At a Glance
- Tasks: Provide friendly customer service and manage orders for independent accounts.
- Company: Join Deckers Brands, a diverse and inclusive workplace with a passion for innovation.
- Benefits: Enjoy 27 days holiday, discounts, perks, and professional development opportunities.
- Other info: Fast-paced environment with opportunities for growth and mentorship.
- Why this job: Be part of a team that values your authentic self and makes a positive impact.
- Qualifications: Fluency in Dutch and English, with strong communication and problem-solving skills.
The predicted salary is between 25000 - 32000 £ per year.
At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
The Role
As the Customer Service Representative, you will provide courteous, friendly and efficient customer service to all customers and to effectively manage the order book to enable the company to meet its sales targets. You will develop a close working relationship with Account Managers to ensure accurate and timely order placement, management and shipment. You will look after a number of our independent accounts, overseeing orders from start to finish, anticipating problems and troubleshooting accordingly. Fluency in English and Dutch is a requirement for this role. Please send your CV in English.
Your Impact
- Responsible for all order entry and order modifications for own account base
- Communicate with sales force and customers to ensure smooth operation of order flow
- Expedite customer orders, including keeping them informed of delays or early fulfilment
- Follow up on outstanding orders/availability issues to minimise cancellations
- Liaise with Credit team when necessary on any order held relating to credit issues
- Provide excellent after-sales service, by dealing with returns and credits in a timely and effective manner
- Report on a daily, weekly and monthly basis to give clear picture of the status of account base
Who You Are
- You are a problem solver
- An effective communicator with excellent written and verbal skills
- You’re comfortable with conflicts and see them as opportunities
- You thrive in a fast-paced environment and can manage time efficiently to attend to a range of activities
We would Love to Hear from People with
- Prior experience as a Customer Service Representative, experience in the footwear/apparel industry is beneficial
- Proficient in Microsoft applications
- Experience working in multifaceted organisations, satisfying the needs of diverse constituents and often working under pressure of competing and conflicting priorities
- Professional proficiency in German and/or French is required
What We Will Give You
- 27 Days Holidays + Bank Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
- Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
- Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme.
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
Wholesale Customer Service Representative - HOKA (Dutch Speaker) employer: FashionUnited Group
At Deckers Brands, we pride ourselves on fostering a supportive and inclusive work environment where every employee can thrive. As a Wholesale Customer Service Representative, you will enjoy generous benefits such as 27 days of holiday plus bank holidays, opportunities for professional growth through our Global Mentorship Programme, and a vibrant culture that values diversity and community engagement. Join us in making a positive impact while enjoying perks like discounts and flexible working arrangements in the heart of England.
StudySmarter Expert Advice🤫
We think this is how you could land Wholesale Customer Service Representative - HOKA (Dutch Speaker)
✨Tip Number 1
Get to know the company inside out! Research Deckers Brands and HOKA, so you can chat about their values and products during your interview. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. This will help you feel more confident when handling questions or conflicts in the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Deckers family. Good luck!
We think you need these skills to ace Wholesale Customer Service Representative - HOKA (Dutch Speaker)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the role of a Wholesale Customer Service Representative. Highlight your customer service experience and any relevant industry knowledge to catch our eye!
Show Off Your Language Skills:Since fluency in Dutch and English is a must, don’t forget to showcase your language abilities clearly in your application. We want to see how you can communicate effectively with our diverse customer base!
Be Personable:In your cover letter, let your personality shine through! We value authenticity, so share a bit about yourself and why you’re excited about joining the Deckers Brands team. It’s all about making that connection!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to hear from you!
How to prepare for a job interview at FashionUnited Group
✨Know Your Product
Before the interview, make sure you’re familiar with HOKA's products and their unique selling points. This will not only show your enthusiasm for the brand but also help you answer questions about how you can support customers effectively.
✨Brush Up on Your Language Skills
Since fluency in Dutch and English is a must, practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing customer service scenarios or handling order inquiries in both languages.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experience where you successfully resolved customer issues. Be ready to share these stories, highlighting your ability to turn conflicts into opportunities, which is key for this role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
