• 25 days annual leave plus Bank Holidays.
• EAP.
• Social events.

We actively welcome applications from people of all different backgrounds.